What is the interview process for Marriott Hotel’s customer service in English and Chinese?

Preliminary screening, interviews and tests, final interviews and background checks.

1. Preliminary screening: Marriott Hotel’s Chinese and English customer service interviews will conduct preliminary screening based on resumes and application forms to evaluate candidates’ language ability, customer service skills and other requirements.

2. Interviews and tests: Conduct customer service interviews in Chinese and English at Marriott Hotel, English speaking interviews and simulated customer scenario tests to evaluate candidates' communication skills, service awareness and problem-solving abilities, etc.

3. Final interview and background investigation: Marriott Hotel conducts a final interview with Chinese and English customer service to further understand the candidate’s background and experience, conduct a background investigation, and confirm the candidate’s qualifications and reliability.