How to get a refund after booking a hotel on Meituan?

There is no refund after consumption, but refunds are available for unused items.

Since its establishment on March 4, 2010, Meituan has been striving to provide consumers with local e-commerce services.

(1) "Unconditional refund if no consumption is made within 7 days" plan

Meituan.com promises that all consumers who successfully apply for group purchases on Meituan.com will receive a refund within 7 days. If there are special circumstances in which Meituan coupons have not been consumed, you can call Meituan.com customer service to report the facts. After verification, Meituan.com will refund the consumer as soon as possible if it meets the refund standards.

(2) "If you are not satisfied with your consumption, Meituan will give you a free order" plan

Meituan.com has created a new plan based on the "unconditional refund if no consumption within 7 days" plan. The "Meituan will give you a free order if you are not satisfied with your consumption" plan has been newly added to provide more complete protection for the interests of users. Any consumer who has successfully applied for a group purchase on Meituan.com and if the merchant fails to fulfill its service promise can call Meituan.com customer service to report the facts. After verification, Meituan.com will refund the consumer as soon as possible if the refund standard is met. payment.

(3) “One-click refund for expired products not consumed” plan

On March 4, 2011, Meituan.com officially announced the “guaranteed refund for expired products” on the occasion of its first anniversary. "The plan has been officially launched, that is, in the future, Meituan users who have not consumed items after the expiration date will receive refund services. Before March 31, Meituan.com had returned more than 10 million unspent group purchase funds in the past year to corresponding Meituan.com users. This move is the first of its kind in the group buying industry in the world, and the huge rebate of 10 million is unprecedented. It is the first of its kind in the industry. It protects the interests of users to the greatest extent, relieves users of their worries, and allows Chinese consumers to enjoy the benefits of any other country. Consumers cannot enjoy the best consumption protection.

With the successive launch of the “7-day unconditional refund if you are not satisfied with your consumption, Meituan will give you a free order” service and the “expired refund” plan, Meituan.com has formed the most complete service guarantee system in the industry. The service system is called Meituan.com’s “Worry-Free Group Buying” consumer protection plan. After consumers participate in group purchases, they first have a 7-day cooling-off period, and they can receive an unconditional refund within 7 days. If the consumer is unable to cash in the group purchase due to merchants refusing to provide services or other reasons during the consumption period, Meituan will pay compensation to the user as soon as possible. If the group purchase validity period is missed and no consumption is made, the user can also apply for the "expired refund" refund business. Meituan’s “three insurances” not only reflect its emphasis on consumers, but also demonstrate its determination to standardize the group buying industry.