Travel agency department job responsibilities

Job responsibilities of the travel agency department (13 general articles)

As society develops step by step, in many cases we will be exposed to job responsibilities, which are concrete tasks Description, which can be classified into different job types. I believe that many friends are very troubled by formulating job responsibilities. The following are the job responsibilities of the travel agency department that I have carefully compiled (13 general articles). They are for reference only. Let’s take a look.

Job Responsibilities of Travel Agency Department 1

1. Apply for bills, purchase invoices, prepare and submit accounting statements, and assist in filing tax statements;

2. Responsible for external liaison work with banks, industry and commerce, taxation, etc.;

3. Assist in the preparation, filing and storage of financial documents; organize and bind accounting vouchers, etc.

4. Responsible for liaising with the business department to handle accounts receivable and payable;

5. Assist the supervisor to complete other daily routine work. Job Responsibilities of Travel Agency Department 2

1. Promote and introduce the company’s various air ticketing products to customers through telephone and Internet channels, and strive to sign contracts with customers;

2. Good at business communication and customer negotiation, with strong marketing capabilities and service awareness;

3. Maintain and consolidate relationships with existing customers, collect customer feedback, develop potential customers, and improve market coverage;

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4. Effectively complete the sales targets of various businesses set by the company;

5. Able to endure hardships, be responsible, have strong ability to work independently, be able to withstand work pressure, and have a good mentality Qualities;

6. Have strong plan execution and promotion capabilities, have teamwork spirit, and have the courage to accept challenges. Travel agency ticketing job responsibilities, management system "Travel agency ticketing job responsibilities". Job Responsibilities of Travel Agency Department 3

1. Collect relevant target customer information in the area under your jurisdiction, and assist senior sales managers in establishing customer files and personnel address books;

2. Through the Internet, telephone and Through other means, conduct market research on travel agencies within the jurisdiction, and provide information for the classification of travel agencies within the jurisdiction;

3. Responsible for visiting travel agencies and various customers in the jurisdiction (by phone, letter) (regular visits, gifts, etc.), negotiations, and establishment of good cooperative relationships;

3. Understand market trends and the situation of cooperative travel agencies and customers, and submit written reports to superiors in a timely manner;

< p> 4. Carefully record visitor logs, understand the recent travel agency route recommendations, travel agency customer reception, travel agency advertising online status, and travel agencies’ special requirements, so as to understand customers’ opinions and requirements for the company, and report relevant situations to the company in a timely manner. The senior sales manager of the travel agency reports and reflects;

5. Responsible for understanding the market information in the area under his jurisdiction, actively looking for and discovering potential customers, and sorting and reporting in a timely manner so that the company can control and adjust the market in the area;

6. Assist senior sales managers to connect and receive important teams and large teams;

7. Conduct return visits to customers in a timely manner to understand the company’s reception quality and feedback issues to Company;

8. Actively participate in training organized by the department and company to continuously improve business skills;

9. Establish files of cooperative travel agencies (travel agency information, fax confirmation, team size, etc. );

10. Responsible for the tracking of advertising in the area under its jurisdiction; Travel agency department job responsibilities 4

1. Handle travel customer after-sales issues, including dealing with travel customer complaints, complaints, and disputes Accept and handle returns, exchanges, negative reviews, complaints, etc. in a timely manner with a good attitude;

2. Comprehensively answer customers’ inquiries about travel routes through chat tools such as Taobao, Fliggy, Qianniuwangwang, and WeChat. Correctly convey the detailed information and features of the travel routes to customers;

3. Responsible for comforting and returning visits to dissatisfied travel customers, and being able to thoughtfully deal with various customer types;

4. Assist product managers in collecting and analyzing market information.

5. Maintain the credibility of our travel platform and prevent complaints from the platform.

Improve seller service ratings and customer satisfaction;

6. Analyze and summarize after-sales problems, and train new employees; Travel agency department job responsibilities 5

1. Responsible for answering domestic and international hotlines For air ticket booking business, keep the phone open, use standard service terms, have a sweet voice, and speak at a moderate speed;

2. Be familiar with the business knowledge and operating procedures of this position, and independently handle domestic and international one-way, connecting, and round-trip journeys Reservation business; provide customers with professional, enthusiastic, thoughtful, and appropriate high-quality services to ensure that customers enjoy timely and accurate services;

3. Be able to accurately place reservation orders for customers, and be able to respond to domestic inquiries made by customers. , provide accurate and professional answers to international air ticket bookings and other related businesses;

4. Check, update and improve customer information in a timely manner to ensure the integrity and accuracy of customer information. Travel agency department job responsibilities 6

1. Responsible for company policy adjustments and information dissemination of major events;

2. Maintain good relationships with closely cooperating travel agencies;

< p> 3. Responsible for collecting the arrears of cooperative customers in the region;

4. Submit the work summary of the previous week and the work plan for the next week to the senior sales manager of the travel agency for approval before getting off work every Sunday;

5. Complete other tasks assigned by superior leaders. Job Responsibilities of the Travel Agency Department 7

1. Develop inbound tourism resources and partners;

2. Communicate with the entry pick-up agency on matters such as cars, rooms, tour guides, etc. according to the team situation;

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3. Provide reasonable itinerary suggestions and quotations according to customer requirements. Job Responsibilities of Travel Agency Department 8

1. Responsible for handling daily domestic and international air ticket booking, fare, review and ticket issuance business;

2. Responsible for domestic and foreign airlines Communicate and confirm various promotional prices, incentive policies, new products and team prices; 3. Compare the prices of aviation products and provide product consultation;

4. Responsible for the application of flight seats for domestic and international teams;

5. Responsible for receiving, organizing and archiving all business documents of each airline;

6. Keep abreast of all aspects of the aviation market information;

7. After-sales and emergency services for air passenger transportation, including hotel reservations, taxi reservation services, etc.;

8. Understand the current and recent flight status, flight schedules, sales and current freight rates, and warmly receive passengers, Provide passenger inquiry and other services;

9. Deliver and process relevant information in a timely and accurate manner. In case of flight changes or cancellations, patiently provide explanations and be responsible for notifying passengers who have purchased tickets;

10. Responsible for handling passenger ticket purchases, refunds, ticket changes, lost tickets, seat reconfirmation, connecting flights, return tickets, etc.;

11. Responsible for the ticket purchase of important passengers For other passengers with special requirements, we will promptly contact the relevant departments to solve the problem and keep records. Travel agency department job responsibilities 9

1. Strictly manage the travel agency’s finances, ensure normal financial operations, and be fully responsible for the authenticity of financial statements;

2. Responsible for the company’s comprehensive management, adhere to Principle, seek truth from facts, perform duties conscientiously, be honest and fair, and consciously resist unhealthy tendencies. Actively adopt reasonable suggestions from employees and pay close attention to employee professional knowledge training;

3. Reasonably arrange the work of staff and give full play to their work enthusiasm; be responsible for the performance appraisal of department managers, and have the right to recommend management at all levels Rewards, punishments, appointments, removals and promotions of personnel and functional personnel;

4. Care for employees, be considerate of others, promote democracy, listen to different opinions, distinguish right from wrong, and make good use of employees. Be good at discovering talents, using talents, training talents, promoting talents, recommending talents, giving full play to the role of talents with various expertise, mobilizing their enthusiasm and autonomy, and reserving talents for the development of the company;

5. Hosting company leaders Other tasks assigned. Travel agency department job responsibilities 10

1. Responsible for the planning, coordination and deployment of the company's outdoor work. Its job functions include internal reception, arranging campers, external planning, coordination, group dispatch and other multiple functions.

2. Formulate, modify and improve the itinerary and specific arrangements for the company's regular routes, and timely formulate activity routes and quotations that meet guest requirements.

3. Each time the company arranges for the accompanying person to lead a group out, he is responsible for explaining and arranging the work plan. The specific situation and matters of the team led by the accompanying person should be detailed in detail. Inform the escort and consider all aspects of the problems that may arise during the tour to prevent mistakes.

4. Strengthen contact with external liaison personnel, understand, master, and analyze feedback information in a timely manner, and then digest, absorb, and implement it.

5. Organize and archive company team information according to regulations.

6. Be responsible for the company’s tourism e-commerce, network construction and management. Travel agency department job responsibilities 11

1. Comply with national laws and regulations, and be responsible for the implementation of tourism laws; lead by example and abide by the company's various rules and regulations;

2. Formulate the company's development strategic plan , business plan, organize and supervise the implementation of various plans and plans. Comprehensively coordinate the company's external marketing and establish the company's image and position in the market;

3. Improve comprehensive analysis capabilities and strengthen organizational and coordination capabilities. Promote the company's institutionalized management work. Actively provide the group company with decisions that are beneficial to the company's development;

4. Be fully responsible for the quality management of the travel agency and ensure that the travel agency's work is safe, efficient, and operating normally;

5. Preside over the political and business skills learning of all employees of the travel agency;

6. In accordance with the requirements of quality management system documents, organize the formulation and implementation of various management systems for various departments;

7. Organize the assessment of subordinate employees, determine employee remuneration plans, and handle violations of laws and regulations in accordance with regulations;

8. Submit financial statements such as balance sheets, profit and loss statements, cash flow statements, etc. on a monthly basis, and complete the group's assigned tasks various economic indicators and other work tasks.

9. Responsible for coordinating the relationship between the subordinate departments and all walks of life in society, and constantly broadening the business relationship network;

10. Strictly monitor the work of each department, take corresponding measures decisively when problems are found, and promptly Solve problems; Job Responsibilities of Travel Agency Department 12

1. Prepare tourist attraction operating expenses, management expenses, other receivables, internal transactions, taxes, wages, welfare fees payable, non-operating expenses, accrued expenses, Accounts receivable, bad debt provisions, advance receipts, equity accounts and other relevant vouchers and log in relevant account books, review relevant original vouchers before preparing vouchers.

2. Responsible for the timely and accurate preparation of monthly financial statements for scenic spots, and cooperate with the financial director of the headquarters to prepare the company's consolidated accounting statements.

3. Cooperate with the scenic spot inventory supervisor in accounting work and participate in inventory counting.

4. Cooperate with the supervisor of the attractions to conduct statistical analysis on the operating conditions of the business department, and organize, bind and archive the accounting reports of the attractions in a timely manner.

5. Responsible for the preparation and declaration of tourist attraction tax returns and statistical analysis of tourist attraction tax items.

6. Cooperate with statisticians to provide relevant accounting information.

7. Cooperate with the cashier supervisor and participate in cashier inspection work.

8. Assist system maintenance personnel to maintain the computerized system and cashier system.

9. Participate in the duty work at scenic spots. On duty days, you are responsible for preparing the daily cash report and daily business income report for the day, and are responsible for the safe collection, depositing cash, and inventory and verification of cash in stock. Job Responsibilities of the Travel Agency Department 13

1. Responsible for completing the design of travel routes, compilation of itineraries, price calculations, etc.;

2. Complete booking of rooms, tickets, cars, etc.

3. Assist in handling various problems encountered during group tours;

4. Keep abreast of customer needs Feedback;

5. Responsible for docking with relevant sales managers. ;