Traditional Culture Encyclopedia - Hotel accommodation - Who is responsible for the damaged items in the hotel without ward inspection?
Who is responsible for the damaged items in the hotel without ward inspection?
Before checking in, you should check the room facilities first to avoid having damaged room facilities that may lead to unclear responsibilities. However, it should be noted that if a merchant "opens his mouth" and consumers think it is obviously unreasonable, it can be solved through the following ways:
First, negotiate. Disputes are mainly resolved through negotiation between both parties on the basis of equality, voluntariness, mutual understanding and accommodation.
Second, mediation. Contact the consumer rights protection association in your jurisdiction as soon as possible and ask the association to help coordinate a solution.
Third, arbitration and prosecution. Resolve relevant disputes through legal means. Extended information
The Ministry of Industry and Commerce stated that the Consumer Rights Protection Law clearly stipulates that operators shall not make unfair or unreasonable provisions for consumers through format contracts, notices, statements, etc.
Compensation cannot violate the principles of fairness and equal value. Customers who damage items during dining or accommodation should bear civil liability and be compensated. However, it cannot be unilaterally decided by the merchant. Hotels and guesthouses can decide on their own. The sky-high compensation standard lacks legal basis, and the high-price compensation standard unilaterally set by the hotel is invalid.
Once consumers encounter this situation, they must not compromise. Compensation should be based on the depreciation price of the item, and the purchase invoice shall prevail. If the hotel or hotel cannot provide a purchase invoice, the compensation shall be based on the actual price of the item. The market price will be compensated accordingly, and the depreciation of the items will also be deducted.
Mianxin.com - Compensation is required for damaged hotel items. Who has the final say on the price?
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