Hotel management skills necessary for hotel managers

1, the ability to understand and control the market. 2. Management ability. Some professional managers regard their management ability as a universal criterion, and the result is a wall. At present, many hoteliers with years of management experience feel increasingly hollowed out. It's time to take a management class, take an MBA and go abroad for further study ... this is the result of market competition. However, hotel managers are different from general managers, and not everyone needs to take MBA courses. The ability of hotel professional experiencers is ultimately exercised in personal practice, and they use their deep understanding of the profession and combine with the ever-changing market demand to create value. 3. Professionalism. Without this, no occupation in the hotel industry can be established. Hotel industry operates 24 hours a day, 365 days a week. Working overtime and being on call is the basic requirement for hotel professional managers, otherwise they will equate themselves with ordinary employees. 4. interpersonal skills. A good professional manager not only has a good reputation among guests, but also is an example for employees to follow. 5, dealing with the crisis, flexible and superior. Professional managers are generally experienced, deal with many problems, and most of them are in high positions, with broad vision and extraordinary ability to deal with crises, and can quickly establish their own positive image.