What is the main job of the operator at Guangzhou Panda Hotel?

The operators at Guangzhou Panda Hotel are mainly responsible for communication and customer service within the hotel. The following are their main responsibilities:

1. Answering calls: Operators are responsible for answering calls from guests, partners or other departments, and providing relevant information and help. They need to be friendly in answering guest questions, handling complaints, booking hotel rooms, arranging transfers, and more.

2. Information transmission: The operator needs to accurately convey the guest's needs, requirements or questions to relevant departments, such as the front desk, housekeeping department, restaurant, etc. They need to deliver information quickly and accurately to ensure guests receive timely solutions.

3. Hotel navigation: The operator needs to be familiar with the hotel's internal layout and facilities in order to be able to provide accurate navigation and guidance to guests. They may need to tell guests how to get to different areas, how to use facilities, activities, etc.

4. External contacts: Operators may also make phone calls with external partners such as other hotels, travel agencies, airports or car rental companies to coordinate various services and reservation matters.

5. Handling emergencies: In emergencies, such as fire alarms, medical emergencies, etc., operators need to respond quickly and take appropriate actions, such as calling the police, contacting relevant departments, or providing assistance and guidance. Overall, the operators at Guangzhou Panda Hotel are a vital part of the customer service team, communicating over the phone to provide information, solve problems, and ensure that guests enjoy high-quality services and a pleasant stay experience in the hotel.