What departments are there in a 4-star hotel?

Front Office Department:

Receive room reservations, individual check-in guests, receive team members, handle inquiries, store luggage, handle room reservations, and handle complaints. Some hotels also include front desk cashiers as part of normal management.

Required education: Technical secondary school or above, good appearance, good facial features, 172cm or above for men, 160cm or above for women, no obvious scars, no visible tattoos, basic English, 1.2 or above naked vision, fluent expression, and good hearing and vision Awake. Age: Around 20-28 years old. Usually those older than 28 years old go to the backend to make room reservations.

Housekeeping Department:

Cleaning rooms, reporting for daily repairs, booking conference rooms, Arrange the venue layout, check in and out, order flowers, clean linens, etc.

Requirements: Waiters must be junior high school or above, legal citizens, no disabilities, male 170cm or above, female 158cm or above, able to endure hardship. Housekeeping Clerk: It is required to have a high school degree or above, be able to operate a computer, be proficient in typing, office operations, etc., have a fresh and decent appearance, and must be female. Age: 18-38 years old

Catering Department:

It is divided into Chinese food, Western food and specialty restaurants such as Japanese restaurants, etc., which are combined into one department and are usually independently managed and accounted for. Ordering banquets, conference room reservations, venue layout, takeaway group ordering arrangements, etc.

Requirements: I am only talking about employees, male 170cm and female 158cm or above, junior high school diploma, good appearance, no disability, no visible tattoos, fluent expression. Age: about 18-25 years old.

Entertainment Department:

Receive karaoke box reservations for birthdays, weddings, karaoke box reservations, individual performance venue arrangements for beverage service, song and flower basket reservations, etc.

Requirements: Hard to say , this department is more entertaining. There are no requirements in this department, such as the above-mentioned no visible tattoos, as long as the department manager interviews. It requires strong endurance, good appearance, cheerful and outgoing personality, and there are no hard requirements for academic qualifications. < /p>

Security Department:

It is divided into two types: internal security and external security. There are no obvious regulations on personnel. They usually work in shifts. Sometimes they are basking in the sun outside and sometimes blowing the air conditioner in the hall. Their duties are Vehicle arrangements, emergency handling in case of emergencies, monitoring and surveillance, employee safety and security training, etc.

Usually male, veterans preferred, good appearance, no disabilities. Vision 1.5, physical fitness required, interview It is usually defined by how many seconds it takes to do 100 consecutive push-ups and sprint 100 meters.

Age: 18-38 years old.

Sales Department:

Sell any products that can be rented and operated in the hotel, mainly contacting the main person in charge of the travel agency company, and having drivers. The sales department also organizes and arranges regular hotel marketing activities, group reservations, etc.

Requirements : Have experience in hotel work, understand the internal operations of the hotel, be handsome in appearance, express fluently, be outgoing, express fluently, have a technical secondary school degree or above. Aged 18-38 years old.

Human Resources Department:

Responsible for staff recruitment and dismissal, onboarding and employee training, coordinating with the labor department and regularly tracking whether all hotel personnel regulations are closely linked to labor laws. Responsible for staff promotion, personnel attendance, etc.

Requirement: There must be a hotel More than 2 years of work experience, computer proficiency, human resources experience, college degree or above.

Finance Department:

Responsible for hotel revenue and expenditure, and must also manage cashiers arranged by various business departments Daily work.

Requirements: Graduates from accounting majors, local employees are given priority. I understand that in most hotels, employees who have graduated from accounting majors from other places are generally not admitted. Women are usually given priority.

Logistics Department:

It is divided into the canteen for the staff of the laundry department of the medical office

The requirements for the canteen of the staff of the medical office are not explained here. The laundry department is responsible for washing, ironing and folding of hotel linens. Work. Employees are ordinary workers in the society, have graduated from primary school, and can endure hardship.

Administrative Department:

Usually the highest decision-making department of the hotel, responsible for hotel administrative regulations, participation in personnel transfer, overall sales and marketing Approval of plans and exercise the power of the general manager.

Requirements: All managers have work experience as relevant department managers.

Engineering Department:

Responsible for hotel equipment and facilities Maintenance.

Requirements: Graduates majoring in mechanical repair, with relevant engineering management experience preferred. Male workers aged 18-40.

Purchasing Department:

Independent accounting A department, linked to the logistics department, and under the economic management of the finance department, serving the procurement of items for various business departments.

Requirements: Procurement experience, locals are preferred.

Others : Some small departments, such as the reservation department belongs to the front office department, the banquet department belongs to the catering department, etc., I will not list them one by one. I am exhausted