This article about hotels has 3000 words.

Building a people-oriented hotel management concept-human resource management has always been the focus and hot spot of hotel enterprise managers. How to stabilize the workforce and mobilize the enthusiasm of employees to the maximum extent? How to ensure the service quality level of the hotel? How to improve the overall competitiveness of hotels? A series of problems, such as how to increase the flexibility of operation and management in off-season and peak season, pose new challenges to the existing human resource management model of hotels. The only thing that matters in politics is employing people, flourishing enterprises and abundant talents. Only by strengthening human resource management can hotels maintain their competitive vitality forever. With the rapid development of the hotel industry today, people-oriented management factors release more and more energy, which has also become the mystery of the hotel industry's success. People-oriented management concept is also playing an increasingly important role in promoting the overall management of hotels, realizing economic benefits, creating hotel cultural characteristics and realizing brand advantages. First, the connotation of hotel management of people-oriented management The concept of people-oriented management rose in the western management field in 1950s, which is a concept corresponding to material-oriented management. The ideological basis of this management theory is people-oriented, that is to say, people-oriented management is people-oriented, and only driven by economic interests can it exert its greatest potential. From 65438 to 0957, McGregor put forward two views on human nature: theory X assumes that people are lazy and irrational, theory Y assumes that people have the instinct to work and the courage to take responsibility, and managers should adopt different management methods for different people. In 1950s, there were many schools of modern management theory, but there was a trend of humanization of management. The decision-making theory school represented by Simon has a unique opinion on the discussion of human nature, and proposes to replace "economic man" with "manager"; The contingency school represented by Lucians put forward the concept of "humanized management" for the first time on the basis of super-Y theory. The core factor of people-oriented management is people, and its theoretical basis or theoretical fulcrum is scientific understanding of people [1]. Effectively improve service efficiency and service quality. In short, under the guidance of the people-oriented management concept, the harmonious development of hotels, customers and employees is achieved through the establishment and improvement of a series of scientific systems, which refers to a set of management theories with the all-round free development of people as the core and the same desire as the organization. Second, the hotel industry calls for people-oriented management. Hotel is a people-oriented industry. In the final analysis, hotel management is to use advanced concepts and scientific methods to effectively utilize and develop hotel human resources, make them optimally combined, and give full play to the enthusiasm of employees, thus improving the quality of all employees and continuously improving labor efficiency. Establish the idea of always putting people first and occupy a leading position in the process of re-management. The ancients said that "the way to govern the country must first use people", and the prosperity of enterprises is based on talents. Hotel industry is a competition with service and culture as its main content, and its essence is the competition of talents. With the intensification of social competition. A group of highly educated, young and experienced management and technical staff have become the key targets of major hotels. How to avoid the loss of excellent employees is an urgent and realistic problem facing the whole hotel industry. The loss of managerial and skilled employees with rich experience in customer resource information directly leads to the proliferation of hotel core technologies, customer loss, shrinking market and rising operating costs. With the development of social informatization, information technology plays a huge role in the hotel industry, making information and knowledge management the most important link in hotel management. The core of information and knowledge management is human resource management. Modern human resources view pays more attention to the development of human potential, which can enhance its value through development and scientific management, and sometimes create greater or even unexpected value. Human resources are the important capital of enterprises. In order to win the competitive advantage, modern hotels must establish the people-oriented concept and implement people-oriented management. This is an inevitable requirement for the development of modern hotels. In essence, the hotel industry only produces and sells one product, and that is service. Therefore, the quality of employees is closely related to the quality of service products provided. People-oriented management is a magic weapon to improve the quality, enthusiasm and creativity of employees, because on the one hand, people-oriented management regards employees as the main body of enterprise management, on the other hand, it is also the support point of enterprise development. Only employees with strong sense of ownership can achieve "guests first" As Mr. Kemon Wilson, the founder of International Holiday Group, said: "Without satisfied employees, there will be no satisfied guests; Without a working environment that satisfies employees, there will be no environment that satisfies customers. " It is the requirement of "guests first" in the hotel industry that makes the humanistic management concept finally determine the main position of employees. People are the most important resources and wealth of enterprises. As a labor-intensive industry, the hotel industry serves people-customers-but more attention should be paid to the role of people-employees. Nowadays, the hotel industry has moved from traditional extensive management to rational development, and the people-oriented management concept has opened up a brand-new world for improving the profitability and coordinated development ability of enterprises. Therefore, the implementation of people-oriented management concept is of decisive significance to hotel management activities. Third, the implementation of the concept of people-oriented management (a) the establishment of people-oriented flexible management in the human resource management system is relative to the rigid management of the system. Hotel is a typical humanistic management concept, and it is the management soul and development foundation of the hotel industry. Only employees with strong sense of ownership can achieve "guests first" in the hotel. Therefore, hotel managers should give employees love, trust, understanding and respect, so as to give full play to people's subjective initiative and creativity, thus effectively improving service efficiency and quality. At the same time, establish a flexible human resource management system, implement service authorization, attach importance to cross-training, integrate emotional management, cultivate hotel culture, strive to implement people-oriented management and realize people-oriented.