How to manage the hotel parking lot?

I. Responsibilities of the person in charge of vehicle management

1. Manage traffic and vehicles according to laws and regulations.

2, responsible for collecting vehicle storage fees according to the provisions of the price department.

3. Be familiar with vehicle circulation and parking spaces, make reasonable arrangements, and give priority to ensuring the use of parking spaces by owners.

4. Responsible for supervising and implementing the post responsibilities of employees, conducting daily assessment of employees and filling in the daily assessment form of employees.

5. Be responsible for daily work inspection and fill in the daily vehicle management checklist.

6, responsible for external coordination and contact, handling vehicle management problems and customer complaints.

7, responsible for the legal education and professional ethics education for employees, and constantly improve the quality of service.

8, responsible for on-the-job training for employees, and make training records.

9. Report to the yard director regularly.

Second, the duties and discipline of vehicle administrators.

1. The responsibilities of the vehicle controller are as follows:

(1) is responsible for the management of cars, motorcycles and bicycles in the parking lot.

(2) Take turns to be on duty for 24 hours and obey unified scheduling.

(3) Dress in accordance with regulations, wear work cards, command and release vehicles in and out according to regulations and procedures, and fill in the vehicle access registration form carefully.

(4) Abide by the rules and regulations, go to work on time, handle the handover formalities carefully, and do not leave without leave.

(5) Charge fees according to regulations and standards, issue invoices in time and pay operating expenses.

(6) Be responsible for commanding the driving and parking of vehicles in the area and maintaining the parking order.

(7) Responsible for patrolling the roads and parking lots in the community to ensure the safety of vehicles.

(8) Responsible for the fire control of the parking lot and the cleaning of the parking lot, duty room, sentry box and car washing table.

2. Discipline of Vehicle Controller

(1) Clean and tidy, and comply with gfd regulations.

(2) Implement the company's civilized and polite language standard, pay attention to civilized service and be polite to others.

(3) Strictly abide by the handover system.

(4) It is forbidden to drink, smoke and eat while on duty: it is forbidden to have fun, meet people, read newspapers, listen to the radio and do other things unrelated to duty.

(5) Take good care of all kinds of appliances, and do not lose, damage, lend or carry them at will.

(6) Act in accordance with the law, be honest and upright, adhere to principles and distinguish right from wrong.

(7) It is forbidden to play mahjong in the property controlled by the parking lot; Gambling in disguise in the name of entertainment is not allowed.

(8) it is forbidden to unite and help each other; Don't swear, don't do things that are not conducive to unity. Abide by the regulations of staff dormitory management, and no one is allowed to stay overnight. Guests staying overnight must be approved by the person in charge of the management office.

Third, the guard management system

There should be two doormen in the parking garage, one for registering fees, and the other for directing vehicles to enter, exit and park. Its duties are:

1, strictly implement the system of succession.

2. Record the registration, charging and vehicle condition inspection of vehicles entering and leaving.

3, command vehicles in and out and parking.

4, for illegal vehicles, to stop and correct in time.

5. Check the condition of parked vehicles, and notify the owner in time if water or oil leaks are found.

6. Do a good job in cleaning the garage.

7, regularly check whether the fire control facilities are in good condition and effective, if there is any damage, should promptly notify the superior, maintenance and replacement, are not allowed to use fire water to wash the car, etc.

8. The garage doorman is not allowed to bring relatives and friends into the garage without permission, and irrelevant personnel should persuade them to leave.

9. The personnel on duty shall not sleep, play chess, play cards or do other things unrelated to duty. They should patrol frequently, observe more, pay attention to the situation of vehicles entering the parking garage and the behavior of the owners at any time, and report to their superiors in time when problems are found.

Fourth, the vehicle administrator succession system

1, shift change on time, the successor should arrive at the post 10 minutes in advance, and the personnel on duty cannot leave the post before the successor arrives at the post.

2, shift, to learn more about the last car in and out and parking, as well as the matters needing attention in this class.

3. Give the duty record and vehicle access registration form to the next shift.

4. During the shift change, the items on duty handed over by the previous shift, such as walkie-talkies and other equipment, should be counted clearly and signed on the duty record.

Five, parking lot management regulations

The management office is responsible for vehicle management, vehicle driving and parking, the parking lot director is responsible for coordinating and guiding the management of the parking lot, and the vehicle administrator is responsible for the specific management of vehicle storage, storage and distribution.

1, Regulations on Management of Vehicles Entering Parking Lot

(1) Vehicles entering the parking lot must have all valid documents, including driving license or pending documents, insurance policies, etc. The vehicle number plate should be consistent with the driving license, and the vehicle to be processed should be consistent with the certificate to be processed.

(2) The driver who enters the parking lot shall go through the parking procedures in accordance with various procedures for entering and leaving the parking lot and park the vehicle in the designated parking space.