The hotel lost something.

Legal analysis: as the case may be. If valuables are not handed over to the hotel for safekeeping, it must be proved that the service of the hotel is defective, resulting in losses. If the hotel does not set a reminder sign in an obvious position or is not reminded by the service staff, or does not arrange enough security personnel, the hotel is responsible.

Legal basis: Article 18 of the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests, business operators shall ensure that the goods or services they provide meet the requirements of protecting personal and property safety. For goods and services that may endanger personal and property safety, consumers should be given a true explanation and a clear warning, and the methods of correctly using goods or receiving services and the methods of preventing harm should be explained and marked. Operators of hotels, shopping malls, restaurants, banks, airports, stations, ports, theaters and other places of business shall fulfill their obligations of safety protection for consumers.