Traditional Culture Encyclopedia - Hotel accommodation - Five interests that hotel services should satisfy
Five interests that hotel services should satisfy
The hotel's profit comes from customers' payments. Customers are willing to pay to the hotel because the hotel provides them with products that satisfy them.
The following customer interests and needs:
1. Safety needs All guests staying in the hotel have safety needs for their personal and belongings.
2. Convenience needs All guests staying at the hotel hope that the hotel will provide them with convenient services.
3. Privacy needs All guests staying at the hotel need privacy protection of relevant information.
4. Respect needs. Harbor Impression Hotel chain also shows great respect for respect needs. Warm and considerate service with a smile is like a ray of sunshine, which can make customers immediately feel the intimacy of the hotel customer service, the security of the living environment and the sense of belonging at home.
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