How to correctly handle the defects and right and wrong in hotel service

Common Problems and Solutions in Hotel Management

1, employee attitude has the following problems.

If you do a day's work and get a day's salary, you don't like hotels, you don't like learning, you don't have cohesion, you are scattered, you are lazy, and you are mixed up, resulting in waste and damage to public property-bad, good people are hard to do, and unhealthy trends are on the rise. -

Reason; There is no goal, no assessment, no idea what to do, whether it is good or bad, the standard of right or wrong is not clear, the system implementation is unfair, rewards and punishments are unfair, or there is only punishment without reward.

2, middle managers have no enthusiasm for their work, they let the instructions above go, but turn a blind eye to the employees below.

It's none of your business. Hanging high, knowing that it is wrong, but asking for nothing. If you are a monk, you will hit the bell day after day, even if you don't want to. Anyway, the sky is falling and someone is supporting it. There are leaders above and employees below. Waiting for the day when the daughter-in-law becomes a woman.

Reason: same as above,

3. Top management: What is the goal? Short-term goals, medium-term goals, long-term goals?

How? Who will do it? When and what to do? What will happen if it is done well, and what will happen if it is not done well? At the beginning of the new year, how to point out the direction, goals and decisions? How to let everyone on every floor know what to do at the end of the year? Where's the good news? How to carry forward? Where is the difference and how to correct it? How to improve? How to study?

Rectification measures:

1, first pay attention to the construction of personnel. Grasp unity and cohesion. Grasp the competition and study. Promote technology and work.

Specific practices are as follows; Organize a group activity every quarter, with the purpose of demonstrating ability, improving competition awareness, discovering talents, boosting morale and improving learning ability.