The details of the towel scandal

A No need to ask for names or training, just start the job directly

On March 24, a reporter came to the Pichaiyuan store of Home Inn Zhongshan Road and saw a large recruitment sign on the wall. Advertisements, job openings include room attendants, restaurant waiters, chefs, etc. The reporter called the application contact number on the recruitment advertisement. The reporter asked what the requirements were for applying for a job as a room attendant. Manager Li of the housekeeping department told the reporter, "There are no requirements, as long as you can work." When the reporter asked if I needed to bring my ID card, I was told that I didn’t.

When reporters asked about salary issues, Manager Li said that Qingdao Homeinns’ wages are relatively low, with a basic salary of 500 yuan. Homeinns’ wages are based on cities. Guangzhou and Shanghai are first-tier cities, and Qingdao is a third-tier city. In first-class cities, the basic salary is only 500 yuan. However, the minimum wage standard in Qingdao has been raised recently, and Home Inn's basic salary may also be raised. In addition to the basic salary, room service is charged on a per-room basis, with a commission of 2.5 yuan for each room. The more you work, the more you get. In addition, Homeinns provides five insurances and one fund for all employees.

Later, Manager Li took the reporter to an old employee of the housekeeping department and asked the room attendant to work with the reporter for a few days. In addition to the reporter, this room attendant *** brought three "apprentices", and the other two eldest sisters came one day earlier than the reporter.

At work, everyone calls each other by their last names, such as "Xiao Wang", "Xiao Guo", etc. One of the eldest sisters used to sell things in a supermarket.

The room attendant who led the reporter is an old employee of Home Inn. He used to work in other Home Inn stores in Qingdao. He was transferred here during the recent trial opening of the Pichaiyuan store. According to the employee, if Home Inns sells 20 or 30 rooms a day during the peak season, they can earn two to three thousand yuan a month. In addition to working, what everyone talked about more was the low wages at Home Inn, which under normal circumstances only cost about a thousand yuan a month. "Anything you can do is better than this. It costs less and the work is tiring." The eldest sister who has sold goods in the supermarket advised reporters several times not to do this.

B The rags used to clean toilets, wash basins and cups are used indiscriminately

The white rags turned black and were not replaced

The reporter saw during the undercover period that every The housekeeping staff on each floor has a cleaning truck. The cleaning cart contains new quilt covers, pillowcases, sheets, toiletries and other guest room necessities, as well as cleaning bins, rags and brooms.

The room attendant who led the reporter cleaned the room himself and asked the other two elder sisters to clean the toilet. In the guest room cleaning box placed at the door of the toilet, there are small white brushes, long white-bristled brushes, two bottles of stain remover, pink rags, toothbrushes, glass brushes and other cleaning tools. The small and long white-bristled brushes were covered in black dirt. There were also a few white rags lying around in the car that were so dirty that they almost turned black. The eldest sister picked up a small white brush covered with dirt, brushed the basin a few times and threw it into the cleaning box. Then she picked up a long brush and stretched it into the toilet with foreign objects, brushed it a few times and threw it on the small white brush.

The reporter saw that many white brushes in Home Inn’s cleaning box were replaced with black brushes. The washbasin brush and the toilet brush were placed next to each other. The floor brush stained with hair was placed together with the towel used to clean the cups. The white brushes were The rag is not replaced with a new one even if it turns black. The rags on the cleaning car are basically hanging randomly, and the rags used to clean toilets, washbasins, and cups are indistinguishable.

After wiping the toilet with a dirty towel, wipe the tea cup

In order to see how dirty the dirty towel is, the reporter took a white towel used by the guest and placed it next to the dirty rag for comparison. , it can be said to be "clear in black and white". It is this dirty black towel that is used to wipe the washbasin, bath glass, and toilet where guests wash their faces. A waiter told reporters, "The hotel is so dirty, I never dare to stay there!"

While cleaning the toilet, an older lady wiped the washbasin with a small pink towel. He wiped the toilet again, and after wiping the toilet, he directly picked it up to wipe the tea cup. As she wiped it, she said to herself: "How can I wipe this cup and it still has hair?" Then she placed the cup on the table. Another elder sister was wiping the toilet wall with a dirty rag. Because she was short, she only wiped two-thirds of the area that could be reached and stopped wiping.

While working with another room attendant, the reporter saw that she also used the same rag to wipe the toilet, toilet seat and wash basin. After wiping, put it directly into the cleaning box without washing it, and continue to use this rag in the next room.

And the few rags hanging on the side of the cleaning truck are never used.

Wipe only when there is dust, the rules are empty documents

When cleaning the room, the room attendant will basically mop the floor clean, while the bedside, bedside table, telephone, TV sets, window sills, tables and other furnishings are basically not wiped with a rag unless dust is clearly visible. "No need to wipe it if it's clean." The room attendant told us. The non-slip mats in the bathroom are never replaced or cleaned.

In the linen room of Home Inn, the reporter saw the cleaning regulations of "foot line cleaning", "remote control disinfection" and "telephone disinfection" written on the bulletin board on the wall. However, reporters found that in actual operation, these rules and regulations have almost become "a piece of dead paper." But during the actual operation, the floor of the room was not cleaned at all. Just wipe the floor of the corridor with a rag. No one wiped the remote control when cleaning the room, let alone disinfected it.

The steps of "telephone disinfection" are basically the same as "remote control disinfection". During the actual operation, no one wiped or checked whether the TV was working properly. The carpet in Rujia's corridor has not been cleaned and there is a layer of dust on it.

C The safety disinfection room is a decoration, and the utensils are never disinfected

“The disinfection room is never used”

In Home Inn, the reporter saw a door covered with pink paper After pushing open the door labeled "Disinfection Room", the reporter saw that there was some disinfection equipment inside: a bulletin board with operating specifications for the disinfection room, and "scouring pads", "cup cloths" and "disinfection" stickers underneath. "Record Sheet" has three small pieces of paper. After writing more than ten lines on the disinfection record, it disappears. There is no water in the washing pool and disinfection pool; there is an unplugged disinfection cabinet and a blue cup on one side. Disinfection bucket.

According to the hotel's disinfection room operating regulations, kettles, cups and teacups used by guests need to be disinfected. So the reporter asked the waiter: "Do we need to take our cups and other things to the disinfection room for disinfection?" The room attendant told the reporter: "No need to disinfect. We never use the disinfection room. It would be so tiring to disinfect them all."

When cleaning the room, the reporter saw that the room attendant would take the tea cups used by the guests to the toilet, flush them with water and dry them, and then put them back on the table without any disinfection treatment. The kettle is not "disinfected and cleaned with white vinegar" as written on the notice board. In most cases, the water is poured out and put on the table. The rags are used every day and are not disinfected. When cleaning the toilet, the washbasin and toilet are wiped directly with brushes and rags. Basically, no detergent is used, and no disinfectant is used to kill viruses.

The used towels were put on the shelf again

"Really, this guest stayed for an hour, slept on the bed, wiped the towels and said he wanted to change rooms." The room attendant said While folding the quilt, I complained that the guests had increased my workload. "Don't you need to change the quilt that the guest has slept on?" the reporter asked the room attendant. "It's okay, he just lay down for a while." The room attendant replied.

In the toilet, the reporter saw two white towels placed on the sink, which had obviously been used. "Do you want to get a new one?" the reporter asked. "No, it's okay." The room attendant touched the towels and guessed they were dry, then folded the two towels used by the guests and hung them on the towel rack again.

While cleaning a guest's room, the new lady removed the guest's towel and threw it into the pile of dirty towels. The room attendant found that there were missing towels after scanning the room. "Where's the guest's towel? Why is it missing?" the room attendant asked. "I told you that the towels of the guest who continues to stay in the room do not need to be changed unless he puts the towels in the washbasin." After that, the room attendant picked up the towels that had just been thrown away, arranged them and hung them on the towel rack.