Where do you get off at the Hanting Express Hotel in Zhongguancun on Metro Line 4?

Service levels vary. There is a front desk service member at the Zhongshan West Road store who feels that there is a lack of training.

The first time I stayed in Hanting was at Hanting on Shimen 1st Road. There was an intern there, surnamed Liu, who had a very friendly smile. I felt that living in Hanting was indeed a very good choice.

The second time I chose Hanting, the result was, sigh, I chose the Zhongshan West Road store. After booking online, I went to check in and was not allowed to stay. The attitude at the front desk is bad and weak. If you want to stay, call Hanting's headquarters and let them help you solve it. I sweated a little at that time.

The waiter said, "Miss, I have recorded your problem and will report it to the relevant department, and someone will contact you." It feels like you are treated like a VIP, please wait patiently and call us in half an hour. ask. "Miss, I have recorded your problem and will report it to the relevant department, and someone will contact you."

"Excuse me, how long will it take to solve the problem? I have been waiting for half an hour?"

"Miss, I have recorded your problem and will report it to the relevant departments. Someone will contact you."

"That's what I was told just now, but no one called me. Why am I still waiting? Or tell me it will take an hour and I will change places immediately... …"

. . . A moment of pushback. . . .

I said, "So, is the leader of your group here? Solve the problem"... "The number of the complaint department" is "no"

To this day, I don’t know what Hanting will do. How to follow up. . . No one called me. . . . .

Apologizing is even more impossible.

So, be sure to write it down, hoping that one day the senior management of Hanting will pay attention to it. There are always areas where service is not in place, but if we want to continue to improve, we need to hear the voices of customers.