What are the main functions of the hotel catering department?

There are many jobs in the hotel catering department, including the work of employees, the work of supervisors, etc. If you are an employee, please refer to the following:

1. The employee dress code is "clean and tidy" , Clean and neat clothing reflects the mental outlook of employees and the strictness of hotel services. If they are not neatly dressed, it will damage the image of the hotel. ?

2. Hair is neatly combed, leather shoes are polished, hands are washed, and nails are neatly repaired. Female employees: Wear light makeup, don’t wear heavy makeup, don’t be flashy, let alone wear jewelry. ?

3. Do not chat casually during working hours, tremble and walk in a straight posture, do not cross your hands on your chest or put them in your pockets. During service, you must do three things: "walk softly, talk softly" Light, light movements.” ?

4. Be polite and courteous when dealing with others. Employees should smile and use polite words. ?

Basic polite expressions for floor service (service standard polite expressions)?

1. Welcome---"Hello, welcome!"?

2. Pull up a chair and ask for a seat---"Sir/Ms., please sit down!"?

3. Open a seat and ask for tea---"Sir/Ms., what kind of tea do you like to drink?"?

4. Distribute napkins---"Sir/Ms., please use a towel."?

5. Pour tea---"Sir/Ms., please use tea."?

6. Ask about drinks---"Sir/Ms., what kind of drinks do you like to drink?"?

7. Pour the drinks---"Sir/Ms., help you pour it. Would you like to serve some drinks?"?

8. Collect the teacups--"Sir/Ms., can you please put away the teacups?"?

9. Serve the soup. ---"This is ** soup, please use it slowly."?

10. Serve the food ---"This is ** dish, please use it slowly."?

11. Change the bone saucer---"Sir/Ms., help you change the bone saucer."?

12. Replace the saucer---"Excuse me, can this saucer be taken away?"?

13. Serve the fruit---"This plate of fruit was given by the manager of our restaurant. It is a small gift from the restaurant. Please use it with caution."?

14 .After-dinner tea---"Hot tea, please."?

15. Checkout---"Who pays the bill?" "Thank you for the 20% off and N more money" "Thank you for the N more money." "Thank you for getting N more money"?

16. Farewell---"Thank you for coming, welcome to come next time, bye!"?