How to reply to the hotel's bad review floor list?

1. Understand the customer's concerns: read the bad reviews carefully to understand the customer's concerns and dissatisfaction with the sliding floor.

2. Description: In the reply, explain to the customer whether the floor has been treated with anti-skid, the characteristics of the floor material, and explain the measures taken by the hotel to ensure the safety of the guests.

3. Apologize: Apologize to the customer, apologize for the unpleasant experience of the customer in the hotel, and regard the feedback as an opportunity for improvement.