What are the duties of the housekeeping department?

Housekeeping Department Job Responsibilities

(1) Housekeeping Department Manager 9

(2) Housekeeping Department Manager 9

(3) Corporate Affairs District supervisor 10

(4) Cleaning foreman 11

(5) Cleaning clerk 11

(6) Maintenance foreman 11

( 7) Maintenance worker 12

(8) Laundry foreman 12

(9) Dry wash and ironer 13

(10) Linen keeper 13

(11) Work clothes room attendant 13

(12) Guest clothes receptionist and clerk 14

(13) Guest room floor supervisor 14 < /p>

(14) Warehouse Keeper 15

(15) Guest Room Center Clerk 15

(16) Floor Foreman 16

(17) Housekeeper 17

(18) Mid-shift attendant 17

(19) Floor attendant 17

(20) Night shift Waiter 18

(Twenty-one) Substitute Waiter 18

1. Housekeeping Department Manager’s direct superiors: General Manager’s Office, General Manager’s direct subordinates: Housekeeping Department Supervisor, Foreman, Department Clerk Job description: Responsible for all the work of the housekeeping department and responsible to the general manager. That is, through effective planning, command, execution and supervision of department work, we provide guests with high-quality services, provide guests and hotel employees with clean and pleasant public areas and greening, and win the highest hotel room expenses with the lowest room expenses. Customer service standards and economic benefits, and responsible to the superior general manager based on work results.

Responsibilities:

1. Participate in store-level manager meetings, preside over regular housekeeping department management meetings and relevant staff meetings,

Convey arrangements, implement meeting decisions and superior instructions , responsible for planning, organizing and directing the work of the guest room department, and checking the completion of instructions from superiors.

2. Perform business management functions, supervise the sanitation and greening of guest room service and public areas, control the operation and management of the laundry room, and supervise the washing and ironing services of guest clothes, cotton fabrics and uniforms.

3. Supervise and coordinate the operations of all housekeeping departments to provide guests with standardized and programmed high-quality services and personalized service development.

4. Supervise equipment inspections, study improvements or add room items, operate tools and labor supplies, reduce department expenses, and maintain hotel room service standards.

5. Formulate the department’s staffing and employee training plan, reasonably allocate and dispatch manpower, and check the etiquette, appearance, work attitude and work efficiency of employees, implement regulations on personnel authority, and participate in Management personnel identification and work performance appraisal, decision-making on employee transfers, rewards and punishments, recruitment and dismissal, promotions and salary increases, developing employee relations, developing employee relations, and solving personnel problems.

6. Check VIP rooms, greet VIP guests, visit guests, handle complaints skillfully, develop friendly relationships with guests, and work closely with the security department to ensure the safety of guests' personal property.

7. Coordinate and strengthen the working relationship between departments, continuously improve work, improve efficiency, establish a complete working system for the guest room department, and handle items left by guests and submit them to the general manager.

8. Cooperate with the supervision of guest room cleaning, maintenance, equipment depreciation cost accounting, cost control and other work, and formulate annual work plans, quarterly work arrangements and other matters to be reported to the housekeeping department.

9. Conduct training, assessment, rewards and punishments, selection, and training of employees, mobilize employees' enthusiasm, and communicate and cooperate with relevant departments to ensure the smooth completion of the housekeeping department's work.

2. The direct superior of the guest room department manager: the direct subordinates of the guest room department manager: floor foreman, public health foreman, laundry foreman Duties: Assist the guest room manager to complete the tasks through effective management and supervision of employees in each branch The general manager issues instructions and manages the workers in the guest room department, takes charge of the business of each branch of the guest room, performs political security work and daily affairs, ensures the best service status of each branch of the guest room, maintains due cleaning and maintenance standards, and evaluates the guest room based on work results. The department manager is responsible.

Responsibilities:

1. Accept the command of the room manager, preside over and supervise the work of the foremen and waiters.

2. Inspect every responsible point on the floor, lobby, laundry room and guest rooms, randomly check guest room hygiene, check VIP rooms and walk-in guest rooms.

3. Coordinate with the three foremen and the clerk of the housekeeping center to schedule shifts and daily work plans, improve internal relations among employees, and cooperate with the floor foreman on ward inspections when the room is tense and there are many residents. Or the clerk may take a break during the off-season or when there are fewer guests. (The supervisor does not belong to the management, and rest is not taken on normal Sundays. Rest is not allowed on holidays. In case of emergency, the manager must agree to arrange holidays. If there are fewer guests or it spans a month, the remaining leave must be made up for. The arrangement of leave must be discussed with the three foremen and clerks. Scheduling.

4. Learn to handle emergencies and complaints

5. Work closely with the front office, engineering department, sales department and relevant departments to check the room status at all times. , provide accurate room status.

6. Participate in regular department meetings, host foreman and staff meetings, convey and arrange meeting resolutions and superior instructions, and implement and complete various tasks and requirements set by the department. p>

7. Directly command and schedule daily work matters, inspect all areas of the housekeeping department, supervise and guide the work quality and service effects of the housekeeping department, maintain hotel standards, implement and guide the work quality and service effects of the housekeeping department, and maintain hotel standards. Implement the rules, regulations, work procedures and quality standards of the housekeeping department.

8. Supervise the work performance and behavior of the foremen in each department, assist the foremen in their work, guide the foremen to solve problems, participate in accepting guest complaints, and assist department managers. Resolve complaints from hotels and employees, handle disciplinary issues and general issues among department employees

9. Assist department managers and housekeeping center clerks, and foremen of each department to complete and improve the management of guest room materials, and supervise the material distribution system of each department. Execution, control the consumption and use of materials in each department.

10. Check the work status and work completion status of employees in each department every day, be responsible for the training of employees in each department, and assist the foreman of each department in completing various forms and reporting. And maintain close contact with various departments to ensure that expected work goals are achieved, and participate in the actual work of the branch when necessary.

11. Check at least 50-80 rooms every day, including occupied rooms, vacant rooms and occupied rooms. , and participate in the preparation of VIP guest rooms, keep daily inspection records, including the allocation of employees in various departments, room status and work conditions, report and solve maintenance problems in a timely manner, and provide possible assistance to guests at any time.

12. When the room manager is absent, act as the department manager

3. The floor foreman of the room department is directly superior: Supervisor is directly subordinate: Floor employee Duties: Arrange for each employee under his jurisdiction. Daily work and periodic sanitation plans, strictly implement the secondary ward rounds system and supervise the etiquette, courtesy, work quality and hygiene standards of the employees under their jurisdiction, coordinate with supervisors and foremen of each department to fully mobilize the enthusiasm of employees and improve work efficiency. Requirements: Familiarity. And master the specifications of various rooms, the layout standards of facilities and supplies, be familiar with and master the operating procedures of guest rooms, hygiene standards, and work procedures of each shift. You must have good work awareness and organizational skills, be good at uniting employees, and have a decent style. < /p>

Responsibilities:

1. Responsible for the daily work arrangement and deployment of employees under the jurisdiction, and supervise the room attendants and cleaning work.

2. Cooperate with the supervisor and the clerk of the housekeeping center to be responsible for the storage, consumption statistics and management of various items on the floor.

3. Inspect the area under your jurisdiction, check the cleanliness and the quality of guest room services, and comprehensively inspect the guest room hygiene, equipment maintenance, safety facilities and service quality to ensure that the required standards are met.

4. Be proficient in operating procedures and service skills, and be able to personally demonstrate and train waiters.

5. Check the room maintenance matters, and arrange the general cleaning plan and periodic sanitation plan for the guest room.

6. Keep an eye on guest dynamics at all times, handle general host and guest complaints, and report any major incidents to the department manager.

7. Keep track of the status of guest rooms under your jurisdiction and personally entertain guests to show courtesy to distinguished guests. Conduct further rounds on VIP rooms and important guests.

8. Provide specific opinions on the work of subordinate employees, lead all employees in the class to work actively, constantly tackle problems, and create new results.

9. Fill in the foreman's work log, and report to the supervisor the room conditions, special movements of guests, guest rooms, guest belongings lost and damaged rooms, and reports for maintenance. And complete other tasks assigned by the department manager.

4. Responsibilities of Housekeeping Department Employees

1. Responsible for the sanitation and cleaning of the service area and the layout of the rooms.

2. Be proficient in etiquette, common sense and various business skills and apply them flexibly in daily service work.

3. Coordinate with the receptionist's work, clean the room and follow up with the room in a timely manner according to the receptionist's arrangements, and keep records.

4. Obey leadership and follow orders. Make daily work plans, sanitation work and safety inspections.

5. Do a good job in the daily use and maintenance of equipment and facilities, report problems promptly for timely repairs, and ensure the normal operation of all equipment and facilities.

6. While completing your own work, do other tasks assigned by the leader.