Traditional Culture Encyclopedia - Hotel accommodation - What is the responsibility of the restaurant supervisor in a five-star hotel?

What is the responsibility of the restaurant supervisor in a five-star hotel?

Organize regular handover meetings when the manager is away to ensure that employees understand the activities and operation requirements of the hotel;

Try to solve all complaints at work and record them in the duty diary for further follow-up investigation;

Supervise cash operation and banking procedures;

Prepare daily bank and cash flow reports.

Establish and guide employees to implement cash safety procedures.

Handle abnormal payments

Supervise the maintenance of service equipment.

Supervise the standards of guest service and facilities.

Control inventory and supervise safety procedures.

Responsible for protecting all commercial equipment and ensuring that all equipment is clean, used and stored correctly.

Make sure all waiters are on duty, have standard gfd and wear clean and tidy uniforms.

Follow up every guest to make sure they are taken good care of.

Follow up with engineering department and housekeeping department every week to ensure that all maintenance work is completed.

Ensure that all new interns and waiters receive continuous and appropriate management and training at work.

Help and guide the waiter to serve the guests, ensure that the service reaches the standard and the guest satisfaction is high.

Ensure that the housekeeping department changes all dirty linen in time and record all linen changes in the dining room linen record book.

Make sure that everything ordered by the guests is correctly and clearly filled in on the A la carte menu, and submit the A la carte menu to the correct position to ensure fast serving.

Assist to meet the reasonable requirements of restaurant and hotel management.

Understand the importance of food and alcohol sales, do your best to do a good job in sales and maximize sales.

Something like that .