How should hotels improve the safety awareness of room service personnel?

Emphasis on training and leading the usual class meeting is the simplest and most direct method.

1. floor safety precautions

(1) equipped with fire extinguishing equipment such as fire extinguishers or dry powder fire extinguishing agents, and will use them;

(2) The use of live equipment shall meet the operation requirements, and shall be inspected and maintained regularly;

(3) No sundries shall be piled on the passage, and there shall be no oil stain, water stain or vegetable juice on the ground;

(4) The waiter should remind the guests to pay attention to their wallets and handbags, and any suspicious personnel should report to their superiors in time;

(5) The waiter should pay attention to the facial expressions of the guests and deal with sudden diseases in time;

(6) Tables and chairs should be inspected regularly.

2. Safety operation requirements

(1) has a strong sense of safety, nip in the bud;

(2) the correct use of electrical appliances and gas stoves;

(3) Appropriate protective measures, such as work gloves, clothes and shoes;

(4) There are a series of emergency measures that every employee should master.

3. Matters needing attention in safe operation

(1) Two-handed cart to prevent waist flashing;

(2) Use a ladder to clean the dust at high places;

(3) If the work area is slippery, dry it immediately to prevent slipping;

(4) Don't use damaged cleaning tools or repair them without authorization to avoid danger;

(5) When lifting heavy objects (such as carrying furniture upstairs), do not use waist strength, but use foot strength. You have to squat down first, straighten your upper body, and then lift it;

(6) Bad lighting in corridors, stairs and workshops should be reported immediately and repaired as soon as possible to avoid accidents;

(7) Work trucks, vacuum cleaners, carpet cleaners, etc. When placed in a corridor or public place, it should be placed next to the corridor as far as possible, and pay attention to whether there are wires tripping;

(8) If there are sharp nails on the furniture surface or on the ground, they must be pulled out immediately;

(9) If all glass windows and mirrors are found to be broken, they must be reported immediately and replaced immediately. If it is not replaced in time, it must be pressed down with strong adhesive paper to prevent the danger of scratching people;

(10) loose tables and chairs should be repaired as soon as possible;

(1 1) Don't reach into the trash can with your bare hands. Wear gloves and handle carefully to avoid being stabbed by glass fragments, blades, etc.

First of all, be familiar with the location of the safety exit. At the back of the hotel room door, you can generally find a schematic diagram of safe evacuation, indicating the location of the room and the location of the safety exit, and indicating the evacuation direction with red arrows.

It is best to walk along the route in person, so as to evacuate to the safety exit in the shortest time in case of fire accident.

The second is to understand the fire protection facilities. Hotels are often equipped with corresponding fire extinguishers, indoor fire water supply, automatic fire extinguishing and alarm facilities and escape equipment. Guests should carefully read the relevant information provided by the hotel and understand the fire-fighting facilities. In particular, they should fully understand the fire protection facilities in the walkways near the guest rooms. Those who lack fire control knowledge can consult the fire control center or the designated department of the hotel, and memorize the internal alarm telephone number of the hotel.

Third, pay attention to fire prevention, remember not to throw cigarette butts, match stalks, and don't lie on the sofa or bed to smoke. Strictly follow the rules. It is forbidden to bring inflammable and explosive materials into the hotel. If you have such items, you should give them to the front desk or security department. Open flame and high-power electrical equipment are strictly prohibited in the guest room, and the power supply must be cut off when leaving the room.

The fourth is to master the knowledge of escape and self-help. Once there is a fire in the hotel, and there is no fireworks or smoke in the aisle, you should evacuate to the safety exit quickly.

When you escape, crawl forward and cover your nose and mouth with a soaked towel or clothes. When the fireworks in the aisle are too big to evacuate, close the door quickly and block the door with soaked towels and sheets to prevent the fireworks from entering. At the same time, you should wave a towel at the window for help. In case of emergency, sheets and curtains can be twisted into ropes to escape from the window, but sheets and curtains must be fixed firmly to prevent falling from high altitude. If the floor is high, you should retreat indoors, close the doors and windows leading to the burning room, and splash water on the doors and windows or wet the doors and windows blocked by smoke to delay the development of the fire. At the same time, open the window that is not threatened by fireworks, tap the buzzer hard, send out a distress signal, wait for rescue, and don't jump off the building blindly.