Complaints to waiters and security guards after tourists refused to use the hotel bathroom: maintaining the image of the city.

In life, there will always be one or two things that make people crazy and sad. Everyone thinks his position is reasonable. Just like the chicken or the egg came first, there is right and wrong logic.

An old couple traveled to a tourist city because they were in a hurry to go to a hotel and wanted to go to the toilet. The security guard and the lobby attendant said no, and their attitude was still very bad, which made the old couple very angry.

Aunt Li, a tourist, said that she was very anxious that day and ran to the lobby of a hotel to ask the security guard. Unexpectedly, the security guard said impatiently, "No,no."

Aunt said that she came to the service front desk to ask the front desk staff, and the staff said impatiently,no. After my wife and I came to this city, we signed up for an individual group. When I was about to leave, I suddenly became anxious. So when the tour bus was waiting for other tourists in the hotel, I came to the hotel to look for a toilet, but I didn't expect it to be rejected. Aunt said that she was over 60 years old and had never encountered anything so embarrassing.

Later, fortunately, I met a group friend who happened to live in a hotel and solved the internal emergency.

Aunt Li and her wife think that the hotel is the window of a city. If this window can't receive tourists from all over the world well, it will only discredit the city. As a tourist city, can't hotels provide convenience for tourists? The old couple became more and more angry about this matter, so they called a local media complaint phone.

The security guard said that at six o'clock in the morning, the elderly female tourists and their wives rushed to the hotel and said that they wanted to borrow the hotel toilet. They didn't have any polite address, just ordered him to lead the way. The security guard said that he patiently explained to the customers that there were no toilets in the hotel lobby, and the toilets were all in the room. There is a toilet in the shopping mall next door, but at this time, the shopping mall is closed and the toilet cannot enter. Unexpectedly, after a while, the tourists scolded themselves.

The security guard said that he was over 60 years old and had never been so humiliated. His work also needs respect. He didn't do anything wrong. They asked me questions at that time, and I told them patiently.

After the customer came out of the toilet, he ran to the front desk to scold himself. At that time, although the curse was very ugly, he was not in a hurry to be with his aunt. Xiao Li said that he is only a part-time job, there is no toilet in the lobby, and there is nothing he can do.

A netizen said that the hotel is a business place and has no obligation to provide free public toilets to people outside. Even if there is a toilet, it is a mutual affection to borrow it, and it is a duty not to borrow it. This behavior of tourists is too difficult for the front desk staff, and it is even more wrong to insult people.

Some netizens also said that this staff member is a bit snobbish. Hotel staff must have a bathroom. Is it difficult to borrow?

Some netizens said that employees must have a dedicated bathroom, which means that tourists have a bad attitude and deliberately don't borrow it. Didn't the security guard say that he walked to the hotel without calling and directly ordered the security guard to lead the way? If you don't stay in a hotel, the hotel has no obligation to provide toilets for tourists. Coupled with the attitude of customers, you are even more reluctant to borrow the toilet. Tourists take themselves too seriously.

For this matter, the two sides hold their own words, and the public says that it is reasonable and the old woman says that it is reasonable. This question seems to be arguing about whether the chicken or the egg came first.

However, I think employees should put themselves in their shoes and think about how to solve internal emergencies at work. As the window of a tourist city, we should not only maintain the image of the hotel, but also the image of the whole city.

However, the customer's attitude is also a little anxious. The client is old and should have children. How will his children feel if they encounter such humiliation outside?

When you encounter a problem, everyone should always think from each other's standpoint, so maybe you will be less extreme and relieved.