Job responsibilities of front office attendant

job responsibilities of front desk attendant

job responsibilities of front desk attendant

(1) job responsibilities of welcoming guests

① command and guide the vehicles in front of the door and do a good job of welcoming guests.

② open the car door for the guests with a smile on your face, bow down to greet the guests, and block the upper edge of the car door with your right hand to avoid the guests meeting. For children, the elderly or guests with mobility difficulties, the main branch should provide help and help them get off the bus.

③ Help the guests to load and unload their luggage, and ask them to count and check whether there are any items missing. If the guest is leaving the store, he should wave to the guest after the vehicle starts. Pay attention not to clamp the guest's dress and objects when opening and closing the car door.

④ observe the movements of people entering and leaving the hall, pay attention to riot prevention and theft prevention, and assist the security personnel to do security work when the guests arrive and leave.

(2) Receptionist's responsibilities

① Carefully and enthusiastically accept reservations and group rooms. When opening a room, introduce the room situation to the guests in detail, explain the house price clearly, and avoid misunderstanding.

② Do a good job in checking in and verifying the identity of guests. Be familiar with the identity, room number and arrival and departure time of VIP guests who arrived at the store that day.

③ be familiar with the room opening of individual and tour groups on that day, and master the room conditions on that day.

④ explain the situation to the guests when handling extra beds and changing rooms, and register and explain them for easy inquiry.

(5) the staff on duty at night shift should be responsible for making the report of the day, reflecting the room situation, and doing a good job in team hygiene.

⑥ strictly abide by various systems and service procedures.

(3) Responsibilities of Booker

① According to the requirements of guests, provide them with rooms corresponding to their needs.

② provide reservation service for guests 24 hours a day, and handle the guest's reservation request in time.

③ record and store the reservation materials in time.

④ make preparations before the arrival of the guests.

(4) Duties of Bellman

① Stand in the specified position, stand upright, pay close attention to the guest's dynamics, and be ready to help the guests at any time.

② Always pay attention to the call of the room dispatcher, enthusiastically lead the way for the guests, promptly deliver the luggage for the guests, and take the initiative to introduce the service facilities of the hotel to the guests.

③ Attention should be paid to ensuring the safety of guests' luggage, and help guests deliver their luggage to the designated place in time and accurately.

(5) Duties of luggage storage clerk

① Answer guests' inquiries about storage and explain the hotel's regulations on storage.

② The registration procedures should be clear, the registration should be accurate, and no mistakes should be made. In case of any mistakes, it should be reported to the relevant leaders immediately.

(3) to do a good job of succession, the procedures should be clear.

④ strictly abide by relevant systems and operating procedures of various services.

(6) Cashier's job responsibilities

① Strictly abide by various financial systems and operating procedures. Accurately receive some cash or checks from guests. Fill in the invoice accurately.

(2) do a good job of handover, and the money and goods must be delivered clearly.

③ settle all kinds of expenses of guests or groups in time according to regulations.

7) Job responsibilities of the operator

① Responsible for answering all external calls and connecting all calls of hotel departments and guests.

② convey the guest's complaints and notify the relevant departments to take remedial measures.

③ Responsible for providing wake-up service for guests.

(4) responsible for all the requirements of the guests to the relevant departments or individuals by telephone.

⑤ define the measures and actions that should be taken when receiving an emergency call.

(8) Responsibilities of Inquirer

① Grasp all the facilities of the hotel and some information about other big hotels, entertainment places and tourist attractions in the city where the hotel is located.

② manage the guest room keys, and do a good job of keeping and receiving them.

③ be familiar with computer query operation.

④ help guests arrange visitors. Communicate the visitor's name to the guest, and then arrange the meeting according to the guest's opinion.

⑤ responsible for handling related matters entrusted by guests. For guests to make reservations, buy air tickets and car (boat) tickets, apply for visas, pick up and deliver goods, shopping and other things.

(9) Duties of the ticket clerk

① Meet the needs of the guests and buy air tickets and bus (boat) tickets for them in time. And do a good job in the registration of tickets and invoices to ensure that they are correct.

② collect the ticket purchase fee according to the regulations, and settle the accounts in time.

③ strictly abide by relevant systems and service operation regulations.

(1) Responsibilities of the front desk foreman

① Assist the front desk supervisor in his daily work. Check and urge employees to strictly follow various service procedures and standards to provide quality services for guests.

② Try your best to meet the customers' demands, deal with the customers' complaints seriously, and report the problems that cannot be solved to the superiors in time.

③ ensure that the check-in registration complies with relevant regulations and is detailed, accurate and clear. Check regularly every day to accurately control the room state. In case of room change and special arrangement, the relevant departments should be informed in time.

④ check emails and messages regularly every day to ensure that they are sent, stored and recorded accurately.

⑤ Complete other tasks assigned by superiors. ;