What is included in hotel room management?

The knowledge required for hotel room management includes: cleaning and placement standards of room items, familiarity with the use and performance of room cleaners, scheduling, daily simple accommodation, staff training (standards and guest etiquette) etc.), guest room asset management, etc., leftover handling and procedures, guest laundry collection, DND processing, familiar with office software applications.

How to become an excellent hotel room manager:

1. Attitude determines everything. At the same time, the quality of your attitude directly affects the outcome of the matter. As the lower-level managers of the hotel, the foreman is the first manager to start under normal circumstances. When some people stand out, some people complain that they have not been promoted. The difference between the two is: different attitudes.

2. Cultivate professional skills. The so-called "do one thing and be dedicated to it." There is a certain truth. Hotel managers must learn the hotel's professional knowledge thoroughly before they can truly lead employees to work. , which is also an expression of responsibility for employees.

3. Summarize the gains and losses at work. As the old saying goes, "Sail against the current, if you don't advance, you will retreat." This reminds us that we must make progress every day. If you want to make progress, you must make some conclusions. Only in this way can we keep up with the pace of industry development. There is a formula that everyone is familiar with in the hotel industry: 100-1=0. This formula reflects that when a guest is dissatisfied with any aspect of the hotel consumption process, then the reception of the guest will be a failure.

4. Pay attention to the training of subordinates. To judge whether a hotel manager is excellent, it not only depends on the individual's ability, but also on the creativity of your team. Therefore, while ensuring the smooth completion of work, cultivating the working ability of team members is also one of the managers' responsibilities.

5. Learning makes people progress. Hotel management is a science, and management is even more so. Different positions have different emphasis on knowledge. Foremen and supervisors need to put more effort into management; department managers need to consider not only management but also operation. The higher the manager's position, the greater the responsibility. We must continue to learn, listen more, read more, and summarize more.