Responsibilities of the attendant on the executive floor

Responsibilities of the attendant on the executive floor

In today's social life, more and more occasions need to use job responsibilities, and formulating job responsibilities is conducive to improving work efficiency and quality. So what kind of job responsibilities are effective? The following are the job responsibilities of the attendant on the executive floor that I have sorted out. Welcome everyone to refer to it, I hope I can help you.

Responsibilities of the attendant on the executive floor: 1 1. Participate in various training courses, recreational activities and ideological education on time.

2, according to the provisions of the hotel post health responsibility system to do a good job of health.

3. Strictly implement and abide by all internal rules and regulations of the hotel.

4. Do all the work after closing as required.

5. Be responsible for the property management of the post, prompt the guests to bring personal belongings, and quickly count the post items when the guests leave the store.

6. Treat guests politely, serve with a smile, help, supervise and lead new employees.

7. Be responsible for the fire fighting and energy saving of this position.

8. Understand all kinds of complaints and problems of the guests. If they are supercilious and beyond the scope of answering skills, they should ask their superiors to solve them in time. They politely refused to answer about internal secrets.

9. Smile at the service process and cooperate with the Minister.

10, report the work to the superior regularly, reflect the problems and put forward good service suggestions.

1 1. Keep the pantry clean and have enough spare parts.

12, familiar with various service processes of dishes, menus and drinks prices, so that the work can be successfully completed.

13, according to the instructions of the management, do a good job in cleaning the area, and be responsible for the arrangement and replacement of tableware and seats.

Duty of Attendant on Executive Floor 2 1. Strengthen the study of business knowledge, constantly master service skills and provide quality services.

2, cooperate with the foreman, obey the foreman and superior leadership command, unity, good at helping colleagues.

3. Be good at introducing and promoting the drinks and dishes in this restaurant to customers.

4. Have good conversation skills, be good at using language skills, and provide the best service for guests: be polite, master principles, answer questions, and be concise.

5. Do four diligence in the work: oral diligence, eye diligence, hand diligence and foot diligence, and always know the requirements of the guests.

6. Do a good job in floor and bar hygiene before and after going to work, check whether the spare tableware is complete, and whether the utensils and necessities on the table are neat and complete.

7. Proficient in business operation knowledge, master and understand the dining scenes and rules of every drink and food that guests need.

8, adhere to the fresh, clean and elegant state, to provide guests with warm, polite, thoughtful, high-quality catering services.

9. Do a good job of collecting, keeping and reporting the daily consumption of articles in bars and floors, and make an inventory of articles and drinks every month.

10, strong sense of responsibility, able to handle business independently, report problems in time, be good at asking questions before and after, and convey the opinions put forward by guests in time.

Administrative floor attendant responsibilities 3 1. Waiters should not sit at the table, extort tips from guests outside the regulations, pay attention to control and adjust their emotions, don't lose their temper at will, don't have rude behavior, and shape their self-satisfied, happy and easy-going personality.

2. Be familiar with the varieties and prices of the business premises and sell them to the guests at any time.

3. Stand on time every day, with correct posture, no back to the wall, no whispering, take the initiative to greet guests, and adopt polite expressions that conform to the specifications.

4. After the business, the waiter should clean up the room under his jurisdiction, carefully check whether the facilities and appliances in the hidden corner of the room are clean and complete, cut off the power supply, clean up the flammable materials such as cigarette butts, and notify the boss for review after the inspection.

5. Attend the regular meeting before class every day, get ready, adhere to a good gfd, and maintain the company image with the best mental outlook.

6. Responsible for cleaning the self-management area and keeping the room clean and tidy. Sofas, coffee tables, tea sets, doors, windows, TV cabinets, computer cabinets and other items are complete, standardized and wiped clean.

7. Be familiar with the structure, distribution and consumption pattern of rooms in the venue, and insist on answering guests quickly.

8. When checking out, the guest should contact the relevant personnel in time and check out according to the prescribed procedures.

9. Love the company, be conscientious, abide by the company's rules and regulations, go to work at the specified time, obey the arrangement, and don't ask for leave casually.

10, guests should take the initiative to say hello when entering the site, introduce the consumption form of the room to the seated guests in time, and provide services according to the service process.

;