Apologize letter to customers for poor service quality

Letter of apology to customers Dear Mr./Ms * *:

First of all, I sincerely apologize for our poor service last time. If possible, I sincerely hope that you will give us another chance, and we will ensure that the services we provide in the future will satisfy you and make this commitment solemnly.

The last mistake? Briefly explain the reasons and apologize again. In view of the problems existing in this service, we made a comprehensive reflection, and * * * (the parties) made a profound review. Finally, take the following measures and methods to prevent similar situations from happening again? (some powerful measures)!

Other parties also hope that you can give us valuable opinions and suggestions on our shortcomings. In the future service, we will try our best to stick to it? The customer is God? The purpose of the service.

Sincerely, salute.

Letter of apology to customers 2 Dear customers,

Hello!

On April 3rd, I learned of your post at the Airport City Forum and immediately convened an emergency general manager meeting.

An investigation team was set up to make a detailed investigation of the whole incident. First of all, on behalf of the hotel, I would like to express my deep apologies to you and your family. Excuse me! I will always remember your criticism as a warning. My employees made mistakes, especially those of the leaders, because I didn't educate them well! Didn't make them understand deeply? Customers are God and our parents, and customer satisfaction is our service tenet? ! What has happened, I know that no amount of explanation is useless, and we will never escape. The hotel has criticized and educated all the responsible persons, checked their posts and imposed financial penalties. Once again, I sincerely apologize for the harm caused to you and your family. Please forgive me! In the future, we will treat our work with a high sense of responsibility and strictly grasp every link! At present, we have fully launched quality education and professional knowledge training for employees. Please pay attention to our changes!

Here, I also deeply thank all the friends who are concerned about this matter! In fact, after I learned about this, I felt very ashamed and sorry, but more moved. Thank you for your high hopes for Huichuan! Huichuan changed from a suit shop to a behavioral western restaurant. 16 years of ups and downs, she accompanied a generation of children and grew up together. We are already familiar with each other, so I can better understand your feeling that we are not allowed to make mistakes. Your criticism is that I hope Huichuan can do better! Walk more steadily!

When children grow up, it is inevitable to make mistakes in wrestling. At this time, his parents will definitely give him a hand and educate him carefully. Today's Huichuan suddenly developed from a small shop to a big shop, which is still very shallow in my experience. The new hotel is like a child who has just started, and needs the help of your parents to help us thrive!

Thanks to all the friends who care about Huichuan! In a word, no matter what, it's all because our work mistakes have brought you unhappiness. I hope we can resolve this contradiction with sincere hearts.

Once again, I sincerely apologize to you and your family. I hope you can forgive me! And visit Huichuan again, and all the staff of Huichuan will welcome you with the best service and the most sincere attitude.

I am here to convey

welcome