What are the requirements for applying for a hotel golden key? How is the English level?

Conditions and procedures for applying to join the China area of the International Golden Key Organization

1, basic conditions:

Applicants must be at least 2 1 year old, with good looks, and serve as the chief concierge in the hotel lobby. Must have more than five years of hotel work experience (any position in the hotel, and have more than three years of agency service experience and must reach a certain working level), master at least one foreign language, and have participated in the China service training of the International Golden Key Organization.

2. The necessary documents:

The applicant must submit the application form (application form) together with seven certificates and documents to the China headquarters of the International Golden Key Organization:

(1) Two standard one-inch color photos of the applicant;

(2) Photos of the applicant's workplace;

(3) Letters of recommendation from two members (full members who have been qualified for more than three years), and reply to the application within one month. If there are no qualified referees in the area, the application form should be sent directly to the headquarters;

(4) Letter of recommendation from the general manager of the hotel where the applicant is located;

(5) a copy of the qualification certificate for participating in the golden key study;

(6) Old and new certificates of working in the hotel.

(7) Cases of the applicant while working at the front desk (3 articles) (submitted in written form and emailed to the mailbox of anli@lesclefsdorchina.com Headquarters in the form of electronic documents).

3. Approval procedure:

If the applicant has the membership, the administrative secretary of the headquarters will hand over the relevant information of Golden Key Organization (including the notice of payment of membership fees, etc.) to the applicant. ). After the applicant completes the above procedures and meets all the application qualifications, he will receive a notice from the administrative secretary of the headquarters to issue the emblem. After the authorized person of the headquarters awarded the emblem, the member and his hotel officially became members of the International Golden Key Organization.

Relevant documents will be submitted to the Chairman of Golden Key International in China, the Chief Representative of Golden Key International in China, the Secretary-General and the Golden Key Branch in the city where the applicant is located for the record.

Brief introduction of China Hotel Golden Key

There are such a group of young people in hotels in China now. They are dressed in elegant suits or evening dresses, with a pair of crossed "golden key" badges pinned to their collars. They are always polite, always smiling, always vigilant and cautious.

They are members of the International Golden Key Organization (U.I.C.H)-Golden Key of China Hotel.

The service concept of hotel golden key is under the premise of not violating the law. Make the guests get satisfactory and pleasant service. In particular, at present, China's tourism service must take into account six major contents: food, shelter, transportation, entertainment, travel and shopping. The one-stop service of hotel golden key is based on the needs of guests. For example, from picking up guests to booking, arrange cars to pick up guests at airports, stations and docks; Introduce special restaurants according to guests' requirements and reserve seats for guests; Contact the travel agency to arrange a tour guide for the guests; Help guests mark shopping spots on the map when they need to buy gifts, and so on. Finally, when the guests are leaving, help them buy cars, boats and air tickets in the hotel and help them check their luggage. If the guests need it, they can also use the golden key of the next city hotel to book the next hotel and implement the corresponding services that the guests need. Let the guests feel a kind of meticulous care from the beginning of contact with the hotel to leaving the hotel. Therefore, it is not difficult to imagine the influence of the hotel golden key on the urban tourism service system, the hotel itself and tourists.

Hotel Golden Keys For Chinese and foreign business tourists, they are the general agent of comprehensive services inside and outside the hotel, people who can be trusted during the journey, loyal friends full of friendship, people who solve trouble problems and experts in personalized services.

Hotel golden key service is a sign that the management level and service level of high-star hotels are mature. On the basis of the hotel's high-level facilities and perfect operation process, he embodies a higher level of shop management art.

Hotel golden key service will have a far-reaching impact on the city or regional tourism image of its service system. Because the golden key of China Hotel is composed of a group of people with rich service experience and a sense of historical mission and responsibility for the development of tourism and hotel industry in China. Their common task is to make China's tourism and hotel industry catch up with the international market, and at the same time establish a brand internationally, that is, "China's tourist hotels provide good services". In this way, attracting more customers, enterprises will benefit and the industry will develop. He has not only injected new vitality into the innovative service of the tourism hotel industry in various cities, but also is the driving force for the healthy and benign interactive development of the tourism service industry in various cities.

The gradual rise of hotel golden key in China is the development of China's economic situation and the overall level of tourism. He will become a figure in the tourism system of major cities in China, that is, a service culture that represents hospitality and unique hotel characteristics, and will become a tradition of urban hotel industry.

2 1 century China hotel industry will embrace the golden key!

International Golden Key Organization China Membership Examination Form

Appraised hotels

Apply for a hotel

Appraised person

Is the applicant a member?

Member (Yes)/(No)

Date and time of evaluation

Date and time of the exam. Time evaluation position

Examination venue

Evaluation content

Examination content evaluation

comment

Is there a hotel management computer?

Management computer

Is there a computer with Internet access?

Net serve

Whether the log meets the requirements

Duty shift

Can there be someone on duty in the concierge for each shift?

be on duty

Whether the dress of each shift meets the requirements of the organization.

dressing

Is there a direct dial telephone at the counter?

Direct dial telephone line

Is the protocol logo correct?

Protocol sign

Transfer of hotel switchboard

operator

Entrust content

Service Items

Polite language

politeness

Business information

Business information

linguistic competence

linguistic competence

staff relationship

relationship

Booking ability

Booking skills

General comments

General comments

Signature of appraiser

Official signature

1.2.3.

secretary general

Chief representative of the secretary-general

cathode ray oscillograph

Note: The regional executive committee will provide the evaluation form to the headquarters within three days after determining the assessment time of the trainees. If it is overdue, the headquarters will arrange another assessment according to relevant procedures.