What aspects should be paid attention to in hotel management?

Hotel management is a comprehensive activity to achieve the best goal of an activity and coordinate the personnel and other resources in the organization through planning, organization and control, so as to achieve efficient operation. Management in place is an important embodiment of hotel management performance. It is a process in which managers influence their subordinates to achieve management goals through their own power, knowledge, ability, morality and emotion. The whole hotel and the whole management hope to achieve the organization's goals and complete the established tasks by implementing effective management methods. But it often backfires, and the reason is related to whether the management is in place. The core of management in place is that managers are in place, managers are not in place, and services, quality, marketing and maintenance are in place.

First, there are four situations whether management is in place:

First, the positioning is not in place. It is manifested in the on-site management of managers. I work hard and have a strong sense of responsibility, but I can't find problems and can't handle them well.

Second, it is not in place or not in place. Managers don't know the actual situation in depth, and they don't supervise on the spot. They lead by example, stay at home and make arbitrary decisions. Because managers are not in place, it is difficult to achieve management in place.

Third, in place, in place. Managers are in the right position at critical moments, influencing subordinates with their own practical actions and examples, leading and uniting employees to achieve the set goals, which is a management method that we should actively advocate.

Fourth, it can be put in place if it is not in place. This seemingly impossible management style is actually not like this. Some hotel managers don't direct at the work site, and they don't always stare at their subordinates, but their subordinates still clearly know what they should do, showing a high degree of consciousness and responsibility. If a hotel or a department can reach a certain level of management, it means that its management level has reached a certain level. We say this is an ideal management method.

Second, how to achieve management in place?

Management in place, not only has the authority of the manager himself, but also has the approval of the manager to the superior, and the restriction of the management system. This is not achieved unilaterally through the personal wishes of managers, but through the interaction of groups, the efficient use of institutions, and the enhancement of employees' enthusiasm and cohesion.

1, achieving the goals issued by the organization is the final result of management in place. In the process of management, managers are faced with various problems, such as fierce market competition, aging equipment, insufficient funds, employee complaints, contradictions between departments, customer complaints and so on. Whether to cringe in the face of difficulties and problems, wait passively, or try to solve them actively are different manifestations of managers' work attitude. No matter how much you say, the problem has not been solved and the work goal has not been achieved. This cannot be said that the manager is in place.

2. Establishing a set of effective management regulations, working procedures and standards is the guarantee of management in place. Without rules, there will be no Fiona Fang. Rules and standards are the basis of management, and any manager and employee must consciously implement them without exception, which ensures the realization of management in place.

3. Being able to find and solve problems is the embodiment of the ability of managers. A good manager should keep abreast of the dynamics of subordinates through relevant channels, understand what happens below and help and guide employees to solve problems. Solve problems fairly and objectively; We must be timely and don't delay; We must strictly manage things, not people.

4. Pre-control is an effective method of management in place. Pre-control is a management method and an effective way to achieve in place. It is very important for managers to foresee the complex problems of hotel management and service center before they occur, control them before, during and after, adjust and correct the deviations in time, and forge ahead towards the established goals.

5, to mobilize the enthusiasm of employees is an important means of management in place. Management in place is a process in which all employees participate. Only by mobilizing the enthusiasm of all employees and having the vision of * * * *, employees will love the enterprise, turn it into their own home and work for it voluntarily. In this way, management can be easily put in place.

6, dare to take responsibility, the key moment, is the role of managers in management in place. When there is a problem in the competent department, managers do not shirk, blame or complain, but take the initiative to take responsibility and find the reasons from their own management, which will naturally give employees a positive force. Being able to get ahead at a critical moment means that managers can walk in front of employees and solve problems with their own opinions when the work needs them. This not only shows that managers can play a leading role, but also reflects their ability.

7, pay attention to the art of management, improve the level of leadership, is the core of management in place. Managing by rules is simple, but it is not easy to convince the managed. This requires managers to master management skills and methods in addition to their own moral character and excellent professional quality, and to use different leadership methods to appoint directors and managers; Good at mobilizing people's enthusiasm; Strengthen supervision, master training techniques and improve training ability.

In short, management objectives can be effectively achieved, and employees sincerely serve you, and management is truly in place.