Reservations of foreign hotels are valid if cancelled a few days in advance.

Please note that you only make a reservation, and the credit card is only a guarantee. Generally speaking, the CCV3 code behind the credit card is unnecessary.

Moreover, there is still a certain time from February, and we can still contact. The email has been sent again, and they may have ignored it for work reasons. You can also try to contact them by phone.

I don't agree with the first floor. What do you mean by foreigners' strong principles? It should be said that there are many similar overlord clauses in China.

In addition, if the hotel is good, you can negotiate with them when you go to the lobby. Don't worry too much. When you get to the front desk, tell them you sent an email, but you didn't receive it. Not only will they not blame you, but they will certainly apologize. This is a service and a difference from China.

Taylor Lou, call me an amateur and call me yours. Yes, I'm not an agent for overseas business like you, but I have personal experience every time I go abroad. Isn't it better than relying on books every day

Ask the owner by email. Maybe it's their problem. By the way, did you use the CCV3 code on the back of your credit card when you made the reservation? If not, they can't deduct the money, but it will affect your credit.