The work summary of property maintenance workers is relatively short, 6 words 1000.

Related topic: "Summary of Property Maintenance Work".

When you go to Qiu Lai in spring, you must have received all the goods at this stage. Writing a good summary is recognition of your work. Summary means that groups, units and individuals review, analyze and evaluate their work in a certain period, a certain project or a certain job, so as to affirm their achievements. How to write an excellent summary? You might as well look at the work summary of the property maintenance worker. The model essay is relatively short, so you may wish to refer to it. I hope you like it!

Summary of the work of property maintenance workers (Article 1) The New Year has also arrived. Thank you, leaders and colleagues. I wish you a happy New Year and all the best. 10 joined the property management department in June 20xx as a maintenance worker. My main job is to maintain and manage the houses, water, electricity and public facilities in hotels and residential areas, and provide maintenance services for residents. Now I will report my work as follows.

First, be familiar with the company's rules and regulations, be strict with yourself, adhere to the principles and dare to innovate at the same time, and complete the task faster and better.

Second, be familiar with the distribution of various houses, the internal and external structures of houses, the pipeline direction and distribution of water, electricity and fire protection systems of ancillary facilities, the main control positions of pipelines, and the performance and use of equipment.

Three, strictly abide by the rules and regulations of production safety and operating procedures. Wear work cards, work clothes and work cards for on-site maintenance, with warm attitude, thoughtful service and skilled construction skills. On the basis of mastering this major, learn the basic knowledge and standardized operation of water, electricity and civil engineering to meet the needs of hotel and community maintenance.

Four, often patrol residential areas, grasp the operation and integrity of public facilities, to ensure that public facilities are in good condition and the normal operation of equipment. Accurately find the real reason for maintenance at work, do it once, and repair it less or not.

Five, take good care of tools, after each use, check the performance of tools, machine accessories, etc. , whether in good condition. Complete other tasks assigned by the supervisor.

Six, strengthen their own learning, improve their professional level, through continuous learning, can calmly deal with all kinds of problems in daily work, ensure the normal operation of this post, treat all tasks with a correct attitude, love their jobs, and conscientiously implement them in practical work. Actively improve their professional quality, strive for initiative in work, have a strong sense of professionalism and responsibility, and strive to improve work efficiency and quality.

The new year is coming, and everything is coming to an end. From scratch, I am determined to seriously improve my business and work level and contribute to the development of the company. I think I should try to do:

First, strengthen the study of property-related knowledge. Strengthen the understanding and study of the development of the same industry, and understand the overall planning and current situation of the company.

Second, unite as one, work hard and form a good working atmosphere. Continuously improve the quality of work and service level. Abide by the company's internal rules and regulations, safeguard the company's interests, and actively make suggestions for the company.

Looking back on my work in the past year, although I tried my best, my work performance is still far from the requirements of the leaders. In the new year, I will work harder and conscientiously complete the tasks assigned by the leaders.

Summary of the work of property maintenance workers (Chapter II) The New Year has also arrived. I would like to congratulate the leaders and colleagues on their early years and wish them a happy New Year and all the best. I am the engineering department of 20xx 10, and my position is maintenance worker. My main job is to maintain and manage the houses, water, electricity and public facilities in hotels and residential areas, and provide maintenance services for residents. Now I report my work as follows:

First, be familiar with the company's rules and regulations, be strict with yourself, adhere to the principles and dare to innovate at the same time, and complete the task faster and better.

Second, be familiar with the distribution of various houses, the internal and external structures of houses, the pipeline direction and distribution of water, electricity and fire protection systems of ancillary facilities, the main control positions of pipelines, and the performance and use of equipment.

Three, strictly abide by the rules and regulations of production safety and operating procedures. Wear work cards, work clothes and work cards for on-site maintenance, with warm attitude, thoughtful service and skilled construction skills. On the basis of mastering this major, learn the basic knowledge and standardized operation of water, electricity and civil engineering to meet the needs of hotel and community maintenance.

Four, often patrol residential areas, grasp the operation and integrity of public facilities, to ensure that public facilities are in good condition and the normal operation of equipment. Accurately find the real reason for maintenance at work, do it once, and repair it less or not.

Five, take good care of tools, after each use, check the performance of tools, machine accessories, etc. , whether in good condition. Complete other tasks assigned by the supervisor.

Six, strengthen their own learning, improve their professional level, through continuous learning, can calmly deal with all kinds of problems in daily work, ensure the normal operation of this post, treat all tasks with a correct attitude, love their jobs, and conscientiously implement them in practical work. Actively improve their professional quality, strive for initiative in work, have a strong sense of professionalism and responsibility, and strive to improve work efficiency and quality.

The new year is coming, and everything is coming to an end. From scratch, I am determined to seriously improve my business and work level and contribute to the development of the company. I think I should try to do:

First, strengthen the study of property-related knowledge. Strengthen the understanding and study of the development of the same industry, and understand the overall planning and current situation of the company.

Second, unite as one, work hard and form a good working atmosphere. Continuously improve the quality of work and service level. Abide by the company's internal rules and regulations, safeguard the company's interests, and actively make suggestions for the company.

Looking back on my work in the past year, although I tried my best, my work performance is still far from the requirements of the leaders. In the new year, I will work harder and conscientiously complete the tasks assigned by the leaders.

Summary of the work of property maintenance workers (3) 1. Improve the assessment index of daily maintenance management of residential property.

The key to "minor damage and minor repairs in time" is the timely maintenance rate and the qualified rate of quality. Therefore, the most basic assessment index of maintenance management is "two rates". There are many factors that affect the "two rates" in practice, such as: lack of technicians in related positions; Service providers are irresponsible and perfunctory; Relevant personnel take leave due to sick leave, personal leave, reading and meeting; During the rainstorm season, the leakage of houses increased sharply and there was a shortage of manpower; The overall cooperation of related types of work is poor; The operator's skill is not too hard; Lack of maintenance technology generalists (generalists), etc. Therefore, we should always analyze the related factors that affect the "two rates" and summarize their laws. We should not only take general measures, but also take targeted measures, advocate seeking truth and being pragmatic, "keep promise" and implement the assessment.

Among the factors that affect the "two rates", the key is the "management" and "comprehensive quality" of operators. At present, property maintenance workers are mostly migrant workers, who generally lack training in maintenance skills and service concepts and are highly mobile. Therefore, to improve the internal comprehensive quality of the maintenance team, it is necessary to stabilize the team, explore the connotative development path, formulate training plans, conduct technical competitions, and reward the dedication and love of the post, rather than "dismissal" at will.

Finally, the family satisfaction rate should be evaluated. Residents' satisfaction rate includes "hard" and "soft" aspects, which is not only residents' overall evaluation of project quality (whether it is smooth, firm, safe, smooth and available), but also residents' psychological feelings about maintenance service attitude (whether it is timely, convenient, sincere and amiable). Timely maintenance rate and qualified rate of quality are of course included in the family satisfaction rate. "Customer is the emperor", and residents' satisfaction should be the ultimate and highest goal pursued by property companies.

2. Improve the main links of daily maintenance and management of residential property.

1) Repair report: fixed reception window, repair report box and special location; Establish a night duty system and implement 365-day all-weather service; Announce the charging standard for minor repairs; Announce the relevant commitments of the property company; No missing items were found in the maintenance application form. After registration, certificates will be issued and numbered centrally.

2) Investigation: The inspector estimates the materials and dispatches workers after investigation. If it can be solved in time within the same day or three days, it can be dispatched directly. In addition, the pre-survey will clarify the damaged parts and scope, repair projects and quantities, man-hour and material quota, safety facilities and tools requirements, and be responsible for making an appointment with residents for repair date, organizing balanced production according to priorities, preventing the backlog of single tasks, which is conducive to the reasonable combination of quota tightness and route distance, and implementing the repair responsibility;

3) Repair: The repairman will come to the house for repair according to the agreed time, wear the badge, identify himself, explain the purpose, carry out civilized construction, and implement the project with repair and transfer. After completion, it should be checked and signed by the repairer;

4) Acceptance: Check whether there is any mistake or omission in filling in the form, whether the maintenance worker has carried out the construction according to the requirements, whether there is any place to be done or expanded, whether the project quality, material consumption and depreciation material recovery meet the requirements, whether residents are satisfied with the maintenance worker's service attitude and service discipline, and whether the number of engineering maintenance times meets the application quota. Unqualified repair items should be supplemented with rework sheets in time. Settle the repair cost according to the repair standard and quantity;

5) Supervision: External measures include supervision telephone, complaint reception, hotline, issuing contact cards, issuing inquiry forms and visiting neighborhood committees. Internal measures include establishing a return visit system and a spot check system, formulating assessment methods and reward and punishment methods, negotiating untimely and unqualified projects, and timely reworking according to the warranty provisions.

3. Collate and revise relevant documents of property maintenance management.

After long-term and extensive practice, the traditional house maintenance management has developed a set of practices, and some aspects have formed relatively stable experience, but at present, it seems that the in-depth study, inheritance and promotion of its essence are not enough. For example, the maintenance management system with the goal of improving the intact rate of houses no longer exists. 1 September 19991The "Complete Management Regulations on the Renovation of Staff Houses in Shanghai" which was tried out in Putuo District has been six years and has not been implemented so far. Therefore, it has become a top priority for the industry to sort out the original documents related to property maintenance management and modify, formulate and improve the existing documents related to property maintenance management.

The work summary of the property maintenance worker is very short (Chapter 4). Looking back on 20xx, my work has undergone many changes. At the end of the year, everyone should sort out the past and plan the future. At this moment, I will summarize my work for one year as follows:

I. Property Services

Property work mainly includes daily maintenance, complaint handling, charging, infrastructure equipment maintenance, environmental sanitation, greening maintenance, order maintenance, study and training, and inspection by higher authorities. During these four months' work, I learned a lot from my colleagues and teachers. Clearly understand the theme, grasp the time, put the customer first, and be careful and thoughtful. These are the work styles and attitudes that we should always adhere to. Details determine success or failure, and nothing can really win the praise of customers.

1. Really pay attention to every customer's needs and demands, and strive to achieve the purpose of local solution. Even if it fails, it is necessary to explain the reasons and reasons to gain the understanding of customers;

2. Strengthen work exercise and be familiar with service processes and details. Learn by heart, pay attention to working methods, be flexible, do not shirk and perfunctory, exchange sincere heart for understanding, and enrich your work goals and tasks with satisfactory service.

Second, the office work

Office work is a brand-new field for me, with many trivial matters and tight time, such as document processing, document management, document circulation and so on. While doing a good job in customer service, we should also pay attention to the time arrangement of various tasks to improve work efficiency and save working time. Therefore, in the future, I will strengthen my sense of self-work, pay attention to speeding up the pace of work, make preparations and arrangements in advance, improve work efficiency, and strive to be comprehensive, accurate and moderate, and avoid omissions and mistakes.

Third, there are shortcomings.

With the professional attitude of "working for yourself", I love my work and work creatively. During this period of work, I also have a deep understanding of myself. I still have many shortcomings, and it is the first time I have contacted various services, so my work efficiency needs to be improved; Some work is not done carefully enough, and work coordination is not in place; Need to strengthen the provision of data to leaders; At the same time, strengthen communication and understanding with department leaders and employees. I will try my best!

Fourth, the direction and plan of efforts.

First, strengthen study and broaden knowledge. Study hard the professional knowledge of property and real estate and the common sense of relevant laws and regulations.

Second, based on the principle of seeking truth from facts, release the upper situation and report the lower situation; Really be an assistant to the property department in Dongying District;

Third, pay attention to the coordination and communication of all departments of the company, and effectively form an atmosphere of unity and cooperation;

Fourth, improve work efficiency, give full play to your work enthusiasm and do things in a down-to-earth manner.

Do good deeds.

"If you don't accumulate steps, there will be no miles; If you don't accumulate small streams, you can't become rivers and seas. " 20xx has gained experience and shortcomings, experienced difficulties and confusion, and felt enlightenment; 20xx, I will, as always, go all out to meet new challenges with a sincere heart and my own efforts!

Summary of the work of property maintenance workers (Article 5) My name is xx, and I am an ordinary electrician in the property management office of xx.

In 20** years, with the care and support of the management office, all tasks have been successfully completed. The complete success of the work is first attributed to leaders at all levels and colleagues around them. I just did what I had to do and did my duty. Looking back on my work in the past year, I have mainly done the following work:

First, the assigned task indicators have been successfully completed.

By the end of xx, our project has always done every job well, maintained a long-term safety record, and achieved good results in quality service and honest service.

Second, the security situation has remained relatively stable.

Over the past year, according to the requirements of clear responsibility, strict discipline, strong supervision and clear rewards and punishments put forward at the beginning of the year, we put safety inspection at the top of all work, strengthened the implementation of safety work, established all-round and whole-process safety production, actively participated in various safety activities organized by the company, paid attention to safety investigation and research, learned the truth at the construction site, solved practical problems, and paid attention to safety management at work. Due to effective cooperation, the safety of the whole process is ensured, accidents are prevented, equipment maintenance and fault handling are in place, and the distribution accident rate is reduced. The intact rate of distribution equipment is 65,438+0,000%. Focus on the actual work, check the hidden dangers, check the signs of accidents, check the unsafe factors, and completely eliminate the safety dead angle.

Three, earnestly implement the service commitment and standardized management

Over the past year, we have taken the company's rules and regulations as the criterion and quality service as the purpose, earnestly served the owners and improved the service quality. If the owner has any situation, he will immediately respond positively, standardize the working procedures, implement the promised service to the owner, and insist that the telephone is open 24 hours a day and on call. Put heart-to-heart project into practice. As long as you receive a call for repair, you will go to your home for repair immediately, and the general fault will be repaired immediately. It is not too late to explain the situation of special accidents. For inconvenient users, take the initiative to help, run three or four times a day, and do their best to reduce the owner's power outage with honest service, which is well received by the owner. Be more active in practical work.

Copying, checking and poor reading are the focus of our work, which is directly related to our economic benefits. In our work, we seek truth from facts, read the meter on time every month, and do not estimate or omit copying. After copying, we will review and correct mistakes in time.

Although I have made some achievements in my work in the past 20 years, I should also face up to the existing problems and shortcomings. In the new year, in order to achieve higher goals, we should improve the industry style and work style and further strengthen work discipline. The awareness of quality service and honest service needs to be further strengthened.

Summary of the work of property maintenance workers (Chapter VI) 20xx is a year for our property management company to grow and develop, and it is also a year for us to meet challenges, spur ourselves and explore new topics. In 20xx, the company's functional departments and management offices mainly completed the following work:

First, strengthen the internal management mechanism based on iso900 1:XX quality management system.

The company always regards improving the level of property services, expanding the scope of services, gradually moving from internal services to external services, and striving for benefits from the market as the only way for sustainable development in the future. To achieve this goal, based on ISO 900 1: XX quality management system, it is fundamental to do a good job in basic management.

The comprehensive management department has completed the comprehensive revision of ISO 900 1: XX quality management system documents and put them into practice. Strengthen the job responsibility assessment, and take the responsibility of the management office manager as one of the job assessment objectives. Constantly innovate the supervision mode of management department, establish database and improve the management of residential facilities and equipment. Conduct safety management education, safety assessment and technical guidance to all management offices, so as to institutionalize, standardize and standardize community supervision.

With the continuous expansion of the company's business and the further expansion of the company's scale, the financial workload has doubled. All the staff of the Finance Department play a team spirit, work hard, do their duty in financial accounting and asset management, and provide relevant financial information and management work for the shopping mall headquarters and the company, which embodies a high quality. * * This year, the Company has undergone two inspections by the tax and social security departments. During the inspection, the staff of the Financial Planning Department cooperated closely, actively coordinated and argued, so that the relevant departments recognized our handling process, and there was no administrative punishment or overdue payment.

L the administrative office has done a lot of work in assisting the manager's office to strengthen internal management, and cooperating with the party, government, industry and league organizations to carry out political and ideological education, study and training, workers' congresses, and internal and external publicity. At the same time, assist all functional departments and management offices to do related work.

Cooperate with the human resources department to make a systematic training plan and strengthen the training of employees. Carry out research activities with the theme of "details make brands", with the main purpose of strengthening brand building, and earnestly strive to improve the company's service awareness and quality.

The marketing department has made gratifying achievements in market expansion. The company's market expansion achieved a breakthrough success in Nanhui area, and successfully won the bid for the property management right of "Xiukang New Town: Gauss Demonstration Residential Area" project organized by Shanghai Housing and Construction Bureau, and the property management right of nearly 660,000 square meters located in the second, third, fourth and fifth blocks of Kangqiao large-scale residential areas (Yulong Jiayuan, Dacheng Jiayuan, Kangqiao Baodi and Kang Ting on the sea), and the property management right of Oriental Era project located in Linsan plate.

In order to meet the needs of the company's business development and overcome various unfavorable factors such as small number of employees, complex nature of employment and frequent turnover of personnel, the human resources department diligently completed the work of the department to ensure the smooth completion of various tasks of the company. In 20xx years, the Human Resources Department has done a lot of work in on-the-job training, adjusting the minimum wage, improving the employment system, establishing an information base for foreigners, reducing employment costs, and opening up channels for foreigners.

Second, the company is United and pragmatic, and its service awareness has improved significantly.

Only by continuously improving the service quality can the property company meet the needs of merchants and owners to the maximum extent, steadily increase property income and establish a good corporate image.

All the staff of the shopping mall management office United as one and worked hard, and completed many large-scale tasks assigned by the superior company, which ensured the normal work of all buildings and increased the trust of the owners in our work. In the process of creating "excellent building of city property management", the management office is United as one. Under the care and guidance of the manager's office, through unremitting efforts, we have exerted the spirit of not being afraid of hardship and fatigue and won the title of "Excellent Building of City Property Management".

Through hard work and work, all employees of the apartment branch have improved their service awareness and work skills to a certain extent, and their economic benefits have also increased accordingly. In the regional scope, it has achieved the best use of people, the best use of things, open source and reduce expenditure.

Since the Customs Complex Building Management Office entered the Customs Complex Building of Yangshan Deepwater Port in June+10 last year, it has strengthened internal management, started with the construction of basic systems, personnel and services, and carried out standardized, institutionalized and standardized management of the houses under its jurisdiction in strict accordance with the requirements of the company and the owners.