Traditional Culture Encyclopedia - Hotel accommodation - Four Standardized Hotel-to-Customer Services
Four Standardized Hotel-to-Customer Services
Four standards of hotel guest service
1. Smile when you meet the guests, and then greet them politely.
2. Speak to the guests in a friendly, warm and polite tone.
3, quickly answer the guest's question, and take the initiative to find out the answer for the guest.
4. Anticipate the needs of guests and help solve problems.
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