What does each letter stand for in the hotel learning mode?

Each letter in the hotel learning mode represents a step, as shown below:

1.l stands for listening (**Listen**): In the hotel industry, it is very important to listen to customers' needs and feedback. Employees need to cultivate good communication skills, listen carefully to customers' voices and respond to customers' needs in time. Through active interaction with customers, employees can better understand the needs of customers and provide corresponding solutions.

3.A stands for approval (* * agree * *): In the hotel learning mode, A stands for approval of the views and needs of customers. This means that employees need to respect customers' opinions, understand their needs and provide support and help if possible.

4.r stands for suggestion (* * recommendation * *): Based on the specific needs of customers, hotel staff can provide constructive suggestions and solutions for customers. This requires employees to have rich industry knowledge and experience in order to provide valuable advice to customers.

5.N stands for negotiation (**Negotiate**): In the hotel learning mode, N stands for negotiation with customers. This means that employees need to actively communicate with customers, understand their needs and desires, and seek to reach a mutually acceptable solution.