What does fom mean?

What does fom mean: front office manager

1. The main responsibilities of the front office manager

1. Responsible to the hotel general manager or housekeeping director, Implement the instructions issued, provide relevant information, and assist leaders in decision-making.

2. According to the hotel's annual plan, formulate various business indicators, plans and budgets for the front office department, and ensure the completion of various planned tasks.

3. Review relevant reports every day, grasp the reservation and sales status of guest rooms, and directly participate in reservation management and customer source forecasting to achieve the best state of guest room sales.

4. Regularly inspect the main desk and various service positions to ensure efficient operation of each lobby, standardized services, and maintenance of good hygiene and order in the lobby.

5. Supervise the work of subordinate employees and be responsible for the selection, training, evaluation, transfer and promotion of front office employees.

6. Coordinate and liaise with other departments, conduct good communication, and ensure the smooth progress of all front office work.

7. Keep track of the number and types of guests arriving and departing every day, and be responsible for welcoming important guests and arranging their accommodation. Personally direct large-scale events and personally receive important teams and guests.

8. Review the complaint records and work suggestions of the Assistant Lobby Manager, and personally handle important guest complaints and difficult issues.

9. Cooperate with the hotel sales department, maintain regular contact with customer source units, manage front office operations, staff recruitment, motivate and supervise staff training, control service quality, and ensure customer satisfaction.

10. Responsible for the reception and management of the hotel's front office department, and be familiar with the functions of the front office service facilities and systems.

2. Job requirements

1. The natural conditions are that men are 24-45 years old and women are 24-45 years old; height: men are above 1.75 meters and women are above 1.62 meters.

2. Education level: Bachelor degree or above, hotel management related major.

3. Work experience: having worked as a front office manager in a hotel with the same star rating, and being familiar with front office operations and management procedures.

4. Language ability is fluent in Mandarin and strong oral expression in English.