What are the hotel’s special room types?

Generally speaking, it is divided into two categories: business and administration.

1. Business: including business deluxe rooms (standard rooms in general hotels), business deluxe king beds, and business deluxe suites; further subdivided into corner rooms with balconies or extra-large areas.

2. Administrative: It also includes business deluxe rooms (standard rooms in general hotels), business deluxe king beds, and business deluxe suites. Some high-end hotels also have presidential suites. However, there is an additional charge for executive rooms. Generally, all executive rooms will be on the same floor and have better services. For example: personal butler service, unique free pastries, dedicated restaurants, additional laundry services, etc. ?

Extended information:

Five-star refers to a hotel whose comprehensive level reaches five stars. The classification of hotel stars is based on the hotel's architecture, facilities and equipment, functions, management, and service levels. The specific assessment methods are implemented in accordance with the facilities and equipment assessment standards, facility and equipment maintenance assessment standards, cleanliness assessment standards, and guest opinion assessment standards issued by the National Tourism Administration.

Five-star hotels must provide more than 12 service process management systems, more than 10 supporting process systems and more than 8 overall functional management systems. Requirements:

1. Have Employee Handbook.

2. There are hotel organization charts and department organization charts.

3. Management system: mainly for management such as hierarchical management system, quality control system, marketing system, material procurement system, etc. A complete hotel management system includes system name, system purpose, management responsibilities, project operation procedures (specifically including execution level, management objects, methods and frequency, management work content), management division of labor, management procedures and assessment indicators, etc.

4. Departmental operation specifications: including management personnel job descriptions, management personnel work relationship tables, management personnel work item verification forms, special quality management documents, work sheets and quality management records, etc. .

5. Job description for service and professional technical personnel: Provide a written description of the job requirements, job conditions, shifts, instructions and coordination channels, main job responsibilities, etc. for service and professional technical personnel.

6. Service items, procedures and standard instructions: In view of the requirements of service and professional technical personnel job descriptions, the goals to be completed for each service project, the procedures required to complete the goals, and the Quality standards for each procedure are described.

7. Work technical standard instructions: There must be corresponding technical work for specific positions required by national and local competent authorities and mandatory standards, such as boilers, strong and weak electricity, fire protection, food processing and production, etc. A written description of the work technical standards that employees in corresponding positions must know.

8. Other certificates or documents that can prove the hotel’s quality management level.

Reference: Baidu Encyclopedia-Five-star Hotel