Smelly socks were drunk in the kettle of a five-star hotel, and the hotel responded to the rounds and found no omissions. Who do you think is wrong?

I think as a five-star hotel, such an omission should not happen. If a five-star hotel can't even do this service attitude, it's no use without a gorgeous appearance.

In this case, I think the most likely situation is that the person in the ward round did not do a good job of inspection. If they check carefully, I don't believe there will be such a mistake. They can't argue afterwards that they didn't find anything missing during the rounds. Is it because the guests put socks in the kettle that they wronged the people in the hotel?

This reason simply doesn't make sense. As a five-star hotel, instead of actively correcting mistakes, it excused itself. I think their sophistry now is just to prevent their reputation from being damaged. After all, when his guests knew this situation and reported it to the hotel, the hotel immediately offered a refund, which obviously showed that the hotel didn't want to make a mountain out of a molehill.

But the guests just want to apologize to the hotel, and there is no problem with money. However, the hotel is unwilling to apologize. In the end, instead of paying back the money, it bit back and said it was not an oversight during the rounds.

Besides, I think this guest is really careless. When boiling water, at least check whether there is anything in the kettle, whether there is water left or something unclean. This is also the basic common sense of staying in a hotel.

However, the hotel's final rebuttal was really unreasonable. Although there is not enough evidence to prove that it is the negligence of their rounds, everyone with eyes should know that this can't be a prank of the guests. Like this guest, he is not here to seek justice for money.