Suggestions for service etiquette courses

① Opinions and Suggestions on Etiquette Training

Smiling is not only a kind of appearance and a professional need, but also an external manifestation of employees’ service psychology towards customers. The most intuitive first impression of service image is a smile written on the face and kept in the hearts of the guests. It is a kind of service quality.

Requirements: The smile should be friendly and natural, not artificial, with a smile at the corners of the mouth, lips that seem to be closed but not closed, and no more than half of the teeth exposed. You must smile within 3 seconds when you meet a guest, and you should smile when you meet the guest's eyes. Also smile when answering guest questions.

Address etiquette

It is generally customary to address men as "Mr." and women as "Ms."; older women can be called "Mrs.";

< p> Greeting Etiquette

Nodding Etiquette

It is mainly used between friends who have met several times on the same occasion or have only met once. When you meet a guest on the road, you can generally stop and give way, nod and smile. This will make the guest feel that you have a good service attitude and are respected.

Gazing Ceremony

Gaze at the other person naturally and move as they walk. Not used alone, but used together with etiquette such as introductions, shaking hands, nodding, and raising hands. Gazing between the eyes and nose of the other person indicates a good social atmosphere; staring at the other person's forehead to between the eyes creates a serious social atmosphere; Put your eyes across each other's eyes and the area below the chin to create an intimate atmosphere.

Bowing

Stand at attention, look at the recipient with a smile, then tilt the upper part of the body forward, and let your eyes droop naturally as you bow. There are three types of bowing: 90 degrees, 45 degrees, and 15 degrees. The larger the angle, the more humble it is, the lower the position, the younger the age, the longer the bowing time, the more times the bowing, and the greater the amplitude. In hotel services, 15 degrees and 45 degrees are common etiquette. When the male waiter bows, he puts his hands slightly in front of the trouser line; the female waiter gently puts her hands together in front of her body, smiles, does not move too fast, and says something naturally such as "Welcome" and "Goodbye" "wait.

Handshake Ceremony

The standard way of shaking hands is: when shaking hands, the two people are about one step apart, leaning forward slightly, extending the right hand, with the four fingers aligned, the thumbs open, and the The person's palm is held vertically to the ground, and the finger part is held with light force. It is appropriate to slightly swing up and down for two or three seconds. When shaking hands, look at the other person, smile and greet, do not look at other people, and generally add appropriate greetings: "See you." How happy you are!" "Hello!" "Goodbye" etc. Generally speaking, the basic rules for shaking hands are: superiors come first, elders come first, ladies come first; subordinates, juniors, men, and guests should greet each other first, and then extend their hands to shake hands when they see the other party. Don't reach out first in front of someone.

② Gains and feelings from studying tourism service etiquette. How will it help you? Do you think etiquette is missing in life?

Through the study and practice of tourism service etiquette, let I understand the importance of your life to people. In your life, you cannot feel that you are irresponsible to yourself and disrespectful of your relatives, friends and guests.

③ Proposal for Etiquette Class

Property Staff Etiquette Training·Course Proposal

Training Outline:

Course Module 1 Etiquette The concept and essence of etiquette

1. The concept of etiquette

2. The essence of etiquette and the principles of compliance

Course module 2 Personal image creation of property practitioners

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l Modification of appearance

a. Modification of hairstyle

b. Makeup techniques

l The external manifestation of appearance---clothing Etiquette

a. Selection of accessories and wearing etiquette

b. Elements of building a successful professional image

c. Self-diagnosis of professional clothing color

< p> d. Professional clothing styles and dress etiquette

e. Selection and wearing of work clothes

l Beautification of deportment

a. Introduction to body language< /p>

b. Several common gestures and their different meanings

c. Basic standing posture training and changes in standing postures

d. Basic sitting posture training and changes in sitting postures

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e. Essentials of walking posture

f. Gaze regulation and gaze control

g. The importance of smiling

Course Module 3 Property Personnel Reception etiquette

l Meeting etiquette for daily work and communication

a. Greeting and shaking hands

b. Address etiquette

c. Business card Delivery etiquette

d. Etiquette, politeness and taboos that should be paid attention to in public occasions

l Introduction etiquette

a. Self-introduction

b. Introduction to others

c. Group introduction

l Daily reception activities

l Reception of important guests from afar

< p> l Greeting and farewell etiquette, courtesy and taboos

l Tea delivery, seated conversation etiquette

l Etiquette for riding in the same elevator and bus

Course Module 4 High-quality customer service and communication skills

l Self-awareness of customer (owner) service personnel

l Quality requirements of customer (owner) service personnel

l Satisfaction Skills in meeting customer needs

l Correct service awareness: Be self-aware and considerate

Be meticulous and take the trouble

l Communication skills

l The art of speaking

l Expression skills in service language

l Listening skills in customer (owner) service

l Effective handling of customer complaints Methods

Course Module Five Telephone Etiquette

l Understand customer needs

l Master the "5W1H" principle

l Accurately record information

l Etiquette, politeness and taboos for answering the phone

l Etiquette, politeness and taboos for making phone calls

l The skills for dealing with complaints on the phone may be a bit long. Let's change it

④ Suggestions on how to learn the "Modern Etiquette" course well

Write the speech for the grade-level parent-teacher conference 2011.3.7 Hello, parents and classmates! Science is a comprehensive course composed of the previous sub-subject courses such as biology, geography, physics, chemistry, astronomy, etc. After entering from elementary school to junior high school, the curriculum system has changed, and it is difficult to grasp the depth of knowledge content. Students learn this subject There are also many doubts about the new course.

⑤ How to Master Service and Reception Etiquette Course Summary

Etiquette is the minimum moral code that human beings require to abide by in order to maintain normal life in society. They are gradually formed through long-term living together and mutual interactions, and are fixed in the form of customs, habits and traditions.

For a person, etiquette is an external manifestation of a person's ideological and moral level, cultural accomplishment, and communicative ability. For a society, etiquette is a reflection of a country's social civilization, moral customs, and living habits. Paying attention to and carrying out etiquette education has become an important part of moral practice.

The content of etiquette education covers all aspects of social life. From the content point of view, it includes appearance, manners, expressions, clothing, conversation, and dealing with others; from the object point of view, it includes personal etiquette, public place etiquette, hospitality and guest etiquette, table manners, gift etiquette, civilized interactions, etc. The behavioral norms in the process of interpersonal communication are called etiquette, and the expression of etiquette in speech and actions is called politeness. To strengthen moral practice, attention should be paid to etiquette, so that people can conduct interpersonal interactions based on the principles of "respect, self-discipline, moderation, and sincerity" and say goodbye to uncivilized words and deeds.

Etiquette, etiquette, and politeness are rich in content, but they have their own regularity. Its basic etiquette principles are: first, the principle of respecting others; second, the principle of self-discipline, which means to be self-restrained in the process of communication. , cautious, proactive, voluntary, polite to others, consistent with appearance, self-control, self-reflection, self-requirement, self-examination, self-discipline, not arrogant, duplicitous; the third is the principle of moderation, appropriateness and propriety; the fourth is the principle of sincerity , be sincere, treat others with sincerity, and do not make plays when the occasion arises, and do not match your words with your deeds. According to reports, at job fairs, college students who are elegant in speech, well-dressed, dignified in appearance, generous in demeanor and have good etiquette are more favored by employers. In other words, under the tide of market economy, society has put forward higher standards and more specific requirements for the personal quality of college students. In the context of increasingly fierce competition for employment, it is necessary to popularize and standardize etiquette among college students.

Popularizing etiquette among college students will help improve the overall quality of college students. In the development process of popularization of higher education in our country, an extremely important task is to continuously improve the overall quality of college students. Popularizing etiquette among college students will directly help improve the civilized quality of college students. Specifically, strengthening etiquette training will help improve college students' self-cultivation. Popularizing college students' etiquette will encourage college students to pay attention to every little thing, start by checking their own behavior, and gradually improve their self-cultivation; it will help maintain the image of colleges and universities. In society, the personal image of college students is often equated with the image of the university, so the maintenance of the personal image by college students will directly contribute to the maintenance of the image of the university, and even the maintenance of the image of higher education as a whole; it helps to enhance interpersonal communication . If college students want to make a difference in their future work, they must pay attention to interpersonal communication.

While popularizing college students’ etiquette, standardizing college students’ etiquette is a top priority for the construction of college students’ spiritual outlook. Since the "Implementation Outline for the Construction of Citizen Morality" promulgated by the Central Committee of the Communist Party of China listed "Mingli" as a basic moral code, governments at all levels, colleges and universities, and college students have begun to pay more and more attention to etiquette training. An important task at present is to directly link the emphasis on etiquette in all aspects with the ideological and moral construction of college students, and to standardize the etiquette of college students as an important measure for the ideological and moral construction of college students. First of all, college students’ etiquette itself requires standardization. As the saying goes, "No rules, no rules." One of the characteristics of etiquette itself is standardization. If the etiquette of college students is not standardized, but is allowed to be their own way in the specific use of etiquette, and each has its own way, then college students will not be like college students, but will be confused with ordinary young people in society.

Secondly, the spiritual construction of college students requires the standardization of etiquette among college students. The "Implementation Outline of Citizen Moral Construction" points out: "Carrying out necessary etiquette, etiquette, and polite activities plays an important role in regulating people's words and deeds." There is no doubt that the regulation of college students' etiquette will directly contribute to our country The construction of college students’ spiritual outlook.

Thirdly, standardized etiquette for college students is an integral part of the code of conduct for college students. The "Code of Conduct for College Students" promulgated by the former National Education Commission requires college students to "pay attention to personal moral cultivation. Dress neatly and pay attention to hygiene; be honest and trustworthy, modest and prudent, speak kindly, treat others politely, interact with men and women, behave appropriately; respect "Teachers, respect others; respect the elderly, care for the young, and be willing to help others." In fact, they involve legal norms, moral norms, etiquette norms and other major aspects. What cannot be ignored is that etiquette norms are an important part of college students' behavioral norms.

To standardize the etiquette of college students, we must not only adapt it to the actual needs of college students, but also adhere to a scientific attitude. It should be goal-oriented, step-by-step, practical and feasible, and be vigorously promoted. When appropriate, it is recommended that the education authorities formulate a special "Etiquette Code for College Students" and formally issue it in colleges and universities across the country.

Paying attention to etiquette and following etiquette norms can effectively demonstrate a person's upbringing, grace and charm, and better reflect a person's level of cognition and respect for others and society, thereby improving personal knowledge. , self-cultivation and value are recognized and respected by society. Moderate and appropriate etiquette can not only give the public the trust and desire to be approachable, cooperative and communicative, but also make the cooperation process with the public full of harmony and success.

Any social organization, as small as a store or as large as a country, wants to make friends and gather information, enhance the understanding, trust, cooperation and support of the relevant public, and shape itself. To maintain a good image and fully realize your goals, etiquette is also inseparable.

Etiquette can not only beautify life, but also cultivate people's social nature. It is also a need for social life and communication. Montesquieu once said: "We are polite because of our self-esteem." "Politeness makes polite people happy, and also makes those who are politely entertained happy." There are many quarrels, frictions, contradictions, and fights in life. It's caused by not paying attention to the details. Elegance and generosity can deepen people's friendship and increase their goodwill. Paying attention to speech etiquette can lead to a harmonious and friendly interpersonal environment. Paying attention to behavioral etiquette can lead to a quiet and clean living environment, which can promote the harmony of interpersonal relationships and can also beautify life and society. Therefore, the cultivation of etiquette habits is An important part of the construction of spiritual civilization.

A student who is ill-informed and ill-mannered, and whose intellectual and moral standards are seriously inconsistent, is unlikely to become an outstanding talent. An outstanding talent should not only have a high level of professional knowledge, but also have good moral character and etiquette. Etiquette is a manifestation of good moral character and one of the important ways to develop good moral qualities. Good moral qualities need to be reflected in a polite way. Although etiquette research and education have developed in China, especially the combination of profession and etiquette has become a general trend. However, etiquette education has not attracted enough attention from colleges and universities, and most colleges and universities have not yet opened etiquette courses.

College students are a group with a higher level of knowledge and should have higher requirements in terms of moral standards and etiquette cultivation. The pursuit of individuality is a characteristic of contemporary young people. In the process of pursuing outstanding individuality, many uncivilized, impolite, and even ugly, outdated, and vulgar things are regarded as "trendy" and "chic". Around us, they can often be seen Seeing people who are disheveled, misbehaving, swearing, spitting... The existence of such bad behaviors has seriously damaged the image of college students and become an obstacle to their healthy growth. Therefore, etiquette education and teaching should be carried out, and standard etiquette training should be carried out. Through the "standard" of etiquette, the speech and behavior of college students should be standardized and vulgarity should be corrected. , ugly behavior, has become a required course for cultivating college students' good image, elegant temperament and demeanor, and must arouse the widespread attention and attention of educators and college students in colleges and universities.

Under the tide of market economy, society has put forward higher standards and more specific requirements for the personal quality of college students. In the context of increasingly fierce competition for employment, it is necessary to popularize and standardize etiquette among college students.

The word "Li" in etiquette refers to respect, that is, you must respect yourself as well as others in interpersonal interactions. The ancients said that "people with etiquette respect others", which is actually a basic requirement for dealing with others. We usually say, "It's not strange to be polite to many people." If you value others, others may value you. As the name suggests, the word "yi" in etiquette refers to rituals, that is, a form of respect for oneself and respect for others.

In short, etiquette is a form of respecting oneself and respecting others. Furthermore, etiquette is actually the art of communication and the way to treat others. Communication etiquette reflects personal professionalism. For modern professionals, having rich knowledge of etiquette and being able to apply different communication skills according to different occasions will often make their careers successful. It is also of great significance to college students.

However, it is not easy to be etiquette and behave appropriately in social situations.

Etiquette is a code of conduct determined by society that everyone must abide by. It puts forward normative requirements for individuals in terms of self-discipline, treatment of others, handling things, and behavior, conversation, dress, appearance, etc. in social interactions. It helps people cultivate their moral character. Restrain oneself, respect others, understand and help each other, consciously understand and deal with the relationship between the individual and others, and the individual and society, and maintain the normal life of society, thereby embodying good social ethics, professional ethics and family virtues. Therefore, we must insist on etiquette education for college students, and constantly strengthen the cultivation and training of etiquette habits in their words and deeds, so that they can develop good etiquette habits, know how to respect others, know how to be courteous and courteous, and know how to make interpersonal relationships harmonious and harmonious. Over time, you can develop your own good moral qualities.

1. Strengthen the penetration of etiquette education. The formation of college students’ ideological moral character and behavioral habits is affected by many aspects. People’s etiquette literacy is not innate, and it cannot be achieved simply by learning it once or twice. formed. Therefore, schools, society, and families should play an important role in etiquette education and strengthen the penetration of etiquette norms into students' daily lives.

First of all, etiquette education must be integrated with the school’s management system. Guide students to enhance their awareness of etiquette, etiquette, and politeness, and continuously improve their moral cultivation. Developing good etiquette habits requires not only daily study and routine training in life, but also the school's rules and regulations. For example, Yan Xiu, the founder of Nankai University, attached great importance to etiquette education and institutionalized it. He formulated the "Motto of Rong Zhi" requiring students to "keep their faces clean, their hair straight, their education neat, their knots knotted, and their heads upright." , shoulders should be flat, chest should be broad, back should be straight, appearance should not be impetuous, violent, or dangerous, color should be harmonious, quiet, and peaceful." Consciously guide students to strengthen their etiquette cultivation and form a good campus culture Atmosphere. In order to achieve effective etiquette education for college students, detailed and specific etiquette routines must be formulated and implemented into the specific rules and regulations of the school.

Secondly, it must be combined with classroom teaching. The classroom is the best time and space for etiquette education. A large number of activities of college students are carried out in the classroom, and their language, treatment of others, posture, appearance, etc. can all be displayed in the classroom. Therefore, teachers should fully explore the factors of etiquette education when teaching knowledge. They should pay attention to the standardization and accuracy of etiquette requirements during classroom management and entering and exiting classes, so that they should educate people in mind, observe etiquette without forgetting, and make timely corrections during lectures. At the same time, etiquette education should be integrated into class work, team activities and other activities to form an all-round education situation.

Again, we must pay attention to the role of role models. Confucius said: "If a person is upright, he will not do what he is told; if he is not upright, he will not follow orders." Teachers are educators and the objects for students to learn and imitate. Students have a strong imitation and "teacher-oriented nature". The closest role model students have is their teachers. The teacher's example is undoubtedly a kind of silent education in etiquette activities. Teachers and students get along day and night in and out of class. The teacher's every smile, every move, every word and every deed has a direct impact on the students. Teachers should be the incarnation of etiquette. It is through the role of teachers that schools can make etiquette omnipresent, thus ultimately completing social education. Therefore, teachers should first learn and apply etiquette, and set an example at all times, so that they can be polite, speak civilized language, be solemn and generous, and be amiable, so that students can receive subtle education in the interactions between teachers and students.

Finally, establish family and social integration education. The formation of college students' ideological, moral and behavioral habits is often influenced by many aspects. Family is the source of talent growth, and parents are their children's first teachers. The "Implementation Outline of Citizen Morality Construction" believes that: "Family is the earliest place where people receive moral education. Noble moral character must be cultivated from an early age, starting from childhood... In family life, through the good words and deeds of each member, mutual influence can be achieved , improve together and form a good family tradition. "Therefore, etiquette education must be extended to the family. Schools must actively publicize the purposes and requirements of etiquette education to parents, and set up parent schools to let parents know in a timely manner the various aspects of the school. The etiquette behavior training requirements for students at this stage are required, and parents are required to actively cooperate with the school, restrain themselves with etiquette norms, and set an example for their children; Mozi said: "If you are dyed green, you will be green, and if you are dyed yellow, you will be yellow." At the same time, society is affecting students An important environment for growth, only by creating a civilized and courteous social atmosphere can college students be able to "get upright in the midst of chaos without support."

Therefore, it is necessary to strengthen the connection between the school and the community. Inform community residents of students' etiquette requirements, let them supervise students' etiquette behaviors together, and ask them to also pay attention to etiquette, so that college students can be subtly influenced by a harmonious etiquette environment. Become a polite person and create a civilized and polite social environment. 2. Reflecting the contemporary nature of etiquette education Etiquette is an important symbol of human civilization and social progress. It is not only an important content of human interaction activities, but also an external expression of social ethics and culture. As time changes and things change, the content and form of etiquette education are also constantly changing. The scientific system of modern etiquette is based on ancient etiquette, discarding its dross and inheriting its essence. It learns etiquette from all over the world and adopts it. People's strengths make up for their own shortcomings, and they gradually develop and improve. Therefore, modern etiquette has given the content and requirements of the new era a certain degree of inheritance and contemporary nature to adapt to the needs of social development. For example, as the pace of development of modern society accelerates, cherishing space and paying attention to efficiency have become the values ??and codes of conduct that the new generation must have. In social interactions, people are required to be gregarious and trustworthy. Therefore, whether in school, family, or society, modern etiquette codes of conduct require college students to "respect the personality of others, not be rude, not break appointments, and not miss time" and treat guests and foreign guests with courtesy. Whether you are entertaining guests or visiting friends, you must follow etiquette standards of behavior. For example, when visiting friends, you must make an appointment in advance, choose the appropriate time, pay attention to your appearance and mood, behave elegantly, have a kind attitude, and have a gentle tone, etc.; when leaving, you must Timely farewells and thanks, etc.; when answering the phone, you must have a calm attitude, clear pronunciation, and moderate volume; your appearance, appearance, and demeanor must be "neat and tidy, well-dressed, sit upright, walk steadily, and speak in a civilized manner." Adapt to the needs of modern society and reflect the characteristics of the civilized era.

3. Paying attention to the practicality of etiquette education. Paying attention to practice and the unity of knowledge and action are the fine traditions of moral education in ancient my country. Wang Yangming, a Confucian master of the Ming Dynasty, put forward the theory of "unity of knowledge and action", believing that knowledge is the beginning of action, action is the completion of knowledge, and knowledge and action cannot be separated. For etiquette education for students, we must first explain to them what the requirements of etiquette are, why they are required and how to do them. The purpose of knowledge is to act, and the whole significance of etiquette education lies in its practicality. Students' ideological moral character and etiquette habits are gradually formed in practice and are manifested in practice. Practice is the starting point of education and the basis of education. destination. Therefore, schools should use their own advantages to allow students to experience and practice etiquette norms in campus cultural activities, and personally experience the sense of success and joy brought by the use of etiquette knowledge and skills. Carry out a variety of cultural activities and organize dance, chorus, etiquette, fitness, speech, and other activities according to students' interests, hobbies and specialties, so that students can interact with others as much as possible; at the same time, conditions must be created for students to go out of school, such as participating in Social activities, participating in public welfare activities, organizing social surveys, vacation internships, etc. allow college students to get in touch with society as early as possible and improve their social skills in practice. The more specific the etiquette requirements are, the more conducive it is to the development of college students' etiquette behavior habits. In order for college students to develop etiquette habits, they must be required to do what they should do on any occasion. For example, how to correctly use polite expressions such as "hello, please, thank you, sorry, okay, goodbye" in interpersonal communication; how to correctly use conversation etiquette, telephone etiquette, listening etiquette and social interaction etiquette; how to correctly use "introduction, address, smile" , bow, shake hands, applaud, right hand courtesy" as well as how to be "respectful in every place", how to "step straight", how to "dress neatly" and other etiquette rules, so that students can compare and train them over time. Accomplished by practice. In short, improving the etiquette cultivation of college students requires the attention of schools, the assistance of parents and the efforts of students. Through the training of etiquette education, college students can establish an inner moral belief and behavioral standards, making their personality and personality more perfect. Competition in today's society is becoming more and more intense. When we compete with others, we must have 100% strength. However, as contemporary knowledgeable and ambitious young people, it is not enough to just have knowledge. We must also pay attention to our own moral cultivation, etiquette and norms, Whether it can withstand the test of society and the review of the masses, when we study hard, we must also pay attention to the development trend of this society. China is a country of etiquette. The origin of etiquette can be traced back thousands of years. Etiquette education in today's society is becoming more and more perfect. If you want to have your own place in the fierce social competition, you must improve your moral cultivation and quality. .

Modern social etiquette is a necessary learning content for our college students, and we can improve ourselves through learning. I am very glad that I studied the course "Modern Etiquette" during my student career, which gave me a great advantage in future competitions. Now that I know how I should treat others and how I should deal with emergencies, after studying "Modern Etiquette", I suddenly felt how ignorant I was before and that I might not need such formal etiquette in my small circle of life. Standard, but once you enter the society, everything becomes so important. The ignorance in the past can no longer be an excuse. So when you grow up, you need to enrich yourself so that you can gain a firm foothold. Now I understand better that if you respect others, others will respect you.

⑥ How to teach etiquette courses

(1) The concept of etiquette

Etiquette is the norms and behavioral norms recognized by people in a region when interacting. On larger and more solemn occasions, the etiquette ceremony held to show politeness and respect is the etiquette requirement that should be followed in terms of etiquette specifications and order of etiquette when receiving international exchanges.

(2) Some etiquette terms commonly used in communication

1. First meeting: long time admiration

2. Long time no see: long time no see

3. Asking for age: Gaoshou (for the elderly), Guigeng (for ordinary people)

4. Asking for name: surname, treasure number

5. Praising other people’s ideas: insights

6. Asking for forgiveness: Letter of apology

7. Asking for advice: Enlightenment

8. Asking for instructions: Asking for advice

9. Asking for someone to give way: Borrow the light

10. Ask for help: take the trouble

11. Leave first: excuse me

12. Ask others not to see you off: stay

13. Send guests home: please walk slowly

14. Invite guests: come

15. Express waiting: waiting

4. Politeness , The significance of etiquette:

(1) Paying attention to courtesy and etiquette is the need to build a high degree of socialist spiritual civilization;

(2) Paying attention to courtesy and etiquette is to ensure social stability and unity and promote interpersonal relationships. The need for harmony;

(3) Paying attention to courtesy and etiquette is the behavioral norm that civilized citizens should have;

(4) Paying attention to courtesy and etiquette is one of the basic quality requirements for employees in the entertainment industry.

With these

You should have a good psychological foundation, and you don’t have to worry about anything.

Everything else is incidental, and the above are the key points. After an opening statement, you can get to the main topic. For example, hello everyone, my name is so-and-so, and today I will tell you about etiquette. Like this,,, then go on in the order above, point out a few that you are familiar with, and give a few vivid examples

Finally, give a sentence to highlight the key points. Thank you all. ． ． Finish it and leave!

⑦ Suggestions and ideas on understanding the significance of etiquette courses

Suggestions and ideas on understanding the significance of etiquette courses. Etiquette may seem false and unreal, but it is a very useful thing. For example, people and Etiquette is required in all kinds of interactions between people, so when learning etiquette courses, don’t take it as a course, but treat it as a theory when you interact with others. You will find it very useful in actual interactions. I suggest you take a look at Professor Jin Zhengkun’s etiquette course. His course is humorous, as if you are learning something while listening to cross talk

⑧ Questions about service etiquette courses

Some people like to say Some people like to judge other people's rights and wrongs behind their backs. This is a sign of lack of quality. You can't require everyone to have quality and everyone's behavior to satisfy you. All we can do is try to ignore it.

⑨ Opinions and suggestions on how etiquette classes can help you grow in your studies

In life, teachers and parents are constantly educating us to be polite and pay attention to the way we treat others. Etiquette has already Becoming an indispensable part of us, mastering good knowledge of social etiquette is the necessary stepping stone for us to succeed.

So what is etiquette? Etiquette is a process of self-discipline and respect for others expressed in certain and conventional procedures in interpersonal interactions, involving dressing, interaction, communication, emotional intelligence, etc. From the perspective of personal cultivation, etiquette can be said to be the external manifestation of a person's inner cultivation and quality. From a communication point of view, etiquette can be said to be an art, a communication style or a communication method applicable in interpersonal communication. It is a customary practice in interpersonal communication to show respect and friendliness to others.