What does hotel service include?

First, the hotel's environmental quality: environmental quality is an integral part of the hotel's service quality, which refers to the sensory enjoyment and psychological satisfaction brought by the hotel's service atmosphere.

Second, the quality of hotel facilities: hotel facilities and equipment are the foundation of the existence of the hotel, the support of the hotel to provide services, and reflect the reception capacity of a hotel.

Third, complete facilities: the number of service facilities reflects the perfection and supporting degree of facilities. The number of hotel facilities should not only be determined according to the tourists' situation of the hotel, but also meet the requirements of the hotel star standard.

Fourth, the structure is reasonable: the design and layout of hotel facilities and equipment should be carried out from the perspective of convenience for guests.

V. Comfort and beauty: The comfort and beauty of facilities and equipment depends on the grade and configuration of facilities and equipment on the one hand, and the maintenance of facilities and equipment on the other.

It is necessary to have good standardized services as the premise and foundation. Personalized service must be based on standardized service. If we only stay in standardized services and do not develop personalized services, it will be difficult for hotel management and quality level to reach a new level.

In addition to high professional skills and professional ethics, waiters should also have strong psychological endurance, analytical judgment and emergency handling ability. In particular, "empathy" stands in the position of the guests, understanding, understanding and caring for the guests.

Gradually establish specifications that meet the requirements of personalized service.