How to read 200-word articles for hotel waiters.

A person's growth is bound to go through a gradual process. A thoughtful and enterprising waiter may suddenly become an excellent manager one day. This is because she summed up a lot of work experience in her usual service work and honed her mind, will, thought and a lot of professional knowledge and skills. A narrow-minded, complaining everywhere, always feels inferior to others, will never become an excellent person, and will face the danger of unemployment at any time, because her mentality has determined that she will never make great progress and development, and she has no idea of the development law of things from low to high and from small to large.

As a talented boss, he will decide the position and salary of employees according to their abilities, so many bosses have the same habit: while quitting unqualified employees in their own stores, they go to various stores to dig up outstanding talents for their own use. Therefore, a good waiter should start from his actual ability and level, start from bit by bit, do not complain, and know how to obey, so as to make healthy progress and then naturally become stronger.

Attitude is different from mentality, which is a person's basic knowledge and understanding of the nature of work, while attitude is the concentrated embodiment and concretization of mentality. Attitude is a direct reflection of mentality. The attitude of hotel waiters includes the following aspects:

Attitude towards guests.

In all service industries, the guest is God, and we should try our best to meet all reasonable requirements of the guest, so when the guest needs us, we must provide timely and efficient service. Here's a simple example: a. When you meet a guest in the store at work, you should take the initiative to say hello enthusiastically: "Hello! Goodbye! Please walk slowly! " Polite expressions like that should always be on your lips.

C, meet difficult guests, don't swear, but be clever and witty, and be patient with the guests.

D. Help guests with mobility difficulties or heavy luggage actively and enthusiastically, instead of turning a blind eye.

E, things other than the guest's job requirements, as the case may be, should be reasonably satisfied as far as possible, and unreasonable should be scientifically rejected.

In short, the waiter's warm attitude, thoughtful service and cordial care will not only make the guests leave a good impression on the waiter personally, but also make the guests feel good about the hotel, and we can also feel the value and fun of work in the process of helping others.

Attitude towards leaders

The direct leader of the hotel is the manager, who is the concrete executor of the whole hotel management concept and policy. Her work involves all aspects of hotel operation and bears more responsibilities and burdens, and a very important part of her work is management.

The waiter should treat the manager's management with a peaceful mind. The purpose of management is to let everyone do a good job together. Facts have proved that without discipline and restraint, no collective can have unity and progress.

There are many things in management that cannot be absolutely fair, and the management of managers is based on the fundamental interests of hotels. He can't just consider the personal feelings of an employee, which is doomed to the inevitable problems that may exist in the management of managers. Once such a problem arises, we should face it with a correct attitude, and don't complain or even resent it. It is normal to make mistakes at work. Correct your mistakes when you know them, and don't have any bad feelings in your work because of the manager's criticism or deduction.

Attitude towards colleagues

A lot of work in the hotel depends on everyone's unity and cooperation, which requires a good attitude when getting along with colleagues, mutual respect and cooperation, and making few or no mistakes in the work. The attitude towards colleagues should be: mutual understanding, mutual respect, mutual help and mutual unity.

Attitude towards work

As the name implies, work is the specific things that waiters do at work. Some waiters may feel that this job is too dirty or too tired, so they are careless and irresponsible, which doomed her to be a bad waiter.

But now that you are engaged in this job, you should do it according to the requirements of this position and face this job enthusiastically, otherwise you will leave this position to seek a better career. The so-called "we are safe when we come" is the truth. You chose it, but you didn't do it seriously, which is actually a very painful thing. Maybe our present ability and level can only be a good waiter, but our eyes and hearts are more than reality. Excellent professional quality