How to write a year-end work summary report for hotel waiters

After a year of work, I have gained a lot of new understanding and understanding of my work content. Although you may have encountered setbacks and failures in the past year, there are still some gains in hotel service. If people want to achieve real growth, it is necessary to carefully analyze the previous year. How to write a year-end work summary for hotel waiters? What aspects should be highlighted? The following is how to write a year-end work summary report for hotel waiters that I have collected and compiled. It is for reference only. Let’s take a look. How to write a year-end work summary report for hotel waiters Part 1

As a hotel waiter, you also have new plans and intentions in the new year. At the same time, you also need to conduct an overall summary and analysis of the past year. Time flies so fast in 20xx, and the new year 20xx is approaching us. I hope that our hotel and restaurant waiters will take off their old makeup and put on new makeup in this new year, and have a newer and better transformation. As the saying goes , I believe I will be able to do better! I also hope that here I can bring my happiness to customers and infect my colleagues.

I would also like to thank you all for your support and help during the period since we started working together. Looking back at the road we have traveled, we have all been there. It was a bumpy ride, but it was fulfilling and I felt a sense of accomplishment. I remember my first day at work at Shengfeng. I didn’t know anything. I couldn’t speak even the most basic greetings to customers. After I went to the workstation alone, I made a lot of mistakes. At that time, I really I wanted to give up and leave, but every time I made a mistake, everyone patiently pointed out the mistake to me and personally taught me the correct method of operation; I remember a year ago when I was about to enter the society from school, there was a Someone once said something to me, "You are a boy. I believe you can face it bravely no matter what difficulties you encounter." I will never forget her words because they were hers. I have regained my confidence, and I will never forget everyone’s support and help to me, because everyone’s support and help have made me feel the warmth and warmth of the big family again. I would like to say thank you to everyone, and at the same time, I am working I have had some friction with everyone, and I apologize to everyone and ask for your forgiveness.

Again, I hope that everyone can give me more suggestions in my future life and work. I will listen to them with an open mind and I will improve them whether they are shortcomings or defects in life or work. During the time I spent with everyone at Shengfeng, I found that I have changed a lot, both in terms of being a person and dealing with things. I am more easy-going when getting along with everyone, and I don’t feel as tired at work as at the beginning. In order to create a warm working environment, for you and my face are full of joyful smiles, for you and I have a warm home in my heart, let us Be more understanding, less complaining, more tolerant, and less blaming. Finally, remember that we will work hard for a more glorious tomorrow for Shengfeng! How to write a year-end work summary report for hotel attendants Part 2

One year has gradually passed, and I have been working as a room attendant at xxx hotel for x months. Since entering the hotel in June last year, I have been taken care of by everyone at work. I really appreciate everyone's help. It is everyone's enthusiasm and encouragement that allowed me to learn how to do my job well at work and how to better integrate into the large group of xxx Hotel!

Looking back at my work in the past year, although it is still unsatisfactory in many aspects, in comparison, I have been growing and improving step by step. Now that one year has passed, I would like to summarize my work in the past year. I hope that I can learn from it and continue to work hard in the next year! My work is summarized as follows:

1. Pre-work guidance

As a newcomer, during this early period of work, I received a lot of care from my colleagues. , as well as leadership training and exercise at work.

In the study and training, I worked with my seniors and learned how to complete my work and how to do my job well. In just x weeks, I worked hard to follow the footsteps of my predecessors, ask questions when I don't understand, strictly demand my own work, not be lazy and sloppy at work, and complete my guest room cleaning work in strict accordance with the hotel's regulations.

After working hard to complete my work, I finally got the recognition of the leader and had the guest room area that I was responsible for. However, I did not relax at work. Instead, because I was solely responsible, I set stricter demands on myself and strived to complete the work to the best of my ability in the shortest time.

2. Improve yourself ideologically

In my past work, I have been working hard to learn the core service concepts of my work, and use this as the center to constantly improve my service ideas. . When working, think about customers, look at your work with the customer's mentality, and constantly improve your self-requirements.

In the process of ideological study, I have improved my service awareness, improved my service attitude, and received encouragement from leaders and customers. In my future work, I will also keep up with the development of the hotel and constantly update my ideas.

3. Personal shortcomings

During this year, my own shortcomings were also very obvious. Not being familiar enough with the work and not understanding the situation in the hotel often resulted in me not being able to find places or people at work. This resulted in a lot of wasted time at work. In the next year of work, I will work harder to understand the hotel and will not make such mistakes again.

The work of the past year will eventually become history. There is still an infinite road ahead waiting for me in the future. I will study hard and improve myself to become an excellent room attendant. How to write a year-end work summary report for hotel waiters 3

The joyful songs and laughter along the way, the ups and downs along the way bid farewell to the XXXX year, and ushered in the XXXX year full of expectations. Looking back on these three years when I came to the hotel Month, novelty and joy coexist, touching and gratitude coexist. Three months, although the time is short, but for me, the harvest is fruitful. Every day there, every thing I experience, every person I come into contact with , the value of this process is no less than the value of my more than ten years of study in school, so I am grateful to Mr. Li for giving me this rare learning opportunity and meticulous guidance, to Manager Wang for his meticulous care, and to the General Department The cooperation of all members at work and care in life are summarized as follows:

1. Work

During this period, I understood the hotel’s guidelines , layout construction, department division, work assignment, personnel positioning and other natural situations, the General Department performs office functions and is an important department that connects leaders and employees. I am honored to be a member of this small group and am responsible for collecting meal tickets every day. Although it is very trivial, it can reflect the strictness and advanced nature of our hotel's management. Quality inspection is a must for any enterprise and is an important security department. As a service industry, quality inspection is the top priority, regardless of Whether it is the cleanliness of the guest rooms or the appearance of the catering staff, they all affect the operation and development of our hotel. From the beginning, I only knew that I now have a pair of insightful eyes. This is an improvement for me and a big gain. Blackboard newspaper It is the window for internal promotion of our hotel. Through publishing newspapers, it not only improves my writing level but also enhances my language expression ability.

During the evaluation period, thanks to the trust of Mr. Although it was hard work and nervous, I learned to tidy up the room and how to arrange it to be aesthetically pleasing. I learned about the experts' preferences during the reception and delivery, and provided timely feedback to provide better service. On x, x, when the evaluation work was about to end, it happened that the supply and demand meeting for xx college students was held in xx. This is the most important thing for our graduates. We have made preparations a long time ago, but the floor attendant is really busy and has to come. I was touched when I saw them forgetting food and sleep and working overtime. Although I am a student, I am also a hotel employee, so I did not participate in the job fair. I am not saying this to say how great I am, but that I am united by such a person. Moved by the group, dedication and pragmatism, the dedication is selfless, so the warmth and vitality are fiery, so it shines. This is the wealth and strong capital of the enterprise!

2. Learning experience

As a business place under a public institution, the International Hotel has its unique advantages. From the management system to the scale of development, it has become the best in the same industry. Outstanding, the overall quality of employees has also been influenced in the specific atmosphere of the university. Leaders can be far-sighted, explore the external market while studying the interests of employees, and have the concept of knowing the general situation and considering the overall situation. Although this is an emerging The company is a company with vitality and creativity. Every day here, I can see the hope.

However, the development of things has two sides. As an emerging enterprise, under the impact of the wave of market competition, it will inevitably show its weak side, and there will also be contradictory problems. As long as we find a way to solve the problem, we Competition is also the biggest driving force for the development of enterprises. The key is to master the skills of competition to avoid competition, enhance the awareness of innovation, have the courage to break traditional concepts, business concepts, and management innovation, and gradually change from market-oriented to people-oriented management. Mechanisms are closely aligned to create a brand enterprise with Jiada characteristics.

How much high spirits, how much smugness, how much youthfulness, how much joy and laughter all come to an end in yesterday’s diary, but the coming year will take today as a starting point, new goals and new challenges. , there should be new improvements, continue to work hard in the new year, report frequently, study frequently, and summarize frequently. Finally, I wish our hotel will gallop forward in the clear and clear sky, and I wish all managers good luck in their work journey. Keep moving forward bravely, and everything will go smoothly on the road of life. I wish all colleagues to continue to write new glories in life in the new year! How to write a hotel waiter’s year-end work summary report 4

The laughter and laughter along the way, all the rain along the way, the rain bid farewell to 20xx and ushered in the promising year of 20xx. Looking back on these three months, I will When I arrived at the hotel, novelty and happiness came together, and I was moved and grateful. This lasted for three months. Although the time was short, it was a rich harvest for me. Every day here, every thing, every person I come into contact with, this process is not more valuable than the ten years I spent in school. Regarding the value of learning, I would like to thank Principal Li for giving me this rare learning opportunity and detailed guidance, thank Manager Wang for his meticulous care for me, and thank all colleagues in the General Department for their cooperation and care in life. The specific work is as follows:

1. Work

During this period, I understood the hotel’s policy, layout and construction, department division, work allocation, and personnel positioning. The General Department performs office functions and is an important department that connects leaders and employees. I am honored to be a member of a small team responsible for collecting meal vouchers every day. Although it is insignificant, it reflects the rigor and advancement of our hotel management. Quality inspection is a must for any business and is also an important safety department. Quality inspections in service industries are even more important. Whether it is guest room hygiene or the grooming of catering staff, it will affect the operation and development of the hotel. One of my progress and a big gain is that posters are the window for internal promotion of our hotel.

By publishing newspapers, I not only improved my writing skills, but also improved my language expression skills. During the evaluation period, Mr. Li gained Mr. Wang's trust. With my help in writing two assessment materials, I deeply felt that my language and skills were listed. Lack of thinking. Serving on the front lines is the most rewarding place to be. Although it was very hard and stressful, I learned how to tidy up the room, how to open the bed, and how to place it. I was greeted by experts. Experts like timely feedback for better service. On x, x, when the evaluation work is about to end, the xx college student supply and demand meeting was held in xx. This is most important to our graduates. I had prepared it a long time ago, but the floor attendant was too busy. I was touched to see them abandoning their beds and working overtime. Although I am a student, I am also a hotel employee. That's why I didn't attend the job fair. It’s not about how great I am, but I am moved by such a united, dedicated and pragmatic group. Dedication is selfless, so passionate, so brilliant. This is the wealth and capital of the enterprise!

2. Learning experience

As a business unit of a public institution, xx Hotel has its unique advantages. From management system to development scale, we have become the industry leader. The overall quality of the staff is also nurtured in the specific atmosphere of the university. Leaders can have a long-term perspective, develop external markets while considering the interests of employees, and be able to understand the big picture and the big picture. Although this is a new company, it is also one full of energy and creativity. One day, I will see hope.

However, the development of things has two sides. As an emerging enterprise, under the impact of the wave of market competition, it will definitely show its weak side, and there will definitely be contradictory problems. As long as we find a way to solve the problem. We will reach a higher level. Competition is also the biggest driving force for the development of enterprises. The key is to master the skills of competition to avoid competition, enhance the awareness of innovation, have the courage to break traditional concepts, business concepts, and management innovation, and gradually change from market-oriented to people-oriented. The management mechanism is closely aligned to create a brand enterprise with Jiada characteristics.

How much spirit, how much arrogance, how much youth and frivolity, how much laughter, all ended in yesterday’s diary, but next year will start from today. New goals and new challenges deserve a fresh start. In the new year, continue to work hard, report, learn, and summarize. Finally, I wish our hotel a galloping horse in the clear sky. I wish all managers good luck in their work journey and on the runway of life. I wish all colleagues continue to write new glories in life in the new year. ! How to write a year-end work summary report for hotel waiters Part 5

It is the end of the year, and all walks of life are conducting year-end summaries, and the hotel service industry is no exception. I will now summarize my hotel front desk waiter work as follows:

Here I learned and advocated how to provide high-quality service and master the seven elements:

1. Smile

In the daily operation of the hotel, everyone is required to Employees should treat guests with a sincere smile, which should not be affected by factors such as time, place, mood, etc., and should not be restricted by conditions. Smile is the most vivid, concise and direct welcome word.

2. Proficient

Employees are required to be proficient in every aspect of their work and to be as perfect as possible. Employees should be familiar with their business work and various systems, and improve their service skills and techniques. "A journey of a thousand miles begins with a single step." If you want to be proficient in your business, take good training courses, and constantly sum up your experience in actual operations, learn from each other's strengths, and become multi-talented, you will be able to serve with ease, which will help improve your performance. KTV's service quality and work efficiency, cost reduction, and enhanced competitiveness all play an important role.

3. Preparation

That means being ready to serve guests at any time. In other words, service awareness alone is not enough; prior preparation is required. Preparation includes mental preparation and behavioral preparation as preparation in advance.

For example, before the guests arrive, all the preparations are done, so that they are ready to serve them at any time without being rushed.

IV. Attention

It means treating every guest as "God" and not neglecting the guests. Employees sometimes tend to ignore this link and even experience negative service. This is caused by superficial phenomena such as employees seeing them dressed casually, spending less money, and feeling that they have no style. In real life, the richer people tend to be more casual about what they wear. This is because they are confident; and clothes cannot represent the amount of wealth at all. In this aspect, we must not judge people by their appearance and ignore subtle services. We must pay attention to and treat every customer well so that they can spend willingly. We should remember that "guests are our food and clothing parents".

5. Delicacy

Mainly reflected in the good observation in service, figuring out the guest's psychology, anticipating the guest's needs, and providing services in a timely manner, even before the guest makes a request, we can provide the service Guests do it and make them feel more cordial. This is what we call advanced awareness.

6. Creation

The key to creating a warm atmosphere for guests is to emphasize the environment layout before service, friendly attitude, etc., understand the guests' hobbies and characteristics, and create a "home" for the guests. "The feeling makes guests feel like staying in the hotel is like returning home.

7. Sincerity

Hospitality is a virtue of the Chinese nation. When guests leave, employees should sincerely invite guests to come back from the bottom of their hearts and through appropriate language to leave a lasting impression. Today's competition is competition in service and quality, especially in the hotel industry. The importance of service is self-evident. We use various high-quality services to form our own service advantages, hoping to create higher guest satisfaction in the fierce market competition and make the hotel invincible! Every profession requires team spirit, and it is the same in Happy Di. When business is busy, colleagues can understand each other and share the troubles they encounter. Sometimes we encounter some tricky customers, and if one person is in trouble, other colleagues will step in to mediate the dispute in time so that the situation is no longer bad. Each employee has a clear division of labor and is active in their work, truly achieving the effect of three gangs of heroes in action.

Normally, I also chat with customers to learn about their favorite songs and recommend new songs so that customers can leave satisfied. This will create a few more repeat customers, allowing customers to recommend friends and increase consumption rates. I will also make some summaries later, so that over time, my services will be more acceptable and liked by customers.

As a service staff, you will also encounter some setbacks and helplessness. Some people think that a small logistics staff is insignificant, and some people think that my profession is low and disrespectful, but what I want to say is: all roads lead to Rome. I am happy to serve others. Happy to work here! I am proud to work with this collective. I think my career is like a watch. The rotating hour hand on the surface can bring time and joy to everyone, but the tiny rotating parts inside are difficult for everyone to see, but they are indispensable.

Of course, there is no end to learning, and what you learn must be applied in future work. I hope that leaders can supervise more and colleagues can learn from each other, improve service efficiency in future work, and strive to be an excellent employee. Service staff. Let customers feel extraordinary happiness in "Yindu Hotel World". How to write a year-end work summary report for hotel waiters Part 6

Over the past year, under the correct leadership of the leader and with the active support and strong help of colleagues, he has better performed the duties of the floor foreman and successfully completed the work tasks. , received high praise from guests and colleagues and affirmation from leaders. In summary, I gained a lot.

1. Assist the department manager in the daily work of the housekeeping department.

In order to better assist department managers in their daily work, the foreman has been working in day shifts this year. The implementation of this system means that the foreman must attend work every day and supervise and participate in various service tasks every day.

Even if you do all the worrying, laborious, and offending work, you may not be able to get it right. However, in order to live up to the high expectations of my leaders and not affect the normal operation of the company, I worked tirelessly every day and continued to work except for a few days of sick leave when I was unable to work due to injury. As a result, there were no accidents on our second and third floors due to poor supervision or human factors.

2. Reasonably arrange the duty and shift changes of floor attendants.

The shift change of floor attendants is a very important link. In order to allow the waiters to do a good job in the company while not missing home matters, we adopt the method of the foreman following the day shift every day, so that the foreman can take care of everything he can, and can supervise every work of the waiters in real time, and do as much as possible There is nothing that can't be done and nothing that can't be imagined. This enables every staff member to devote themselves enthusiastically to service work without any worries and face guests with a new attitude every day.

3. Cooperate with the manager in all reception and arrangements, deal with problems found during work in a timely manner, and report any difficult problems to the leader in a timely manner.

As a foreman, the most important job is to cooperate with the department manager in uploading and issuing difficult issues. At the beginning of the opening, various tasks need to be straightened out. I threw myself into the work of greeting customers at the opening even though my hand injury was still recovering. There were many customers, some staying in hotels, some coming to celebrate, many unfamiliar faces coming and going, and most of the staff were also novices. I secretly stabilized myself, tracked, reminded and made detailed arrangements for every detail of each staff member so that the opening reception work went smoothly. There are various maintenance problems such as water, electricity, telephone, etc. in the newly renovated guest rooms. Every detail is recorded in detail and reported to the manager for quick resolution, so as not to leave any negative impact on first-time customers. At the same time, the staff's expectations and voices are reported to the leaders through normal channels in a timely manner, hoping that the leaders will resolve them.

4. Carry out floor safety, fire prevention and sanitation work.

From the first day of work, company leaders have repeatedly emphasized safety issues, so safety issues have always been the top priority of our daily work. Therefore, I emphasize safety issues in every aspect of my daily work schedule. Pay attention during ward rounds. Cigarette butts on the bed, on the floor, and on the carpet in the corridor are hidden dangers. Of course it is the first question to check. Secondly, in order to do a good job in sanitation work, we have also made detailed arrangements: namely, the three cleans, three degrees and second inspection system, the three cleans sanitation system, which includes room sanitation, bed sanitation, bathroom sanitation, three cleans, etc. The third degree means that the bed and quilt have The angle, the furniture polishing display is bright, and the work process is fast; the second inspection system means self-examination after completing the sanitation and asking the foreman to re-examine. Adhere to the one-day-passing system for vacant rooms, promptly detect existing problems and solve them in a timely manner, and strive to minimize omissions.

5. Take personal responsibility, supervise and inspect floor service personnel to do their service work well.

Leading by example and leading by example are the key to my doing a good job, and it is also a magic weapon to convince others. In addition to working the regular day shift every day. During the general cleaning process, I have been directly involved in cleaning. When I find irregularities or incomplete cleaning, I not only point out the problem, but also redo the demonstration myself so that the same mistake does not happen to the same person twice. In this way, the new staff will quickly adapt to the work, and the old staff can not only do their job well, but they can also bring in any new staff members. In our daily service work, we almost always respond to requests. , answer customer questions, guide customers to open the door, guide customers to use the facilities in the room, etc., and even help customers shop at the small supermarket at the door when they are not busy. The so-called big river has water and the small river is full. We hope to exchange our high-quality services for the company's long-term development. Hope our labor will not be wasted.

6. While doing a good job in service, we should also do a good job in ideological work, so as to achieve unity and friendship, mutual help, and common progress.

Ideological work is the primary task of all work. Doing a good job in ideological work is half of the key work. In our small group on the second and third floors, how to achieve appropriate unity and give full play to the overall role of the small group.

This work is a long-term and daily one. Our staff are constantly changing and the structure is constantly being adjusted. The content of ideological work is constantly changing. Understand their personality, speech style, and living conditions in daily work, so as to prescribe the right medicine. We always use the company's investment as a guide, the company's future development scale as the goal, the current global economic situation as an example to talk about the difficulty of employment, good development prospects, and the company's benefits are the benefits of our own people. Enable staff to have a deep understanding of their thoughts and devote themselves to their work seriously.

7. Earnestly perform duties and conscientiously complete other tasks assigned by superiors.

We always complete all tasks assigned by the manager to the letter. Of course, we also promptly report the staff's requirements and wishes to our superiors. I believe that only when employees are satisfied from the bottom of their hearts can they devote themselves more enthusiastically to their work. Only when staff face customers with physical and mental joy can customers truly feel at home.

In the past few days, under the correct guidance of the leaders at both levels and the joint efforts of everyone, the second and third floors have received hundreds of foreign customers, sold guest rooms, and achieved an economic income of 1.0 yuan. We have achieved certain economic benefits, but they are still far from the leaders' expectations. In 2009, I will spare no effort to lead my colleagues to make persistent efforts to improve our service quality, improve our service standards, and comprehensively improve the company. benefit. Create a new situation in service work.