What qualities should the front office staff of a hotel have?

Dress neatly, generously, with a smile, initiative and enthusiasm, and pay attention to etiquette and politeness. And sensitive mind, accurate memory, natural expression, pay attention to the guest's expression, pay attention to the guest's movements, and master the guest's psychology.

2. Language

Language skills with beautiful language, pleasant tone, appropriate content and flexible strategy. You must master the basic conversation, pronunciation standard and accurate expression of one or two foreign languages.

3. Behavior

An excellent receptionist should stand firm, behave properly and be generous.

4. Business operation skills

The front office attendant must be able to complete the work skillfully and accurately according to the procedures.

5. Adaptability

Resilience is a special service skill and quality that the front office waiter should have.

Responsibilities of the front office of the hotel

1. Carry out the supervisor's work instructions and assist the supervisor in his daily work.

2, to participate in various service activities, found that the problem is corrected in time.

3, check the staff's instrument, labor discipline, code of conduct and work attitude, in order to meet the requirements of the department.

4. Master the hotel's preferential policies and house price policies, and understand the room status and occupancy rate.

5, check the reservation information and VIP notice, reasonable arrangements for guests to stay.

6. Ensure that the check-in registration form is detailed, accurate and clear, in line with the regulations of relevant departments.