The types of hotel staff training include

The types of hotel staff training include: service etiquette training, professional skills training, mentality training, professional knowledge training and comprehensive skills training.

1, service etiquette training: including service awareness, work self-discipline and reception etiquette training.

2. Professional skills training: including professional skills training of various departments.

3. Mentality training: including gratitude, independent work and positive work mentality training.

4. Professional knowledge training: mainly professional knowledge training in the hotel industry.

5. Comprehensive skills training: including training in communication skills, working methods and complaint handling.

Correct professional understanding: fully realize that hotel employees are the concrete embodiment of hotel image and the decisive factor of service quality; Make clear the important position and window function of China hotel industry in the reform and opening-up. The luxury facilities of grand hotels are provided for guests, not employees.

Hotel sleeper:

Hotel sleepers are called hotel critics abroad, requiring applicants to have keen observation and sensibility, love traveling and be willing to share what they have seen and heard. Hotel sleepers experience the hotel's service, environment, hygiene, price, catering and other aspects, such as mattress hardness, air conditioning heating and cooling, network speed, whether the sewer is unblocked, and whether the shower water flow is too large. After the investigation, write a report according to the objective experience results for the hotel to improve management and operation or for guests and netizens to make reservations.

The emergence of hotel stalkers has its theoretical basis, and critical marketing has become an effective marketing method, which has been widely used and achieved good results. According to the survey, 90% hotel online booking users will check and refer to other people's hotel reviews. Therefore, the massive objective comments on online travel websites can often attract guests to book hotels through suppliers.