Traditional Culture Encyclopedia - Hotel accommodation - Commonly spoken English in hotels: The clothes in the guest room were delivered late
Commonly spoken English in hotels: The clothes in the guest room were delivered late
Lesson 1
Laundry's Late
The clothes in the guest room were delivered late
G: Where's my laundry
Passenger: Have my clothes been washed?
It's 8:00 already and I haven't received my laundry yet.
It's 8:00 already and I haven't received my laundry yet.
It's 8:00 already and I haven't received my laundry yet.
R: May I know your room number?
Registrar: What is your room number?
G: 3406.
Passenger: 3406.
R: When did you send it?
Registrar: When did you send it?
G: This morning.
Passenger: This morning.
R: I'll check with Housekeeping to see if your laundry has come back yet.
Registrar: I'll check with Housekeeping to see if your laundry has come back yet.
I'll call you back shortly.
I'll call you back shortly.
...Hello, Mr.McGregor? This is Reception.
...Hello, hello, is this Mr. McGergor? I'm the receptionist
The Housekeepers are delivering the laundry right now.
The housekeepers are delivering the laundry right now.
They will come to your room soon. We're sorry for the delay.
They will come to your room soon. I'm very sorry that the clothes were delivered late.
Lesson Two
Lesson Two
Housekeeper Didn't Pick Laundry Up
The housekeeper didn't pick up the laundry
G: The housekeeper never picked up my laundry today.
Passenger: The housekeeper never came to pick up the laundry today.
R: I'm very sorry. I'll send somebody to your room right away to pick it up.
Registrar: I'm very sorry. I'll send someone to your room immediately to get it.
G: (angry)But I need these shirts washed for tomorrow!
Passenger: (The guest is angry) But I need these shirts washed for tomorrow!
If I send them now they won't be ready for tomorrow, will they?
If I send them for washing now, it will be too late tomorrow, right?
R: No, I'm afraid not.
Registrar: Yes, I'm afraid it's too late.
G: Why didn't the housekeeper pick them up this morning like he was supposed to?
Passenger: Why didn't the housekeeper pick them up this morning like he was supposed to? Should have come to pick it up.
R: I'm sorry, I'm not sure.Perhaps he forgot.
Registrar: Sorry, I'm not sure. Maybe he forgot.
I'm terribly sorry for the inconvenience.
I'm deeply sorry for the inconvenience.
I'll speak to him about it.
I'll speak to him about it.
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