What are the six skills of hotel service?

Obtain the information related to the observed object correctly. In the process of observation, we should not only pay attention to searching for those expected things, but also pay attention to those unexpected situations.

And can perceive the characteristics of things better than concealment; We can not only observe the whole process of things, but also grasp the characteristics of each development stage of things; We can not only grasp the whole of things comprehensively, but also examine all parts of things separately; We can not only find the similarities of things, but also distinguish the subtle differences between them.

2. Communicative ability

It includes not only the understanding and mastery of the language form of a language, but also the understanding and mastery of the knowledge system that the language form is properly used for communication at any time and in any way.

Communicative competence is a complex concept, which involves many factors such as language, rhetoric, society, culture and psychology. , including the language means (spoken or written) used by a person.

3. Language ability

It shows that people can speak or understand unprecedented grammatical sentences, distinguish ambiguous sentences, distinguish sentences with the same surface form but different actual semantics or sentences with different surface forms but similar actual semantics, and use language skills such as listening, speaking, reading, writing and translation.

4. Adaptability

When external things change, natural persons or legal persons may react instinctively or make decisions after a lot of thinking. Have good adaptability, be able to assess the situation and improvise.

5. Memory ability

During the service, guests often ask the waiter about some hotel service items, star rating, service facilities, special dishes, prices of tobacco, alcohol, tea and snacks, or urban transportation, tourism and other issues. At this time, the waiter will become the "walking dictionary" and "compass" of the guests with his usual experience or purposeful accumulation.

6. Marketing ability

Let consumers know about the products and then buy them. The idea is that after market segmentation, enterprises pay attention to the uniqueness of sub-markets without considering their own market characteristics, and decide to launch only a single product and adopt a single marketing combination to meet as many customer needs as possible to a certain extent.