What is the specific job of customer relations specialist GRO in five-star hotels? What abilities do you need?

The customer service Commissioner, also known as the customer service Commissioner, is actually a service Commissioner who provides one-stop service for guests. The work area will involve concierge, front desk and assisting the first mate to do some small work. For example, from the moment the guests step into the hotel, you start to provide the best service for them, help them with their luggage, check in until they are delivered to their rooms. At the same time, sometimes he also acts as the first mate. It can be said that the customer relations specialist is a multi-post employee, playing different roles in different situations, and it is a challenging post. For this piece of ability, there is a high demand for personal adaptability. When dealing with some unexpected events, we should ensure the best interests of the guests, make the guests satisfied and happy, and improve the overall satisfaction of the hotel without violating the hotel regulations. This is the biggest goal and responsibility of the customer service Commissioner!