The process of sorting out and saving hotel business data.

Organize and save business data. The front office should keep the most complete and accurate data at any time, and record, count, analyze, predict, sort out and file all the data.

(1) The first task of the room sales front desk is room sales. At present, there are a considerable number of hotels in China, and the front office accounts for more than 50% of the total profit of the whole hotel. The number of rooms promoted by the lobby and the price reached not only directly affect the hotel's room income, but also affect the number of people staying in the hotel and the consumption level, and indirectly affect the income of hotel restaurants, bars and so on.

(2) Correct display of room conditions The front office must correctly display the conditions of each room at any time-occupied rooms, occupied rooms, rooms to be cleaned, houses to be sold, etc. , so as to provide a reliable basis for the sale and distribution of rooms.

(3) Providing related services The front office department must provide quality services such as reservation, registration, mail, inquiry, telephone, message, luggage, agency, room change, keys and check-out.

Value-added services and detailed services in the front office of the hotel

1. If the guest can't answer the questions raised by the front desk in time, please write down the room number first, then help to ask immediately, and inform the guest of the inquiry result afterwards.

2. In the peak season, many guests with reservations can't enter the room in time, especially those who enter the store in the morning may not clean the room. In this case, you can give them a card (or a room card) and let them go to the bar to rest and wait. The hotel will provide free drinks or cocktails.

For some elderly or visually impaired guests, the room attendant can fill in the registration form at the time of check-in. After careful verification, please sign the guest's name: for some guests with mobility difficulties, the room manager can send them into the room for registration.

4. When checking in, pay attention to the date of birth of the guest. If the guest is born, inform the lobby (housekeeping department, catering department and sales department are also needed for ordinary rooms), and the lobby or sales department will send birthday gifts on behalf of the hotel.