Problems in the Management of Kaiyuan Holiday Hotel in Qiandao Lake

The problems existing in the management of Qiandao Lake Kaiyuan Resort Hotel are as follows.

1, the professional level of customer service is not enough, and the professional level of customer service in room management is the most sensitive and impressive topic for guests.

2. Lack of attitude towards customer service, and the management did not actively correct and conduct training.

3, unfamiliar with customer service skills, lack of professional hotel service personnel.

4. Low customer service efficiency, lack of enthusiasm, low work attitude and no enthusiasm.