How to get guests to cancel their orders when the hotel is full?

If the hotel is full, you can take the following measures to make the guests cancel the order:

1. Sincere apology: First of all, you can call the reserved guest or apologize in person, indicating that there is no room in the hotel, so please forgive me.

2. Provide alternatives: If the guests agree to cancel the order, they can provide some alternatives, such as recommending other hotels, or providing some free services, such as free shuttle bus service and free breakfast, to satisfy the guests.

3. Provide compensation: If the guest is unwilling to cancel the order, you can provide some compensation, such as discount or free dinner, to make the guest psychologically balanced.

4. Keep in touch with the guests: communicate with the guests in time to understand their needs and opinions, let them know that the hotel has tried its best to provide them with better solutions and negotiate better solutions at the same time.

It should be noted that if the guest is still unwilling to cancel the order, the hotel can consider providing other rooms or asking the guest to wait for other guests to cancel the order. However, in this case, the hotel should try its best to provide better services and solutions to satisfy the guests.