How to improve the efficiency of hotel front desk

The main reason that affects the efficiency of the hotel front desk is the staff.

1, not many new employees. In other words, let the new employees do all the things, let them get started as soon as possible, the old employees fill the position in time, and the foreman is more attentive. (This is hard to do. After all, no one wants to travel in shifts, which will lead to fear of letting new employees operate and slow growth. )

2, do more training, employees who can enter the front desk, believe that the basic skills are qualified, the next thing to do is case training, usually collect more special cases, or do simulation exercises, and the effect is good.

Finally, I wish the front desk of the landlord hotel an early improvement.