What are the international hotel management systems?

? There are many famous international hotel management systems, which are listed as follows:

1. Common foreign hotel information systems In foreign countries, ECI Company of the United States first realized the computer management of hotel front desk business, mainly including reservation, room arrangement, checkout, customer history information, restaurant, inquiry, night audit, market analysis, etc. Here is a brief introduction to the internationally renowned and widely used software systems in China:

1, ECI(EECO) hotel system ECI system is the first hotel management computer system developed by ECI computer company in the United States in 1969, and it is recognized all over the world as the eagerly awaited installation of hotel computer system.

2.HIS Hotel Information System Co., Ltd. (HIS for short) was established in 1977, headquartered in Los Angeles, USA, and is currently a wholly-owned company of aion, an American listed company.

3.Fidelio Hotel System Fidelio Software Co., Ltd. was established in Munich, Germany in June 1987. Established four years ago, it became the leading hotel software product in Europe and the first hotel management supplier in the world in six years. Later, the company merged into Microsystems in the United States.

4.OPERAOPERA is an upgraded version of Fidelio.

Second, the domestic common hotel information system:

1, Huayi Software 1979 Professor Jin Guofen of Tsinghua University has developed hotel management software with query function for Qianmen Hotel, which is the first of its kind in China. Huayi Company was established in 1987.

2. ChinaSoft Tai Hao 1990 established ChinaSoft Tai Hao Hotel Computer System Engineering Company to develop ChinaSoft Tai Hao system CSHIS.

3. West Lake Software 1993 Hangzhou West Lake Software Co., Ltd. was established in June and developed the Foxhis system. At present, the latest version is X5, which is the largest hotel information system company in China. The company merged with Fidelio and Beijing Zhongshiji Information Technology Co., Ltd., the domestic agent of OPERA system, on June 65438+February 65438+August 2006.

4. Maxima Hotel Management System Maxima Hotel Management System was first introduced by Guangdong Laoye Computer System Development Company in 1993, and the WINDOWS version was introduced in 1998 (using C/S structure, VB development, Windows NT/2000 platform and SQL Server database). Up to now, there are about 300 hotel users, mainly distributed in Guangdong, Hubei and Hunan.

Laoye Company was acquired by Hong Kong Wanda Computer System Co., Ltd. on 1998 and renamed Guangzhou Wanxun Computer Software Co., Ltd. ..

5. Beijing Century Company 1998, Jong Li first founded Beijing Century Network System Engineering Technology Co., Ltd., specializing in the research and development of hotel information systems, and was transformed into a joint-stock company on 200 1+2 1.

Since July, 2003, Century Company has signed an exclusive technology license agreement with MICROS Company in Chinese mainland market (excluding Hong Kong, Macao and Taiwan), which is the sole agent for all sales of Fidelio and OPERA of MICROS Company in Chinese mainland.

On the other hand, Century Company and Beijing Century Taineng Technology Co., Ltd. * * set up Beijing Taineng Software Co., Ltd., and Century Company invested 5 million yuan in cash, accounting for 65% of the company's registered capital, providing services for low-star hotels.

June 5438+February 65438+February 2006, Century Company merged with Hangzhou West Lake Software Company, the largest hotel information system provider in China at that time, further strengthening its strength in the development of state-owned hotels.

International hotel management

One purpose: customers are God and repeat customers.

Two attitudes: heart and smile.

Three concessions and three lightness: give way to the seat and give way to the elevator (stairs); Walk lightly, talk lightly and act lightly.

Four diligence: eye diligence, mouth diligence, foot diligence and hand diligence.

Clean: clean tooling, clean individuals, clean linen, clean service supplies and clean environment.

Six Arrivals: The guests arrived, smiling, warm, welcome, respect and service.

Six are the same: foreign guests are the same as domestic guests, new guests are the same as regular customers, leisure time is the same as busy time, inspection is the same as not, leaders are present or not, guests have different attitudes and services are the same.

Seven sounds: welcome, greeting, honorific words, thank you, apology, reply and seeing the guests off.

Eight services: standing service, smiling service, active service, respectful service, flexible service, family service, promotion service and tracking service.

Specification: service, appearance, standing, squatting, gestures, language, guidance, hospitality and skills should be standardized.

Ten initiatives: take the initiative to greet, lead the way, introduce the situation, serve the guests, promote sales, take care of the old, the weak, the sick and the disabled, carry luggage, press the elevator, and solicit opinions from the guests.

Refer to the above? Baidu encyclopedia-international hotel management