Traditional Culture Encyclopedia - Hotel accommodation - What is the code of conduct for cleaning?
What is the code of conduct for cleaning?
1, consciously abide by the company's rules and regulations and pay attention to details.
Don't be late or leave early.
Don't smoke, eat, receive visitors, chat or lean against the wall during duty.
4, clean tooling, do not eat food with odor, do not use cosmetics with odor.
5, take good care of public goods, save the use of materials, do not use public property for private purposes.
6, obey the leadership arrangement, obey the controversial arrangement first, and shall not leave without authorization.
7. Colleagues should unite and help each other and be polite to others.
8, pick up the items, take the initiative to hand in, not privately.
9. Use polite language and help customers enthusiastically.
10, energetic, dignified and generous, with a supercilious working attitude.
Second, work attitude, diligence and efficiency-carry forward the spirit of diligence and practicality, and complete the work with high quality and efficiency.
Third, gfd code.
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2. Wear black cloth shoes or leather shoes, with clean and bright uppers and black or flesh-colored stockings.
3. Keep your hair neat and long. Don't wear too many headdresses, don't leave weird hairstyles, and don't leave hair other than black. 4, are not allowed to wear extra jewelry, no long nails, don't dye nails.
5. Don't eat food with peculiar smell and don't spray peculiar smell perfume when on duty.
Fourth, service etiquette.
1, a polite expression
1. 1 Use such languages as "Hello", "Please", "Sorry", "Thank you", "Sir", "Madam", "Never mind", "You're welcome" and "Sorry".
1.2 Say "hello" before talking to people.
1.3 Say "please" when asking questions, say "thank you" when asking questions, and say "sorry" when making mistakes or causing trouble to the other party at work.
1.4 When the customer affects the work, you should stop or avoid it first and let the customer go first.
2. Etiquette of address:
2. 1 Men are generally gentlemen, unmarried women are generally ladies, and married women are called wives. When we are not sure, we call them ladies.
2.2 When addressing elders, superiors and business households, you should be called "you"; When addressing a third party, you should address "that gentleman/that lady" instead of "he or she".
2.3 It is forbidden to match working hours with nicknames, brothers and sisters.
3. Walking etiquette 3. 1 Don't talk loudly when walking in the passage.
3.2 When meeting leaders and guests, take the initiative to give way, nod and smile, and pass by on the right.
4, honorific etiquette:
4. 1 Welcome: Welcome, welcome.
4.2 Greetings: Hello, good morning, good afternoon and good evening.
4.3 Wish: Happy birthday, happy wedding and have fun.
4.4 Farewell: Goodbye, have a safe trip, and welcome to come again.
4.5 Advisory language: Is there anything I can do for you? Are you satisfied with my service? 4.5 Commitment: OK, OK, right away.
4.6 Apologize: Sorry, sorry, sorry.
4.7 Thank you: Thank you for your praise, suggestions and cooperation.
4.8 direction: this road, please turn left, please turn right, go straight, etc.
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