Work plan of hotel bar or waiter in the new year

A, step by step training to improve the comprehensive quality of all employees and managers, the specific performance is as follows

(1) Employees' service attitude, business skills, service efficiency and politeness.

(2) In view of some bad habits in past management, standardize the management consciousness of all managers.

(3) pay attention to ideological education, so that each employee can increase their professionalism and enhance their sense of responsibility.

Second, formulate departmental service quality inspection system and reward and punishment system, find more problems in the inspection, and make rectification according to the problems, so as to make the work more perfect.

(1) Develop personalized service and improve service level.

(2) Every week, the regional foreman checks each other.

Inspection contents: employees' gfd, courtesy, service quality, hygiene quality and fire safety awareness.

(3) The supervisor and the manager check weekly.

(4) Statistical examination results.

(5) The worst area for two consecutive times will be given appropriate punishment.

Third, increase the sales of drinks in the guest room mini-bar.

In view of the fact that the average monthly sales of mini-bar drinks in 2008 is less than 65,438+05,000 yuan, the department will adjust some consumables that are not easy to sell, increase the variety of drinks and snacks, guide guests to consume and increase sales. At the same time, some unreasonable phenomena (such as not putting drinks in the room) will be rectified, and the average monthly sales of mini-bars in 2009 will reach 18000 yuan or more.

On the other hand, the face manager will strictly control consumption and make corresponding forms according to the table figures. Specially formulated:

(1) Consumable goods consumption quantity and amount table for the current month;

(2) Count the number of linen and guest clothes washed;

(3) Statistics on the quantity and amount of liquor sales;

(4) statistics of free mineral water consumption;

(5) Statistics on the number of customer claims and loss reports; Wait for the form. Find problems at any time, formulate measures at any time, plug loopholes, and control commodity consumption within a reasonable range.

Fourth, strengthen the maintenance and maintenance of guest room facilities and equipment.

Although the hotel has only been in business for more than two years, due to insufficient attention to the maintenance of guest room facilities and equipment, unreasonable decoration in some aspects, and poor quality of materials selected at the beginning, guest room facilities and equipment are seriously damaged, and there are hidden dangers, and safety accidents may occur at any time, such as: wardrobe door falling off, wallpaper degumming without maintenance, glass cracking and so on. According to this phenomenon:

(1) The department will strengthen the inspection of all links and fix the problems in time.

(2) During operation, pay attention to moderation, reduce collision and prolong its service life.

(3) Cultivate employees' awareness of follow-up and reporting.

(4) If the consequences are caused by personal negligence, bear the responsibility.

Fifth, train and supervise employees with weak safety awareness.

(1) Formulate various safety management systems to make them perfect.

(2) Simulate and train employees' safety contingency ability.

Five, health quality:

(1) Establish a department quality inspection team, divide the foreman's responsibility area, and inspect it every Wednesday. Unqualified parts will be punished immediately, and those who improve will be rewarded to improve the health quality. At the end of the month, the foreman will be assessed and the elimination system will be implemented to improve the foreman's sense of responsibility.

(2) Conduct a quarterly assessment on all waiters every quarter, and improve the high service (without ward round waiters) by 10% to motivate employees and improve their enthusiasm.

Remarks:

Specific control data of each index:

Complaint rate:

turnover rate