Three excellent papers on the summary of domestic work

In fact, the process of writing a work summary is also a process of reviewing and analyzing one's own work, and it is necessary to make a correct evaluation of one's own work realistically. The following are three excellent essays on the summary of domestic work that I shared with you for your reference. You are welcome to read them.

? Excellent model essay on housekeeping department work summary

? I was transferred to the security department of xx Hotel in 20xx, and I have been working for 12 months. Although the working hours were short, the spirit of learning while working was fully carried forward, and the fire safety work of xx Hotel in 20xx and the temporary tasks assigned by the superior of the hotel were successfully completed.

? The work of 20xx is summarized as follows:

? First, the basic work:

? When I first took over the security department, I found that the employees in the department were not active in their work attitude, poor in their work coordination ability and weak in their sense of responsibility. There are often phenomena such as missing posts, missing posts, sleeping, not deploying work, not caring about management, answering questions, doing nothing, and inflexible personnel flow. After nearly a month of observation and thinking, I decided to start with the mentality of employees. Adjust employees' working mentality, actively communicate, help employees to establish self-confidence in work, and cultivate team awareness and business ability. In the work, employees are constantly encouraged to continuously cultivate employees and learn from each other's strengths. As the head of the department, I insist on setting an example and leading my work to the forefront. Give appropriate rewards to security guards who work actively and study hard. Not motivated, lazy, and ruthlessly clear out this department. In addition, the interview of candidates should be strictly controlled, and those who fail to meet the employment standards of the security department should be resolutely not given work pressure to new employees, so that they can adapt to their jobs as soon as possible, and should be managed at different levels and refined at different levels.

? The above working methods have achieved great results and laid a good foundation for future work.

? With a stable and good working attitude, all the staff of the Security Department assist all departments to complete temporary tasks such as ordering and delivering food, carrying goods, on-site construction, emergency rescue and disaster relief. From 20xx to 20xx, handled 3 complaints from guests, assisted the public security department in public security work for 6 times, and handled civil cases of hotel employees 1. Received inspections 13 times from public security fire-fighting units, participated in urban fire-fighting training 1 time, and participated in municipal and district fire safety meetings 1 1 time. In addition, the 20xx safety 100-day activity and the 20xx x to x month 1 1 day monitor installation supervision activity organized by the group administrative center were successfully completed, which were well received by the general manager's office of the hotel management company, hotel departments and relevant units.

? Second, the document registration:

? The work scope of the security department ranges from the safety and fire protection of the whole hotel to the information of the department. From 20xx to 20xx, combined with the actual work needs of the hotel, the security department on duty register, the security department parking register, the guest luggage entry and exit register, the fire equipment inspection record form, the hotel safety and fire prevention plan, the hotel fire emergency rescue plan and the hotel emergency plan were established and revised. Although all documents are registered for use, they will be constantly revised according to actual needs. After each register is used, the person in charge of the department will check it and sort it out.

? At present, because the hotel management company is a social service industry, employees in various departments change frequently. In the middle of 20xx, I drew up my own fire training materials and made my own slide teaching template. It is decided to conduct a fire protection training for all employees of the hotel management company according to the actual situation of the hotel management company before the 20xx Universiade. The purpose is to let all employees know about fire hazards and emergency treatment, be familiar with the fire organization of hotel management company, and be familiar with what to do and how to do in case of fire.

? Third, the main problems:

? 1 and 20xx, the training of security personnel was insufficient, mainly in two aspects: etiquette and general maintenance of equipment used by security department. In 20xx, while strengthening the training of new and old employees in the Security Department, the training materials were revised. Moreover, according to the actual situation, a new equipment maintenance and fault registration security department is drawn up, so that it can be submitted for approval before use and included in the handover after use.

? 2. The management of the security department should expand the humanized management system, mainly experience the system of security sick leave and personal leave, and avoid the passivity and mechanization of management.

? 3. The work sequence is not strictly prohibited, and the deployment is strictly graded under the principle of strict hierarchical management. Make the layered deployment work be implemented every day and everyone, and promote the importance of layered deployment as an important basis for assessment.

? 4, reported to the general manager's office, trying to change the previous management mode and management system, reverse the concept of management, and truly lead employees with flexible thoughts and actions.

? In 20xx, the security department of xx Hotel set a new goal for itself. Under the leadership of the hotel management company, it will be pragmatic and innovative, and resolutely complete the tasks assigned by its superiors.

? The year 20xx is coming to an end. Here, in order to thank the general manager's office, the hotel management company and all departments for their care and help over the past year, on behalf of all security guards of xx Hotel, I wish all employees of the general manager's office, the hotel management company and all departments a happy New Year and all the best!

? Excellent model essay on housekeeping department work summary

? 20xx is about to become history, and we will usher in a new year. Although it has passed, we can't forget what concrete and beneficial work we have done in the past year. We haven't done any work yet. What have we learned from these events and so on? In order to create a good situation in 2009 and make progress over xx's work, we should plan ahead, sum up xx's work experience, learn lessons and promote next year's work.

? In xx, the housekeeping department of our hotel completed the following work:

? 1. The front desk is the external window of the hotel. In order to strengthen the standardized management of the front desk, this year, the front desk staff have been trained many times, including service awareness, room introduction and sales, telephone answering skills and other specific work. Insist on checking the OK room every day; Collect guest history and establish a complete guest history file.

? 2. In order to create a hygienic and comfortable environment for the guests, the floor was changed with linen in strict accordance with the hotel hygiene standards, and the cups and toilets were disinfected; In the maintenance of equipment and facilities, the walls of guest rooms are thoroughly cleaned to keep the ground bright; Take cost-saving measures, such as repairing the reported damaged linen and using it.

? 3. In order to ensure the quality of room sales, strictly implement the "three-level rounds system". The hotel's main income comes from guest rooms, and it is engaged in guest room work. The first thing to do is how to make the guest room sell a qualified product, including room hygiene, facilities and articles. In order to effectively improve the qualified rate of room quality, our department strictly implements the "three-level ward round system", that is, employee self-inspection, foreman survey and supervisor spot check to ensure that omissions are minimized, and rework sheet analysis and supervisor ward round are also added.

? 4. Open source and reduce expenditure, reduce costs and increase efficiency, starting from scratch. Housekeeping department is the main revenue-generating department of the hotel and the department with the highest cost of the hotel. In line with the concept that saving is to create profits, our department calls on all employees to start from themselves, from scratch, and put an end to all waste. At the same time, in the skills assessment of employees, energy conservation is also taken as an assessment item, with the purpose of strengthening employees' awareness of energy conservation, which is mainly manifested in:

? Housekeeping department has been asking employees to recycle disposable low-value consumables, such as toothpaste, which can be used as cleaning agent, and toothbrushes and combs can be sold to waste collection stations after recycling.

? (2) Every morning, it is required to turn off the crossing light returning to the floor and turn it on after six o'clock in the middle shift; Unplug the power card after checking out; The room air conditioner was turned on before the guests arrived in advance, and so on, which saved a lot of electricity for the hotel.

? (3) In order to control the cost of goods, the guest room property management makes a reasonable division of goods recipients in each district according to the budget indicators issued by the hotel to the departments. Each district applies for a quota of goods every month, and the goods received shall not exceed 85% of the quota. If it is really necessary to exceed the quota due to work needs, it can only be collected after the instructions of the department manager, and the responsibility for collecting the guest items lies with the people.

? 5. Adhere to the departmental assessment and strive to create a good working atmosphere for employees. Under the guidance of "Excellent Staff Selection Scheme", all departments insist on selecting 1 excellent staff every month, giving material rewards and posting photos for publicity, and publishing them in "internal materials", which stimulates the enthusiasm of employees, fully mobilizes their initiative and consciousness, and forms a benign competitive situation of encouraging the advanced, urging the backward and avoiding doing well and doing poorly. In order to make the management of housekeeping department more standardized and innovative, give full play to the real management level of the foreman, and take the initiative of the team staff as the main purpose.

? 6. Ensure that check-out is timely and accurate. Ensuring the timeliness and high accuracy of ward rounds has always been a major difficulty in our department. If it is not done well, it will not only leave a bad impression on the guests, but also bring economic losses to the hotel. Through continuous exploration, according to the hotel's characteristics of mainly meeting groups and tour groups, in the absence of exact check-out time, we will take the initiative to find the relevant person in charge or ask the switchboard if there is a wake-up time to find out the wake-up time of the guests, then calculate the check-out time of the guests, make personnel arrangements in advance, and every time we receive a notice of large and concentrated check-out the next day, the middle shift staff will take the initiative to stay with the night shift staff and continue the work of the day. The work is very hard, but it avoids the long time for guests to complain about checking out, and also ensures the timely and accurate rounds. The employees didn't complain. According to statistics, the timeliness and accuracy of checking out this year have been significantly improved compared with last year. However, some problems in the check-out did not agree with the previous receipt, but we will continue to work hard in line with the principle of safeguarding the interests of the hotel.

? Excellent model essay on housekeeping department work summary

? A hectic year is coming to an end. Looking back on the work of this department this year, there are many gains and experiences. It is necessary to sum up the gains and losses in this year's work in order to go up a storey still higher next year. This year, the housekeeping department's work closely revolves around the central work and management policy of the building from beginning to end. In accordance with the overall objectives and requirements of the building, we have been strictly managing and paying close attention to service quality. Personality is manifested in business indicators. Through everyone's efforts, the income of the guest room mini-bar and laundry department has been greatly improved, exceeding the business indicators issued by the building, and the income from recreation has also completed the budget of the building as a whole. The following is a summary of the work of this department.

? Overall review of work:

? The profit of an enterprise is the first goal and the only guarantee for its survival. The work of a department should also focus on the center of the enterprise. As a service department, the housekeeping department's primary task is to clean up and provide a clean, quiet, comfortable and warm rest environment for guests, but at the same time, it is also necessary to generate income and save expenses for enterprises. Over the past year, with the joint efforts of all employees and department managers, all the parts with business indicators have completed the tasks assigned to us by the building management Committee at the beginning of the year. By the end of 1 1, the income of the laundry department was 1, 732,300. 00 yuan, completed the budget 123. 30%, the income completed in the same period last year: 1, 595,777. 86 yuan, MINIBAR completed revenue: 683790. 00 yuan, the completed budget is 128. 29%, the income completed in the same period last year: 55 1, 100 yuan, and the income completed by the recreation department: 618,429. 00 yuan, complete the budget 100. 07%, the income completed in the same period last year: 734,674. 40 yuan, as can be seen from the above data, the income of laundry department and mini-bar has increased compared with the same period of last year, while the income of recreation department has decreased compared with the same period of last year, which is related to the change of office building into guest room, the cancellation of swimming pool massage room (monthly rent of 654.38+10,000 yuan) and the surrounding market. While trying to generate income, we don't forget to save. The department saves work throughout the year and tries its best to reduce costs on the premise of ensuring the quality of work and not affecting customer service. We know that every penny saved is the profit of the building. In this regard, the laundry department has done a more outstanding job and formulated strict delivery and

? Procurement system, foreman, manager, store manager checks at all levels, monthly shipments are strictly controlled to a minimum, and the factory has no surplus goods. In the use of detergent, it should be used in accordance with the prescribed dosage, and the foreman should take the method of weighing and checking scales to avoid unnecessary labor waste to a great extent. In the washing of articles, centralized washing should be adopted, and all articles that can be washed should be put together as much as possible to avoid starting the machine under the condition of not full load, which saves a lot of energy to a great extent and invisibly increases the workload of employees. Because we undertake a lot of outdoor work, we often wash the goods of several hotels together. Before washing, employees should put different labels on the goods of different hotels, and then separate the goods according to the different labels before proceeding to the next process. The hardship and complexity of this job are unimaginable to those who have never done this job. Personality is summer, and the temperature in the workshop is very high on hot days. Don't say that you will get wet even if you work or stay for a while, but the employees have no complaints. The consciousness of saving a drop of water and a little bit is gradually formed in the consciousness of laundry staff. On the guest room floor, while ensuring customer service and increasing guest room income, we strive to control costs and let every employee establish a sense of contract in their daily work.

? The Ministry has taken several measures:

? 1, the guest room is gradually replaced by three-in-one to replace the original small bottles of shampoo, conditioner, shower gel and other guest products, which greatly saves expenses and reduces costs.

? 2. The service of cold water and ice cubes in the guest room is stopped, and guests can only replenish them when they need it, saving water and energy.

? 3. In response to the requirements of the municipal government for environmental protection, some guest articles (such as toothpaste, soap, combs, etc.) are packed with recycled paper instead of the original packaging, which not only meets the requirements of environmental protection, but also reduces the price, killing two birds with one stone.

? 4, waste utilization, put the waste sheets into the inner pillow bag.

? 5. Strictly control the delivery and loss reporting rate of linen, and establish a one-to-one washing system for floors and laundry rooms, which greatly reduces the loss rate and loss reporting rate of linen.

? All the seven water heaters on the seventh floor were turned off, which brought a lot of inconvenience to the staff, but the work of saving electricity was implemented.

? This year, there is another important work in the guest room, the renovation of the 13 and 14 floors. In the period of land reclamation, in order to make the newly renovated rooms put into use one day earlier, all the staff in the housekeeping department overcame many difficulties and carried forward the spirit of not being afraid of hardship and fatigue. On the basis of completing their jobs every day, they worked overtime and fought continuously, finishing the arrangement and cleaning of guest rooms in a short time, ensuring the timely rental of guest rooms and contributing to the hotel's income increase. In terms of personnel construction, the department responded to the call of the building management Committee, and strived to cultivate the business backbone of the department and do a good job in the construction of the second echelon. This year, four people from this department were sent to Shanxi and Baotou by China Lunch Company to engage in hotel management. Their work has also been affirmed and praised by local owners, lunch leaders and building leaders. At the same time, they themselves have been trained in this assignment, and their business knowledge and management level have made great progress. They said that this assignment benefited them a lot and they learned a lot that they couldn't learn at all in the building. At present, there is another employee in the housekeeping department who is engaged in management work in Tianjin. In the usual work, the department also attaches great importance to the construction of management team. We know that only by cultivating a management team with excellent ideological level and professional knowledge can we lead this department well. This department holds a meeting of managers above the foreman once a week. At the meeting, everyone discussed the problems existing in the work of the department, spoke freely and worked together to ensure that everything was implemented by everyone and there was feedback. Ask the foreman to put everything

? We must carry it out to the end. In the management of employees, we don't adopt simple stylized management methods, but proceed from the actual situation. When employees have problems at work, we don't simply punish them, but help employees analyze the causes of the problems and find solutions to avoid similar problems from happening again. Doing a good job in the ideological work of employees is also a focus of this department's work this year. Only when employees are in a good mood can they put their enthusiasm into their work and bring quality service to their guests. An important job of this year's building is to adjust the salary system of employees, which is a very difficult and complicated job because it involves the vital interests of every employee. In order to do a good job and avoid unnecessary personnel turmoil, we have done in-depth and meticulous work. Take a one-on-one approach and repeatedly emphasize the purpose, benefits and implementation plan of this salary increase, so that employees can fully understand that there is a reward for their efforts. After the implementation of the new salary scheme, there are no unstable factors in the department, although many of our employees have low salary increases. Through this incident, we also deeply realize that as long as our work is done in place, in-depth and meticulous, most employees will understand and support it.

? This year, the department has also made great efforts in staff training:

? 1. The department conducts on-the-job English training twice a week to help employees master some daily expressions and stimulate their interest in learning English.

? 2. Many foremen and above participated in the "Stanford" English training organized by Lunch Company.

? 3. In April, Mr. Han was invited to give training on "How to improve the service quality" to all employees of the department, so that each employee had a new understanding of his work.

? 4. The laundry department organized employees to visit other brother hotels, learn from others' good things and apply them to our actual work, and achieved good results.

? 5. The department regularly holds special training on business knowledge every month.

? 6. The employees of the Guest Clothing Group of the Laundry Department invited the teachers of the Training Department to conduct English training in combination with their own work practice during the lunch break every week, which has achieved initial results.

? Cooperate with the activities organized by the hotel and do the work of the department well;

? 1. In the "Star of Service" selection activity held by the hotel, 23 people from this department won the little star symbolizing excellent service, and Lv Zheng from the recreation department and Chloe Wang from the floor won the first and third place respectively.

? 2. Cooperate with the "Hundred Days Safety Activity" to complete the safety inspection.

? 3. Re-pave the peripheral lawn to beautify the environment.

? The floor of the lobby has been polished and renovated, and the carpets in the banquet hall and some rooms have been thoroughly cleaned. Thoroughly clean again.

? 5. Organize employees to participate in table tennis, card throwing, tug-of-war and other activities organized by trade unions.

? 6. Two employees in this department passed the English proficiency test and Li Yang passed the advanced test.

? 7. 18 employees passed the room service level examination held by the municipal tourism bureau and obtained the certificate of senior room attendant.

? The shortcomings of this year's departmental work:

? 1. The cleanliness of rooms and public areas needs to be further improved.

? 2. The service standard of each post needs to be further strengthened.

? 3. The comprehensive quality of managers needs to be improved.

? Work prospect for next year:

? Next year will be a year full of opportunities and challenges. The work of this department will closely focus on the central work of the building, and strive to complete various business indicators issued by the management Committee.

? The work of this department has the following ideas:

? 1. Re-standardize the service specifications of all positions in the department and strengthen the service awareness of employees.

? 2. Every employee should establish a personal file in the department, and everyone's performance will be recorded, which will be well documented together with the year-end evaluation to avoid human factors.

? 3. Computerize the department's supplies and cleaning agents every time, and strictly control the cost within the building budget.

? 4. Strengthen the construction of management team, and implement quarterly evaluation, mid-year evaluation and year-end evaluation system for managers above the foreman, so as to survive the fittest.

? I completed the following work in 20xx:

? 1, work overtime and finish the renovation as soon as possible.

? The most important work of this year's guest room is the early decoration. Since receiving the notice to go to work in May, we have overcome many difficulties and carried forward the spirit of not being afraid of hardship and fatigue in order to put the new room into use one day earlier. On the basis of finishing my job every day, I worked overtime and fought continuously, and completed the indoor and outdoor sanitation work in the early, middle and late stages of cleaning, placing and decoration of new and old furniture in a short time, ensuring the decoration and timely rental of rooms.

? 2. Learn and standardize the terms of post service, and strive to improve the quality of customer service.

? In order to reflect the professionalism of the room staff, since I started business in July 2009, in view of my unfamiliarity, irregularities and phenomena in the service terms of each position, I have learned the service terms of this position among my colleagues and in the training of the company's room manager, and then absorbed them for my own use as a language guide for my communication with guests. Since I standardized the implementation of the terms of service, my communication with customers has been greatly improved. Therefore, in any period of work, it is important to stick to good things and learn new things by reviewing old things. I will study and apply them harder.

? 3, expand the application information of the surrounding environment of this city, and strive to do a good job of reception at the front desk. The front desk work needs a lot of information, such as the starting and ending time of the shuttle bus in Baiyin, the important places to go, the important units in Baiyin and the geographical location of the company. There is also the flexibility to handle things and the potential to solve customer service needs. During my short time working at the front desk, I personally conducted a survey of this department and collected information extensively, trying to expand my knowledge in order to better serve the guests. Although the working hours at the front desk are not long, I have worked hard and learned a lot of knowledge that can also be used in room service at ordinary times, which can be said to have benefited a lot.

? 4, in order to improve the quality of room sales, strictly implement the "three clean sanitation system".

? The company's main income comes from guest rooms and is engaged in guest room work. The first thing to do is how to make the guest room a qualified commodity for sale. I strictly implement the system of "three cleanness", "three degrees" and "two inspections: hygiene", including room hygiene, bed hygiene and bathroom hygiene. In order to effectively improve the qualified rate of room quality, I will do my own self-inspection and ask the foreman to review it, so as to make every effort to increase more and less. Make the guest room work orderly and quickly, and ensure the quality completion.

? 5. Effectively improve the operation level, cultivate work potential, and effectively improve my practical level. In order to do a good job in room hygiene and service, I began to learn floor service from floor staff in July this year, learning and practicing room cleaning skills and ward round skills. Through study and practice, I learned two parts and four steps of room cleaning procedure. In the first part, two people are responsible for cleaning the room. Step 1: replace, spread and lay the sheets and quilts from the bed. Secondly, sweep the floor and replace the garbage bag, the third part wipes the indoor furniture, and finally mop the floor; The second part. One person is responsible for cleaning the bathroom. First of all, clean the padded trash can, indoor ashtray, teacup, etc. Followed by washbasins and toilets, followed by wiping heads, washbasins, walls, etc., and finally mopping the floor; . If the procedure is reversed, it will lead to repeated work, thus delaying time. I found that my operation was very irregular and unscientific. In view of the existing problems, I asked the foreman and other staff about the results of skills, methods and requirements, analyzed the existing problems, compared my operation results, and corrected my bad operation habits. The necessary results have been achieved, the sanitary quality of rooms has been improved, the overtime phenomenon of rounds has been reduced, and the rounds errors have disappeared.

? 6. Study hard on cultural knowledge and improve your cultural quality. Looking forward to the future, with the continuous expansion of our customer source structure, some overseas groups and individuals may stay in our company, and the language communication barrier with guests has become the biggest problem for us to do a good job in serving foreign guests. In order to keep pace with the times, I use my spare time to review some daily English expressions. On the one hand, it embodies the value of hotel special skills staff; On the other hand, it increases employees' knowledge and enriches their spare time.